We were quite sad to have noticed a decline in the customer service in this hotel. Don't get me wrong yes the views are outstanding, the reception staff are welcoming and the rooms are lovely and clean but I have to say that a lot of the staff are very slow and tired looking.
This is our sixth stay at the hotel and always enjoy coming to meet the staff we have got to know over the years. George on reception and Sergio are great people always friendly and very professional. They always make you feel welcome. However I must say that the breakfast staff need an injection of power to speed them up! One morning we were stood so long waiting to be seated that we just found a table ourselves. We were not even acknowleged by staff who walked past us whilst standing there like lemons! This particular morning it was bad in there. People were having to ask for spoons bowls etc and were getting frustrated with the length of time it was taking to get a tea or coffee. Some of the staff in there spoke no or very bad english which is surprising when the clientele of the hotel is 70% British. Surely you make sure the staff can communicate with guests.
I expect once the renovations have taken place it will make the hotel more appealing but I would advise to update the bar/bistro menu and also gee up the staff to make them more professional and welcoming.
- Official Description (provided by the hotel):
- Built on Gibraltar's western flank with stunning views across the bay, it has been welcoming guests since 1932. As the colony’s premier hotel the guest book is littered with famous names as diverse as Sir Winston Churchill and the Two Ronnies! Tastefully renovated, it has the character of a bygone era with the facilities of a modern 'Grand Hotel'. Traditional afternoon tea is served in the lounge and the hotel’s Rib Room Restaurant is recognised as one of the finest places to dine in Gibraltar. The atmospheric Barbary Bar and adjoining wisteria covered terrace are wonderful places to be on a summer’s evening, both are delightful meeting places, the latter a popular venue for weddings. The hotel’s pool area and gardens have an air of tranquillity, yet the centre of town is only a 10-minute downhill walk. ... more less
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- Also Known As:
- Gibraltar Rock Hotel
- Rock Gibraltar