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“Rock Classic” 4 of 5 stars
Review of Rock Hotel Gibraltar

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Rock Hotel Gibraltar
4.0 of 5 Hotel   |   3 Europa Road, Gibraltar n/a   |  
Hotel amenities
Ranked #4 of 7 hotels in Gibraltar
Billericay, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Rock Classic”
4 of 5 stars Reviewed October 22, 2013

Four star hotel built in the colonial style which has been visited by many famous people. More recently a small colony of Barbary apes have been seen on some of the lower balconies, which guests are warned not to feed. On Gibraltar's Nature Reserve a fine of £500 can be imposed if found giving the apes food. Having previously visited this hotel a few years ago, I was a little disappointed to find the décor looked a little jaded. A little paint had peeled away on the walls, and the grouting in the bathroom was looking tired. However, the welcome sherry, 7 foot wide bed, bath robes, ground coffee and fridge are all still provided in the rooms. In addition, complimentary lollipops and ducks in the bathrooms are now in place. Our bathroom was very spacious and the bath/shower was quite long. The food here is excellent, and the selection provided for the breakfast buffet was plentiful. Being in an elevated position on the side of a hill, all rooms in the hotel and the restaurant have a spectacular view across the Bay of Gibraltar both during day and night time. The Botanical Gardens (one of Gibraltar's green lungs) is just across the road from The Rock, which makes a walk down to the main town more interesting, and the walk back less tiring.

Room Tip: All rooms overlook the sea, but a room with a balcony is a plus. During the morning the shade makes...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, November 12, 2013
Dear Lesley H,
Many thanks for your review. You capture the essence of much of the Rock Hotel today in a few words. I am very glad you appreciated the small touches and the food.
Look forward to welcoming you back.
Charles
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Worcester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 22, 2013

We stayed at the hotel for a week and had booked a standard room. The rooms at the hotel face the Bay of Gibraltar and most rooms have a good view. When we arrived, we were given a room on the second floor (2018). The room was outdated and had a small balcony surrounded by a concrete wall that obscured the view of the bay. The deadbolt to the balcony was broken. We requested another room and were relocated to 1018 on the first floor.The room was better and had a small terrace with a good view of the bay. The terrace, however, needed repair and needed to be painted. Wi-Fi was available in the room at no extra charge. The downside was that the rooms have a key not a card entry and no dead bolt and so the rooms are not secure. There was no safe in the room which was a nuisance. There was no ironing board in the room but you could borrow one from reception.

There was a nicely decorated dining room on the ground floor with a painting of the Battle of Traflalgar on one wall.The ground floor also had another sitting/dining room and a bar where you could have lunch or an evening meal. Breakfast was included with our room. You could help yourself to a continental or full english breakfast and the food was good. The scrambled eggs however, were watery every day while we were in the hotel but you could request eggs any style at no extra cost.

The hotel has a nice swimming pool which is located across the road. There are lots of deckchairs and we were given complementary towels. There is a bar by the pool where you can order a hot or cold lunch.

The hotel is a 5 minute walk from the cable car that takes you to the top of the rock. There is an Italian restaurant in the same area that serves excelllent food. Further down the hill are the Ragged Staff Gates (10 minute walk). Across the road outside the gates, there is a marina that has five restaurants. We ate at the 'Waterfront Restaurant' twice and the food was excellent.

Although we had a nice holiday, the hotel was disappointing. The hotel needs to be refurbished. The staff at the hotel were polite and friendly.

Room Tip: If you do not like the room request another room.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, November 12, 2013
Dear Roderick L,
Thank you for writing such a detailed review. Our chef keeps an eye on the breakfast as he knows how important it is and he places a lot of emphasis on providing the best food possible - the scrambled eggs are always high on the agenda as keeping them on buffets is not good. Therefore we are making smaller quantities and refilling more often.
We look forward to welcoming you back
Charles
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Eastleigh, United Kingdom
1 review
5 of 5 stars Reviewed October 22, 2013

My wife & I stayed in the Rock last year 2012 & this year 2013 (June) for our 40th Wedding anniversary. It is true to say that the hotel needs some updating. When we stayed this year we had a problem with a leaking air conditioning unit. We were moved within the hour to s a superior room. The staff could not be more friendly and efficient. The standards of service in Gibraltar are not of the highest, but I could not fault the staff at the "Rock". I will be returning next year.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, November 12, 2013
Dear John S,
I urge and motivate my excellent team in being proactive and caring in helping guests quickly and efficiently. I glas you enjoyed your stay.
Best regards,
Charles
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Warwick, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 19, 2013

A major refurbishment is due to relaunch this prime location, art deco, liner of a hotel, cant wait, I bet it will be fabulous.

At the moment though, it's like staying at a Great Aunt's grand, old house; warm and comfortable enough, but very much lived in, (some may say shabby even?) and with small, almost abandoned grounds. Added to this, she doesn't seem to hear everything you say and her old Hoover doesn't pick up everything it should. If this would bother you and you want fresh painted, shiny new everything- stay somewhere else, this isnt for you (yet!)

The view from all sea facing rooms is ever changing and pretty special when compared with the usual flat ocean horizon. Look out over the Botanical Gardens and architectural goods sheds (which are surely just years away from redevelopment into a chi-chi Cape Town style waterfront development?) and then past the busy commercial harbour yard, into the bay beyond. Here schools of big boats bob at anchor being filled with tax free fuel by shoals of small Gib tankers. Behind them is the busy Spanish port of Algeciras whose ships of all sizes arrive and depart throughout the day, twinkling as they do at night.

Not enough in a hotel view? Well see that hazy headland a dozen miles over the straits there on the left? That's Africa. Quite something.

The fresh paw prints up the exterior walls and faint whiff of pee n poo on our balcony warned us that the sign saying monkey room service was unlikely, was hopeful rather than factual.

Gibraltar monkeys (the cheeky, fruit eating variety, not the cheeky, tax dodging type) have been playing Trick or Treat on the terraces and tables of the Rock Hotel for many generations.

Every time new guests check in, the apes may be in for five days of feasting in return for photo opportunities with monkey loving couples, or get screamed at and shooed away by belt wielding businessmen, fearing for their Blackberrys. They truly must think us humans are a right risky, schizo species to live alongside and its no surprise that some prefer bag-snatching to begging and have lost patience with us temperamental tourists. They just want your food and will do almost anything to get it; rather like the Tax Free and tat shops on Main Street will do anything to get your cash. Be wary of both and you should be OK.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, November 12, 2013
Dear Terry C,
Many thanks for your loyalty over the last 10 years. We hope you will keep coming back.
Best regards,
Charles
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Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2013

We stayed for the first time at the rock at the beginning of October 2013. Having read the reviews on trip adviser after booking, we were concerned! It is portrayed as a shabby shambles and to say we were dreading our stay would be an understatement. However, having stayed for 4 days, I can honestly say I loved the hotel.

It is what it is....an old hotel that still oozes charm and character. Yes, the paint is chipped and flaking off, I can't argue there are damp patches on the ceiling and the bath seal was a little grim but to be honest, (and I know this sounds odd!) it made the hotel charming. It smacks of days gone by, you can almost see John and Yoko walking up the front steps, envisage Sean Connery taking a martini in the bar...some really huge names have stayed here.

When we were on the transfer bus, we dropped one couple off at a hotel with a very posh marble reception....to be honest, I thought it looked horrible. I much prefer the colonial colours and comfort of the Rock hotel.

The staff were lovely, the girls at reception couldn't have been more helpful. There was only one blip...one of our family said they had left a message for us but none was waiting. My husband even went down to reception to ask but was told there was no message. Literally as I was doing a scout round the room as we were leaving to check out, I saw the small card near the phone telling us that there was now an answer phone message service. As no one at reception pointed this out, even when asked, we got the message 3 days late.

That tiny thing aside, what a fab stay. The thing that made it for me...although I think breaks it for some other people....is the monkeys who hang out with you on the balcony. Now if you love animals, you'll love the experience. If you don't, then you'll notice the monkey paw prints everywhere and the inability to eat a biscuit with your evening sherry as it will seconds before your tuck is stolen. Me, I felt so privileged to be sat next to these amazing animals. One of the alpha males just sat quietly on the railings for over an hour, he was no trouble, he just liked the company. They seemed to come down from the rock around 5 and left around 7. One youngster did make a hugely amusing trolley dash around the bedroom on a stealing spree, you can't touch them so all I could do was to follow. He was in and out with a pack of nuts in under 30 seconds, ha ha. They made my holiday. I did however see another cheeky monkey coming out of next doors bedroom while they were out...you can't leave the windows open!

I know a multi million pound revamp is due to start, I hope they don't spoil the charm. Marble and chrome just wouldn't fit. I hope they keep the carpet and comfy sofa style. It's a home from home.

The pool was gorgeous, the view from the room was gorgeous, the hotel breakfast was gorgeous, the melted cheese dish at Mama Mia's down the road was gorgeous...

If you like to pick fault, don't stay here...you could pick many. If you are just accepting of the hotel, the relaxed atmosphere and the utterly unique monkey experience, go to the Rock. I feel like I've been part of a bit of history.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, November 12, 2013
Dear Ablaynu,

Thank you for your very nice and thoughful review. We had taken note of the blip you mentioned with regard to the message was left on your voice mail and not delivered to your room. We are placing a special emphasis in improving the effectiveness of such an important issue. We look forward to welcoming you back.
Best regards,

Charles
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Peterborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 15, 2013

Stayed 4th to 8th October 2013
This was our third stay in 10 years and we still love the place. OK we know it needs refurbishment but I hope they don't overcharge when its completed, in saying this its been on the cards for nearly 3 years, we forgot to go and see the new room that they have completed for the refurbishment, we meet a couple who said they looked in on it and was impressed.

Room Tip: 1st Floor is best for wifi
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 21, 2013
Dear Terry C,
We feel very proud to continue to benefit from the kind loyalty of guests such as you. I will personally show you the pilot room on your next visit and hopefully you will be able to see some changes taking place.
Best regards,
Charles
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Weston Super Mare
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2013

We were quite sad to have noticed a decline in the customer service in this hotel. Don't get me wrong yes the views are outstanding, the reception staff are welcoming and the rooms are lovely and clean but I have to say that a lot of the staff are very slow and tired looking.
This is our sixth stay at the hotel and always enjoy coming to meet the staff we have got to know over the years. George on reception and Sergio are great people always friendly and very professional. They always make you feel welcome. However I must say that the breakfast staff need an injection of power to speed them up! One morning we were stood so long waiting to be seated that we just found a table ourselves. We were not even acknowleged by staff who walked past us whilst standing there like lemons! This particular morning it was bad in there. People were having to ask for spoons bowls etc and were getting frustrated with the length of time it was taking to get a tea or coffee. Some of the staff in there spoke no or very bad english which is surprising when the clientele of the hotel is 70% British. Surely you make sure the staff can communicate with guests.

I expect once the renovations have taken place it will make the hotel more appealing but I would advise to update the bar/bistro menu and also gee up the staff to make them more professional and welcoming.

Room Tip: Make sure if the room doesn't have a lock on the patio door then you prop something against it a...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 21, 2013
Dear Telmse,
Thank you for your comments. George and Sergio will be praised for their attention to guest service. I have shared your comments regarding breakfast service with the heads of department in food and beverage. Please take this as a momentary lapse that nevertheless will be addressed and actions taken to avoid any recurrence.
I hope that we will have the opportunity to regain your confidence on your next visit.
Best regards,
Charles
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Additional Information about Rock Hotel Gibraltar

Address: 3 Europa Road, Gibraltar n/a
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rock Hotel Gibraltar 4*
Official Description (provided by the hotel):
Built on Gibraltar's western flank with stunning views across the bay, it has been welcoming guests since 1932. As the colony’s premier hotel the guest book is littered with famous names as diverse as Sir Winston Churchill and the Two Ronnies! Tastefully renovated, it has the character of a bygone era with the facilities of a modern 'Grand Hotel'. Traditional afternoon tea is served in the lounge and the hotel’s Rib Room Restaurant is recognised as one of the finest places to dine in Gibraltar. The atmospheric Barbary Bar and adjoining wisteria covered terrace are wonderful places to be on a summer’s evening, both are delightful meeting places, the latter a popular venue for weddings. The hotel’s pool area and gardens have an air of tranquillity, yet the centre of town is only a 10-minute downhill walk. ... more   less 
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Also Known As:
Gibraltar Rock Hotel
Rock Gibraltar

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