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“Back To The Rock” 4 of 5 stars
Review of Rock Hotel Gibraltar

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Rock Hotel Gibraltar
4.0 of 5 Hotel   |   3 Europa Road, Gibraltar n/a   |  
Hotel amenities
Ranked #4 of 7 hotels in Gibraltar
Peterborough, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
“Back To The Rock”
4 of 5 stars Reviewed September 30, 2013

We visited the Rock hotel a year ago and though by now the refurbishment had been started or done I did find out before we went that it had been delayed but we like the hotel very much as the staff are great most of them anyway and a special mention to Ghazi.very nice man.
Please refurb the corridors and rooms quickly as they are letting the hotel down but we still enjoyed our two day break and the ape with a baby on its back pinching crisps from our table but it is their rock and they can do as they want.
Great time great hotel great staff very good position.

Regards
Dave

Room Tip: I think most rooms face the most fantastic views ever.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 21, 2013
Dear DavidBurgess404,
Many thanks for your review. I am delighted that you enjoyed your stay and it fills us with pride to obtain feedback such as your that highlights the good level of service you experienced. Our refurbishment plans are very much top of our priorities and we hope to be able to announce them in the very near future.
Best regards,
Charles
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Northampton, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 29, 2013

We have just arrived home after 7 nights at the Rock Hotel. Ok let's firstly deal with the common theme of reviews on this hotel, yes there is an amount of wear and tear to be found but is generally limited to the odd crack in the plaster or stain on the carpet (no worse than I have found in some Hilton hotels I have stayed in) the place is however fundamentally clean and tidy. The hotel has an incredible atmosphere about it, you sometimes feel that in stepping into the hotel, you are stepping into a different decade (and I mean this most complimentarily). This is (I imagine) how hotels would have been in the 1960's, elegant, classy and not a sheet of Formica to be seen.

The Staff are very friendly and helpful and room cleaning was completed promptly and without disturbance. The only slight criticisms would be the broadband signal in the room (you could get great connection speeds but strangely only if you sat on the toilet, could not get any signal anywhere else in the room) Also the choice of quality Tv channels in our room (231) was limited. We had around 8 channels but did not have a full compliment of prime UK channels (although we did have Sky Sports), the brochure we were given on arrival suggested we should have had more. Neither of these problems however really detracted from the overall impression of the hotel.

What truly makes this hotel special (and one to which we are sure to return) is the stunning views of the Harbour, Spain and Africa from the Balcony. The visiting apes on the balcony are adorable and a true asset to the hotel.

I fear that if the management were to spend great amounts refurbishing the hotel it could detract from what makes it so special, it would also most likely take it out of the price range of most of the people staying there. Be careful what you wish for.

A great hotel that I will certainely be returning to.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 21, 2013
Dear David C,
My apologies for not acknowledging your very kind review sooner. We certainly appreciate the kind and thoughtful comments that you expressed. We will be making certain upgrades to connectivity related issues that will sort out the problems you experienced with the broadband and TV signals.
We look forward to welcoming you back to the Rock Hotel.
Best regards,

Charles
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 29, 2013

Dear Charles
I would like to thank all of the staff at the Rock Hotel for making my wife Lynne enjoy a perfect birthday celebration in the poolside dining area on 22Sep13 and for making it possible, against all the odds of time and lack of notice, to present a very special birthday cake out of thin air!!!
.
We always enjoy coming to stay at the Rock and would be happy to share our positive experiences on your website review pages.
.
Our very best wishes
Lynne and Richard Wiggins
Room 215. 21Sep-25Sep

Room Tip: The hotel will be undergoing planned renovation over 2013/4 period, so room types and decor will be...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 7, 2013
Dear Richard & Lynne,
My most sincere apologies for not having replied quicker to your very kind and thoughful note. Staying in any hotel is mostly a matter of living special experiences, whether it is for business or leisure. Orchestrating special moments like Lynne's birthday is what our job is all about. I am so glad that we made you happy.
Look forward to welcoming you back.
Charles
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 26, 2013 via mobile

Having tried all hotels in Gibraltar, this has got to be the worst.

Rooms are so dirty, my chest closes up at night as I can't breathe from the dust. The passage way carpets are so stained you can't see the colour in them anymore. Paint is chipping off all the walls.

THERE IS NO WIFI IN THE ROOMS, and not even cable so Internet is non-existent.

Ordered a chicken Thai green curry from the hotel restuarant, and I could see and taste it was a cheap frozen meal that had been microwaved.

It's really far from the beach, or the city. So walking takes like 30 minutes. It's on the side of the rock, so really a steep climb back.

Maybe I'm just having a bad trip, but unfortunately this is the worst place I've stayed at yet.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, September 29, 2013
Dear thinchef,
First of all please accept my apologies for not having lived up to your expectations during your stay. I will follow up on the issues you have mentioned with the respective departments and look forward to hearing from you with the information I have requested. I am also sorry to hear that you may have ventured to the seaside without knowing the walking distance entailed. Our staff should have explained this to you and recommended our swimming pool which is immersed in beautiful gardens. I sincerely hope you will give us another opportunity to regain your confidence in the near future.
Best regards,
Charles
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Travelers are raving about these Gibraltar hotels

Somerset
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed September 25, 2013

I first stayed at The Rock Hotel in 1970, as a child, and remember it as exciting and glamorous.

The Art Deco building could be beautiful, and its location is superb, looking out on the liner terminal. But the outside of the building clearly needs a lot of upkeep and, with peeling paint on the exterior, the 1930s icon is not looking its best.

The marble foyer and stairs up to the mezanine reception are a promising welcome. The public areas on this floor are OK, the bar is fine and the service adequate, the terrace cool and inviting.

My room was basic, no better furnished than a Travelodge. The carpet was threadbare in places and, sitting in the bath, it was plain to see the basin coming away from the wall. But, the room was clean, the bathroom newly-tiled, and I did have an excellent night's sleep in the large bed.

Using the stairs rather than the lift in the morning, it's plain to see how much work is needed: peeling paint, marked walls, old and ill-fitting doors.

Staff were generally pleasant and helpful.

With its history and location this could be a classic hotel, but it really does need a lot of cash spent on it to bring it up to modern standards of decor, inside and out.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 7, 2013
Dear Valiant2,
Thank you for your very detalied and constructive review. The great potential you mention in terms of this iconic building with its unparralled location is doubtless and we hope that it will soon come to fruition. Needless to say, we strive each day to provide the best in terms of customer service and I am glad that your stay was pleasant.
Best regards,
Charles
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 24, 2013

just came back from a long weekend at the rock hotel , they seem to have started decorating but very slow,
i last visited the hotel in 2011 and they said the work was starting that winter that was 2 years ago .
the staff at the hotel are very good. sometimes very slow in the bar which you have to chase up for food orders which can take an hour . bedrooms clean but dated bathrooms very tried paint falling of the doors and smell of damp . ( put this down to the fact that they all back on to one another.
aircon did not work in our room which was not nice as there is no other way of cooling the room down at night. wifi only works in reception lost signal when you enter the outside bar area.
the views from this hotel are the best ,
not enough tourist info around the hotel for the first time visitor , i use to live in gib so know my way around ,

Room Tip: the higher up the the better the view
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 7, 2013
Dear lesley w,
We really value your comments as it is thanks to this feedback that we are able to monitor our facilties and operation. I am glad that our staff served you well despite some waiting in the bar. We have addressed this issue and have taken measures to reinforce the service as we are well aware of the still growing popularity of the bar and Wisteria Terrace.
We hope to welcome you back soon to The Rock !
Best regards,
Charles
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Cox, spain
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2013

This hotel enjoys good views over the strait of Gibralter. All rooms have a balcony. The hotels atmosphere gives a feeling of early 20th century. The staff make your stay welcoming and pleasant. The rooms are now a little tired but never the less clean and comfortable. The restaurant has excellent wines and a good menu. Breakfast is well worth taking. The bar and outside terrace are very nice but the apes can be a pest. Walking distance to everywhere and a bus service across the road to all parts of Gibralter. A great place to relax for 2 or 3 nights.

Room Tip: All are ok
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlesDanino, Manager at Rock Hotel Gibraltar, responded to this review, October 7, 2013
Dear David D,
Thank you very much for your review. I am very pleased that you enjoyed your short stay with us and the genuine Colonial charm of The Rock Hotel and appreciate your mention of the good service our staff provided.
Best regards,
Charles
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Additional Information about Rock Hotel Gibraltar

Address: 3 Europa Road, Gibraltar n/a
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rock Hotel Gibraltar 4*
Official Description (provided by the hotel):
Built on Gibraltar's western flank with stunning views across the bay, it has been welcoming guests since 1932. As the colony’s premier hotel the guest book is littered with famous names as diverse as Sir Winston Churchill and the Two Ronnies! Tastefully renovated, it has the character of a bygone era with the facilities of a modern 'Grand Hotel'. Traditional afternoon tea is served in the lounge and the hotel’s Rib Room Restaurant is recognised as one of the finest places to dine in Gibraltar. The atmospheric Barbary Bar and adjoining wisteria covered terrace are wonderful places to be on a summer’s evening, both are delightful meeting places, the latter a popular venue for weddings. The hotel’s pool area and gardens have an air of tranquillity, yet the centre of town is only a 10-minute downhill walk. ... more   less 
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Also Known As:
Gibraltar Rock Hotel
Rock Gibraltar

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