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“impressed!” 4 of 5 stars
Review of Eurostars Madrid Tower

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Eurostars Madrid Tower
5.0 of 5 Hotel   |   Paseo de la Castellana, 259 B | Cuatro Torres Business Area, 28046 Madrid, Spain   |  
Hotel amenities
Ranked #62 of 458 Hotels in Madrid
Bangalore, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“impressed!”
4 of 5 stars Reviewed December 6, 2012

beig the first time in that great hotel, i really havebeen impressed very much of tat very good hotel in madrid. booked by my company, i was really happy to stay there for few nights. excellent and very serviceorientated hotelstaff (theydid speak very good english). also professional was the service in the restaurants i have been. it is located in the northern pard from madrid, but with metro or bus, the center was in about 10 minutes reachable.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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887 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

I've stayed here almost a dozen times and it is my favorite business hotel in Madrid.

It is in a beautiful tower as part of the Cuatro Torres development
It is a great value when it is not fully occupied, about 100-150 euro for a 5 star hotel
Rooms are clean, decent size, contemporary and nice bathroom. Because of the shape, each room has a great view.
Internet works well and is free, which is often unusual at hotels.

Only downside for some is the location, a little north of the center of Madrid.
Food is pricey for what you get, but not unusual at a luxury hotel

Room Tip: Try to get a high floor. The views from all sides are good.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 28, 2012

Pro's:

-Large bed (King size +)
-Heated bathroom floors!!!
-Clean
-Great view
-Great price for a 5 star.
-Nice furniture and lots of room for a European hotel
-Excellent shower with high pressure!! :)

Con's:

-A little far from downtown but close to the Metro
-Breakfast is very expensive at 25 Euro's per person
-There is no concierge, the front desk people act as both

Overall it was a very nice hotel and we would have no hesitation staying there next time.

Room Tip: Book using Hotwire, we got it for $150 less a night than Expedia!!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
118 reviews 118 reviews
60 hotel reviews
Reviews in 63 cities Reviews in 63 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed November 26, 2012

Really, that's all you need to know: there is a switch to turn the heater in the bathroom floor on. The shower has like 22 jets (slight exaggeration) that feel great after hours in planes and airports. The staff was great, the room spacious and the mood lighting aka relax lighting was a nice touch.

The views are great, the gym is decent enough, but it's the view that will get you up in the morning. All in all, I'm a big fan. The location is a bit of a downer, it's really a great place I guess for a conference but it is a bit of the way out of town for taking in the sights. But taxis are abundant and the metro is a block away- so really it isn't too bad at all!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banska Bystrica
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2012

The hotel is very nice, very modern...almost everything in the room is controlled automatically. In my opinion a little bit too much technology, where you almost need a manual to switch on lights. Sometimes less is more, but some people may enjoy this. However, what is the best about this hotel is the view. It has 30 floors, so you can get some amazing sights. Hotel's restaurant on the top floor is great, good food, again great view, fancy and not too pricy. Breakfast room also on top floor and there is really a very wide choice, so there is something for everyone's taste. The hotel is also very close to the airport, so it will take you around 20 minutes by taxi to get to and from airport, very convenient for business travelers and there are always some taxis near the hotel, so the hotel staff can get you one in couple of minutes. It is also not too far from city center, but I would say this hotel is more suitable for business travelers. What i would recommend for tourists is to visit the restaurant and enjoy the view, it is worth it and an ideal place for romantic dinner.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
94 reviews 94 reviews
77 hotel reviews
Reviews in 80 cities Reviews in 80 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed November 16, 2012 via mobile

Eurostars

I stayed here for four nights in November 2013 (room 1318). The oddly named Eurostars hotel is a modern tower, situated in a quiet area in the north of Madrid, not too far from the main conference centre and airport. It is quite some way from the centre (about five miles, which is 20 minutes by taxi, depending on traffic) though, so if you are coming to Madrid for tourism rather than business then the location is far from ideal. It styles itself as a 5 star hotel, and certainly the rooms themselves are well appointed, with comfortable bed, good modern shower and decent wardrobe space, and the rooms are a reasonable size. However there are little niggles for a place claiming that luxury status: there were no tissues in the bathroom, the bar of soap was tiny and seemed very cheap, the towels were decent but far from the fluffy luxurious ideal, and there were no bathrobes.

These are minor things, but more annoying was the erratic concierge service (which is actually done by the reception staff rather than a dedicated concierge). I had a number of restaurant reservations to make prior to travelling, and since I did not speak Spanish I tried to get the hotel to make these for me. After an initial message was not returned they did at the second attempt book a couple of places for me, saying that the other bookings would follow. I heard nothing, so emailed back, with no reply. A further email also received no reply. Eventually I asked a Spanish friend instead to help out. When actually at the hotel in person the staff were very nice, but this lack of reliability is not good and not the sort of thing to be expected from a five star hotel. Even during the stay, I asked the staff to help arrange a couple of things. One went fine, but for the other I never heard back. Better in some ways not to offer a concierge service at all than an unreliable one.

There is a pleasant lobby/lounge area that does nice sandwiches and drinks, though there seems to be no hotel shop to buy odds and ends that you may forget, or even a bar of chocolate, just the room minibar. Given the rather isolated location of the hotel, situated on a concrete plaza next to offices and flats but with no shops immediately nearby, that is a drawback. Overall, this is a perfectly pleasant business hotel, and if it had been advertised as such I would not have really had any serious issues except for the highly erratic "concierge", but if you came expecting the advertised five star experience then you may be disappointed.

Stayed November 2012, traveled on business
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Cypress, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 12, 2012 via mobile

I really wanted to like this hotel as it immediately pulls you in with its modern decor and departure from predictable found at other hotels. But despite all it had going for itself in appearance, it fell short on service and warmth. It started with waiting almost 2 hours for them to bring my, luggage to my room. Next was the inability to get coffee creamer ---- none upon my arrival, wrote a note next day politely asking for cream. Instead they left no cream and no coffee. Wrote another note .... This time no coffee, no cream, no coffee cups ---- I gave up! My laundry took 14 hors and came back damp. Asked for ones hour late checkout and was told that would cost mw half the day rate. Pity to take such beautiful decor and not match it with awesome customer attention!

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Madrid Tower

Address: Paseo de la Castellana, 259 B | Cuatro Torres Business Area, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Madrid
#21 Business Hotel in Madrid
#40 Family Hotel in Madrid
#45 Luxury Hotel in Madrid
#51 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eurostars Madrid Tower 5*
Reservation Options:
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Also Known As:
Eurostars Madrid Tower Hotel Madrid
Eurostars Madrid Hotel
Eurostars Hotel Madrid

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