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“we will be back!” 4 of 5 stars
Review of Rock Hotel Gibraltar

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Rock Hotel Gibraltar
4.0 of 5 Hotel   |   3 Europa Road, Gibraltar n/a   |  
Hotel amenities
Ranked #4 of 7 hotels in Gibraltar
england
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
“we will be back!”
4 of 5 stars Reviewed November 4, 2011

We returned yesterday from our fifth stay at the Rock hotel and are already talking about when to book to return!
Certainly there are one or two minor issues that need to be addressed. For instance we think the staffing levels in the Wisteria terrace need improving, the staff there are very good and work hard but there needs to be at least one more staff on duty there.
Now all the good points!
We always find that the reception staff are terrific, they are friendly, polite and knowledeable.
We always enjoy dinner in the main restaurant, it is good value and the staff are very good. A word here for our favourite waiter, Malik who is a
great character and very professional.
Our standard room was fine, it was clean comfortable with a nice little balcony with great views.
To sum up, this hotel is great value and we so like the general character and atmosphere of the hotel.
We booked with Essential Gibraltar who were very good so it was disappointing to see on their website when we got back home yesterday that they have ceased trading. While they are honouring existing bookings they are not accepting any new ones. Essential Gibraltar is part of Cadogan which has also ceased trading. They are part of the Bland group which also owns the Rock Hotel. So will have to use mygibraltar.com for our next stay at this venerable, wonderful old hotel.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear EnglandMikeB, Thank you for this critique. Your comments about the staffing levels on the Wisteria Terrace have been noted - this is an increasingly popular area of the hotel and your comments have some merit. Thank you for your kind words about reception and the restaurant - Malik is fast becoming one of our most mentioned by name staff members on this forum! We hope to see you again, via whichever method you choose to travel. Thank you once more.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Oxford, United Kingdom
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 3, 2011

We have just come back from a wonderful short break at this hotel, staff very polite nothing too much trouble. Sure if you look for faults you will find them, but hotels are in use 365 days of the year and they don't paint rooms after every visitor. We found the hotel to be full of character and we were glad it has retained most of it's colonial charm. We will return without doubt.

Room Tip: 4th floor excellent views.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear Watts100, You may have read eslewhere that in the new year we are about to embark upon a serious investment programme that will negate all of the decorative and infrastructure issues that our old building is facing. We intend to retain much of the character and colonial charm that you refer to you in your review. Whether you return in the interim or after our refurbishment we hope to have that same character in place. Thank you.
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Des Moines, Iowa
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 3, 2011 via mobile

The hotel is at a great location. The views from the room were magnificent. How ever the room was in need of updating and fixing up. The staff was friendly and accommodating.
The food was adequate.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear 482850, Thank you for your posting. As documented in many of my responses we are embarking on a multi-million pound investment in the new year for which initial plans are underway. I was gllad to read that you thought our staff 'friendly and accommodating' but obviously dissapointed to read that you thought our food simply 'adequate' - with AA accolades for our restaurant I wonder whether this may have been an issue of style rather than quality.
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Durham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 2, 2011

We stayed for three nights and had a great time. The hotel has a great colonial feel, fabulous bar and terrace and great food. The breakfast is efficient and good quality and the rooms is well equipped. We found the location to be spot on, with spectacular views, near the cable car and botanical gardens and away from the noise and nuisance of the Main Street. The good thing about Gib though is everything is only 20 mins or so walk away. Overall The Rock is a charming hotel and the best hotel to stay in if you want a close encounter with the Apes. Loved it and would definitely return.

Room Tip: Get a room on the first floor and get two big balconies
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear SteveM471, Thank you for your review. I was glad to read that not only did you enjoy the Rock Hotel, but that you also enjoyed Gibraltar as a destination. As you intimate Gibraltar's compactness does have its advantages. We hope that you do indeed make a return visit in the not too distant future.
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Falmouth, United Kingdom
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 2, 2011

We arrived at The Rock on October 27th as a group of 12 for a 3 night stay and were immediately made welcome in the reception and given a glass of sherry each while we waited to be checked in. We had an assortment of rooms on the first and fourth floor, all of which had the fluffy bath robes, rubber ducks and even a complimentary bottle of wine with 2 glasses as well...nice touch.
Breakfasts were enormous and enjoyable and the staff at the bar were brilliant in the evenings while we sat on Wisteria Terrace with our cigars and drinks. I know the hotel is now scheduled for a refit starting next year but it still has the best position on the rock and the views are amazing. You also have the regular visits from the apes every morning.
We are already making our booking for next April for our fifth visit to The Rock.

Room Tip: Fourth floor for good views
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear Cigar-afficianado, What a great review. Thank you for taking the time to accentuate the positives. It's very much appreciated. Thank you once more.
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Brighton, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 2, 2011

We stayed here because we got three nights for price of two. The hotel is pleasant and the rooms well equipped, quite roomy. We had great view over bay of Gibraltar. We had a small balcony too but unfortunately we were afflicted by traffic noise from the main road below which, because there is no soundproofing on balcony doors or windows (they are old fashioned metal critttal types) could not have been resolved. That said, there are fans. No wifi in the room so we had to go to lounge downstairs which was pleasant to sit in, with good views. Huge breakfast but we did feel a little out of place because it's rather old fashioned (you are asked to wait to be seated!) there is a nice outside terrace to sit in where you can get snacks. We saw a couple of apes on our balcony - a surprise as we were on fourth floor but I suppose we should not have been surprised! There is easy access to the rock of gib itself - about five mins to cable car then 5 mins to top. Quite good to be out of main part of town - buses frequent and are currently all free throughout gib except no 5 to frontier. This is not advertised and staff didn't tell us either, although there was plenty of other excursion info.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 7, 2011
Dear CM, It is our intention to address the issue of double glazing or secondary sound-proofing when we refurbish the hotel. A refurbishment that is almost imminent. I apologise if being asked if you would wait to be seated seems a little old fashioned but that is our way at the Rock. That said, as times move on perhaps in our future development we can strike a different balance between old and new without losing some of the charm that many of our customers stay loyal to us for. Thank you.
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 1, 2011

we arrived on thursday 27th october was greeted by unfriendly recp staff given our room key
and to find room, room was in need of decorating and new furniture. bed was hard .
our friends were in room 406 we were in 430 , room 406 had bed bugs and our friends hard to be moved to 415 which was ok. breakfast was ok sauages were spicy which were left. how ever everything but the scrambled eggs was ok. bar staff were smashing they spoke to us every nite . the outside of the hotel is rather disappointing, but we managed to have a good holiday.
the blands trip to the maralade run well there was nothing maralade about it.
what a boring trip. car booters will love it

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srevad, General Manager at Rock Hotel Gibraltar, responded to this review, November 2, 2011
Dear Lesley W, Thank you for your rather mixed review. Let me apologise for those aspects that you found disappointing and thank you for your kind words about our bar staff, who continue to do us proud. Regarding the worlwide phenomenon of bed bugs I can assure you that we have a more than robust pest control operation in place at the moment and we are doubling our efforts to combat the issue. Whilst naturally an unpleasant subject, to put it into perspective statistically relative to the many thousands of sleepers we have enjoyed this year, reports are actually quite rare. That said, we do not rest on our laurels and our aim is for zero. Thank you.
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Additional Information about Rock Hotel Gibraltar

Address: 3 Europa Road, Gibraltar n/a
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rock Hotel Gibraltar 4*
Official Description (provided by the hotel):
Built on Gibraltar's western flank with stunning views across the bay, it has been welcoming guests since 1932. As the colony’s premier hotel the guest book is littered with famous names as diverse as Sir Winston Churchill and the Two Ronnies! Tastefully renovated, it has the character of a bygone era with the facilities of a modern 'Grand Hotel'. Traditional afternoon tea is served in the lounge and the hotel’s Rib Room Restaurant is recognised as one of the finest places to dine in Gibraltar. The atmospheric Barbary Bar and adjoining wisteria covered terrace are wonderful places to be on a summer’s evening, both are delightful meeting places, the latter a popular venue for weddings. The hotel’s pool area and gardens have an air of tranquillity, yet the centre of town is only a 10-minute downhill walk. ... more   less 
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Also Known As:
Gibraltar Rock Hotel
Rock Gibraltar

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