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“Just FAB” 1 of 5 stars
Review of Rock Hotel Gibraltar

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Rock Hotel Gibraltar
4.0 of 5 Hotel   |   3 Europa Road, Gibraltar   |  
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Hotel amenities
Ranked #2 of 7 Hotels in Gibraltar
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just FAB”
1 of 5 stars Reviewed January 7, 2014

They advertise trouser presses in EVERY room, we managed to get one where there was none.
Mini-Bar is a BROKEN fridge.
The bathroom was home to an ant farm.
Cleanliness, you can guess by knowing that the maid was in and out in 10 minutes
We all have come around incompetent service but the bar staff made that into an art form, i.e. order WHITE wine, spelling in out 3 times and guess what, RED is the new White! Order a chilled Martini and you will find out you'll have to send it back to add ice because the new chilled means WARM! Could go on and on......
I one wants a lesson in "how to run a hotel into the ground", stay there a couple of nights and one can then write a dissertation about it

Room Tip: non-existent
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  • Stayed January 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Felix-Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 14, 2014
Dear Felix-Rene M,
Thank you for your review. The points that you mention have been discussed with the heads of departments concerned as we value very highly our customers comments as helps us enhance our service.
We would look forward to having the opportunity of regaining your confidence in the near future.
Best regards,
Charles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,352 reviews from our community

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New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 6, 2014

the owners are taking your money and ripping off the hotel. this is nothing more than a cash cow and no reinvesting is seen. for the money they charged, I expected things not broken and/or broken down. also the service (lack of) in the restaurant was like their unbecoming attitude. the Wifi was the worst if not missing totally.

  • Stayed January 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank d d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 10, 2014
Dear DD,
I am sorry to learn of your disappointment. Our duty is to fulfill your expectations and we would have liked to have the chance of reacting to and resolving your concerns on the spot.
Nevertheless I appreciate your frankness and hope that we will have another opportunity to regain your confidence in the near future.
Kind regards,
Charles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 5, 2014

Having stayed at The Rock Hotel in October 2012, and loved every minute of it, we decided to return in 2013 to try our first Christmas away from home.

The Hotel retains its charm even though its beauty is somewhat compromised by advancing years. We were lucky enough to view the ‘Show’ room which gave us a glimpse of what The Rock will be like after the extensive renovations. The new décor retains the ‘colonial’ feeling which is the heartbeat of the hotel and if the whole building is completed to this standard it will be breathtaking.

The most important part of our stay, even more important than the excellent dinners and substantial breakfasts on offer, was the friendliness of the ever helpful Staff. In particular Ahmoud in the bar and Aneta in the restaurant - please accept my apologies if the names are spelt incorrectly.

The chance to meet the other guests at an informal pre-dinner reception on Christmas Eve was a lovely way to start the evening. The Dining room was beautifully set and presented at all times. Thank you for a wonderful Christmas.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 10, 2014
Dear Linda S,
I appreciate very much your review and I am very pleased that we lived up to your expectations and made your Christmas a very enjoyable one. Aneta is spelled correct and the other barman´s name is Abdullah.
I look forward to your return.
Best regards,
Charles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 4, 2014

We stayed here for the New Year's period for around five days and four nights. The hotel was pleasant - our room shared by three of us was spacious, the beds very comfortable and clean and the view was fantastic from our window (a clear view of Africa!!). The bar downstairs serves delicious baguettes (my steak baguette was mouth watering) and the whole place is full of character with its historical pictures framing the walls of the bar and with a glamorous list of famous names who have visited Gibraltar/the Rock before. All in all a very pleasant stay although the steep hill one must ascend to reach the hotel nearly gave me a coronary.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pip018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 10, 2014
Dear Pip018,
Thank you for your very kind review. We look forward to welcoming you back to The Rock Hotel. I am sorry about the hill, but then you would not have the best views of Africa.
Best regards,
Charles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

Like some other recent reviewers, we booked Christmas week at The Rock. We flew from Manchester so were spared the problems of Gatwick. We had booked in February so we expected the refurbishment to have been finished. Having read the comments of other reviewers, we were a bit concerned by November that the work may not have been completed, so checked with the hotel and the travel agent and found, as did others, that it hadn't even started. We considered cancelling or being moved to another hotel (for a price!) but neither of the two offered by the Agent were in as good a position as The Rock, and didn't have the same reputation, so we went to The Rock anyway. We were so glad we decided to stay. The décor was, indeed, looking a bit neglected but since a delayed, multi-million pound renovation was about to begin, that was not surprising. Everywhere was spotlessly clean, the staff friendly and efficient and our enjoyment was not affected in any way. The quality of the Christmas lunch exceeded our expectations. We had several meals in both the main dining room and the terrace bar and were perfectly happy with the quality, size and service throughout our stay. Some time ago a reviewer used the phrase 'faded elegance' and we would go along with that. Let's not forget, the staff have been waiting a long time for this refurbishment too. Mr Danino, the Manager, went to some trouble to make sure our disappointment was minimised and we were grateful to him for his personal attention. One of the bedrooms has been prepared to demonstrate how it will look after refurbishment and it looks quite impressive. Double glazed windows will keep out the traffic noise and louvred shutters will allow fresh air in but keep the monkeys out. Our only grumble was with the travel agency who, since they had known for months that the refurbishment was delayed, could have warned us and offered an alternative earlier. As it happened, we were pleased we didn't take it. We understood that the refurbishment will be completed by the late Summer and we look forward to staying again sometime.

Room Tip: No problem. All the rooms face the harbour and the bay.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ptbullock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 2, 2014
Dear Peter,
I would like to wish you and your family a very Happy New Year. May it filled with an abundance of good Health and Love.
I am particular touched by your review which shows how much of an inextricable bond can be created between a grand, old (but elegant) establishment and its greatest asset: guests such as you.
Thank you.
Charles
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Canterbury, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 30, 2013

We booked the Christmas Package at the Rock, having previously stayed there for Christmas several years ago, and wanting to repeat the experience. At that time we were told that the hotel would be undergoing a major refurbishment (desperately needed) and we were looking forward to staying in the updated and refurbished hotel.

We were among the unfortunate ones who travelled on Easyjet on XMAS eve from Gatwick, and should have been at the Rock before 12 noon, but due to the storm and issues at Gatwick and diversion to Malaga, we arrived around 2:30am Christmas Day. The reception staff were lovely and had set aside our Xmas eve dinner as requested, which we ate on arrival.

But the rest of the time the restaurant staff were slow and surly, at breakfast and for all of the XMAS meals, and gave the impression that they did not want to be there. Mind you most of them were very old which could account for the slowness, except for one young blonde waitress who did her best to make up for the rest of the team. The hotel did not seem that full, yet I had to ring several times to get the maid to do our room, which was not cleaned to the previous standard. Perhaps they were short-staffed due to the XMAS period, however, considering the cost of the XMAS residential package, you would think they would have got in extra staff to ensure standards were met.

The Rock needs to up its game and get on with the refurbishment of the hotel and the restaurant staff, I had been looking forward to this holiday for months and felt very let down.

Room Tip: I would suggest that you do not stay at the Rock until they have refurbished it. It is really too...
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank terrylee c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 2, 2014
Dear terrylee c,
First of all my best wishes to you for a very Happy New Year !
I would like to thank you for your comments which are certainly taken on board. I am sorry that your stay did not live up to your expectations especially concerning the planned refurbishment progress which you have not enjoyed on this occasion. Some of the staff have been here for many years but their "slowness" should not be confused with their dedication to the hotel and its guests. The new staff you have mentioned are setting the pace now and our objective is to reach a good equilibrium between experience and new impetus.
I hope that we will soon have pleasure of welcoming you back.
Best regards,
Charles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed December 27, 2013

We have recently returned from a three-night stay at the Rock Hotel. We have stayed at this hotel a number of times over the years as we try to get over to Gibraltar for a short break two or three times a year and we now alternate between the Rock Hotel and Caleta Bay Hotel.
Yes, as other reviewers have mentioned, it is looking a bit tired now, you must not let this put you off staying here, it is spotlessly clean, all the staff are friendly and polite, (it is good to see the same staff have been here for years). Our room was a standard twin with balcony and was spacious with a little lounge area. Again, clean and tidy. OK there were scuff marks on the walls and skirting boards, the paint was peeling off in places, BUT we expected that, the renovations have still not started. And we were pleased that our room had double -glazed doors onto the balcony so we slept well! We did hear from a former member of staff that one of the main reasons for the delay was that the Spanish are stopping building materials such as cement from crossing the border into Gib!
As for the food, terrific!, the restaurant was quiet every morning for breakfast, and the food quality and service was very good. We had dinner in the main hotel on two nights, again it was very quiet and the presentation and quality of the food was first class. Two courses are £24.95 and wine was available by the glass. After dinner we relaxed in the lounge with a couple of drinks and the staff in there were very attentive and helpful.
All in all a very good stay and we shall return to this hotel later in 2014.
The only slightly unpleasant aspect of our visit to Gibraltar was at the new airport terminal in Gib coming home. After checking in we approached the passport/boarding pass control, and there was a young lady from the airport telling us we had to check our hand luggage into the hold. (We had a small hand luggage piece each). Another member of staff mentioned that she was only targeting British tourists for this treatment and letting locals through with all their hand luggage!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EnglandMikeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, January 2, 2014
Dear EnglandMikeb,
I wish you a Happy and Prosperous New Year.
Thank you for your very kind review and for your continued loyalty. I appreciate the sincerity of your comments which motivates us even more as we work hard to keep improving our standards and service.
Best regards,
Charles
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Additional Information about Rock Hotel Gibraltar

Address: 3 Europa Road, Gibraltar
Phone Number:
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Gibraltar
Price Range (Based on Average Rates):
Hotel Class:4 star — Rock Hotel Gibraltar 4*
Number of rooms: 84
Official Description (provided by the hotel):
The Rock Hotel's 1930s origins are evident in the subtle colours and timeless decoration combining an element of the colonial with more contemporary touches. Ideal for business or leisure, the hotel offers complimentary wifi and smartly designed work or rest areas. The soul of the Rock Hotel lies in its charming decor and friendly and accommodating staff. Bedrooms are elegant and refined and offer the ultimate in comfort. The spacious windows and balconies let the Mediterranean sunlight in and provide breath-taking views of the Bay and Straits of Gibraltar. Each room offers its own unique welcoming atmosphere to make you feel at home. Guests begin the day with a hearty breakfast in the elegant Restaurant and Wisteria terrace. Later in the day, a modern style lunch is served followed by fine dining in the evening. The stylish and sophisticated surroundings are enhanced by the flavours of Mediterranean and Moroccan cuisine as well as the carefully selected wine list. The Lounge Bar is the perfect place to enjoy a coffee, afternoon tea, cocktail or delicious snack, paired with one of the most impressive views of the world - where Europe meets Africa - the bar is open as from 12 noon till midnight. Errol Flynn, Alec Guinness, Andres Segovia and Winston Churchill are just some of the famous names that appear in the historical guest books. ... more   less 
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Also Known As:
Gibraltar Rock Hotel
Rock Gibraltar

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