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“Charming Place” 4 of 5 stars
Review of Caleta Hotel

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Caleta Hotel
4.0 of 5 Hotel   |   Sir Herbert Miles Road, PO Box 73, Gibraltar   |  
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Ranked #3 of 7 Hotels in Gibraltar
Leeds, England
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
154 helpful votes 154 helpful votes
“Charming Place”
4 of 5 stars Reviewed July 1, 2014

Three days and nights at the Caleta Hotel in Gibraltar, a place I had wanted to visit for a long time, was a birthday treat I had looked forward to for a long time. We had chosen the Caleta Hotel for its location on the quieter, Eastern side of the rock and based upon the balance of reviews on Trip Advisor.

We had e-mailed a request for a sea view room with balcony or terrace as high as possible. The room we were first allocated (004) had a view of the sea, but only through a window, there being no balcony or terrace and was on the lowest level of the part of the hotel where the rooms overlook the sea. It seemed that our advance request had been rather a waste of time.

A return visit to reception resolved the problem and we were satisfied with the room (128) we were then allocated. It was a level higher and had a small balcony and a very nice view across the sea to the coasts of Spain and Morocco. The room’s facilities could not be faulted and the bed was very comfortable.

We dined out in the evening and so cannot comment on the food at Nunos Italian Restaurant, situated in the hotel. It looked very pleasant, though.

We had late evening drinks in the bar each evening on return from the Western side of the Rock. Buses #4 and #8 run from the hotel to Casemates Square. After 9 pm, when the buses stop running, the return is either on foot or by taxi. The Friday and Saturday evening were quite busy in the bar and the staff, as well as being too few, also seemed to have little awareness of who had been waiting the longest to be served.

On one occasion, signing for drinks and producing our room card, there seemed to be a problem with the card not having been stamped. The attitude and tone of the voice of the lady behind the bar suggested that, though newly arrived for a first visit, I should have been fully aware of all the hotel’s administration procedures. I was not impressed by her attitude.

It seems that the Caleta Hotel, in its present form, will not exist for very much longer. Plans for a sweeping modernisation and extension programme seem to be well developed. The place as it is, though perhaps a little dated, was nice enough for us to think we would like to return in the near future and hope to do so.

Room Tip: Sea view rooms are on 4 (perhaps 5) levels, but have no lift to them.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 30, 2014

Really good location on the quieter side of Gib. Although it gets shaded from the rock in the early afternoon.

Big, spacious clean room with very comfy bed.

Amazing views from our room and the terraces.

Pool area is good but can get quite congested so need to get there early for a good spot.

Had an issue with the safe in the room which was very frustrating. Wasted a couple of hours trying to get it sorted. Eventually they did though.

Disappointed that they don't provide complimentary iron. You have to pay for someone else to do it for you.

The breakfast staff are not the most friendly people. Really, really annoying having to ask every time you want another cup of tea at breakfast. The cups are tiny and you always have to go out of your way to ask for another cup. Always seems like a hassle to the staff. And half the time the tea is cold. Simple solution - self service or give proper pots of tea!

Decent enough selection of food at breakfast though.

Fridge in room is handy.

Recommend you visit the beach just up the road (Sandy beach I think it was called).

Top tip - buy an all day bus ticket for £2.25 (Can buy on bus and change is given) as the walk from the hotel to central Gib is a bit like a building site. Bus stops right outside hotel and are every 20 mins. All buses included apart from hop on hop off. Although buses stop at about 9pm (I think) and they don't got far up the rock.

If you have time and like walking then would recommend to climb the Mediterranean steps and then just walk about the reserve. Only costs 50p as opposed to about £10 on the cable car. Although you need to be relatively fit.

If limited time take a taxi tour and you will see a lot in about 1.5 hours (costs about £22 per person assuming at least 4 of you share - you can share with strangers no probs). That includes £10 ticket for entry into most of the attractions.

Whatever you do don't take any food with you up the Rock. The monkeys smell it and will go for it even if it's in your rucksack. We saw a lady get attacked and bitten by a big monkey to get at her popcorn in her bag. I think they angered it because they tried to hit a smaller monkey away from the backpack. The monkeys, although very cute, are fast, strong and bold. Be warned!

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 29, 2014

Given a 3 bedroom room just for 1 person which faced the rock which was a bit disappointing to start with as I normally have a full sea view room. I found this room a lot quieter though even though near the road and I could watch the apes coming down the rock and being chased by the kitchen staff although none of the tv remotes worked !!
The room was very clean with lovely soft pillows, tea and coffee making facilities and chocolate left each night. Drinks a bit pricey by the pool, cocktails £9.50 nearly the same price as paid on the posh sunburn yacht. bar stacks reasonable a good and breakfast good. most staff friendly but some look a bit miserable. the hotel itself is about to have a refurbishment, the beach is nice and safe for swimming and the bars are very reasonable for food and drink by the beach

Room Tip: The rooms facing the sea are wonderful for the sunrise but can be a bit noisy in the winter months a...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond Bar, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 27, 2014

The seaview from the room is beautiful, although the room is very dated that only one plug in the 2-bedrooms room works. The service at the restaurant was great and the manager is very nice. The bad experience was all because the front desk employee Nieves, she was very cold at the check-in and when ask for help to Tangier she said no one can help you until the following Monday which is 3 days from the day we checked in. We are only here for 2 nights. When I pushed a bite more but nicely if she can provide any info since most people here will visit Tangier, she said she doesn't know anything about Tangier. I think the so call 5-stars hotel should be able to provide some basic info any time. Desperate to get info so I asked the manager who was nice and provide the info. The hotel management should know this employee is total unexpected and not nice. I appreciate the good service but do want to point out the bad service.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 17, 2014

We have just spent 5 nights at the Caleta Hotel.
The location is good, away from town on the other side of the rock, but that's all it's got going for it.

While the reception and foyer area is OK, the rest of the hotel is dated, run down and in need of a complete refurbishment. Which is exactly what they are planning to do with it, as there's a display in the foyer explaining that the Caleta is to be gutted, extended and turned into luxury suites and private apartments.
Long overdue in my opinion and it may explain why nothing appears to have been spent on the place in years.

Most of the staff were nice and friendly, but our room was awful.

The outdated 1960's looking bathroom featured discoloured and mouldy tiles, a discoloured shower curtain that should have long ago been in the dustbin, yellowed peeling mastic and the reflective backing on the large mirror was heavily worn away, resulting in rusty splodges all over it.

In the bedroom, the beds were basic metal frame beds with cheap mattresses and there were numerous patched up holes in the walls. Fittings in the wardrobe were rusty and discoloured too.
At least the cleaning staff did a good job and we can't complain about the cleanliness and tidiness of the room itself.

However the balcony wasn't really useable as paint was heavily flaking of the walls, ceiling and balcony wall, leaving the floor and furniture covered with paint flakes and dust. Touching anything resulted in hands being covered in white powder and dust. It clearly hadn't been cleaned in weeks.

The view from the balcony also summed up the place. As we looked out to the right there was a disused terrace covered in old scaffolding, rubble and old discarded building materials ....and to the left was a crumbling terrace and a partially collapsed stone staircase down the rock face.
It looked like it has been like this for a few years.

To top it all, on three occasions we found large cockroaches in the bathroom, one of which was swimming in the toilet. The management subsequently arranged "treatment" for the infestation!!!!

Other members of our party had similarly furnished rooms, but they were in better condition, albeit also basic and outdated.
How this hotel can claim to be 4 star accommodation baffles me. In my estimation it barely makes 2 stars. In comparison, even a UK Travel Lodge or Premier Inn is far superior.
I am not normally a winger or complainer, but I have to speak out. As seasoned travellers staying in almost a dozen hotels a year, ranging from 5 star plus to budget, we have seen all sorts, but this is one of the poorest we've ever come across.
The Caleta has clearly been left to run down because they are going to gut it and turn it into something else. Unfortunately it has slipped so far now that that can't come soon enough.
Please Avoid !

Room Tip: Book elsewhere.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finestrat, Spain
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2014

We had the "Just the 2 of Us" package with an extra night in a sea view room and it was worth every penny. The rooms were spacious and clean and the beds are huge. The staff were so helpful, the food was lovely and the quiet location was perfect. There is a bus stop right outside (number 4 & 8 bus) that leaves on the hour, half hour and quarter to the hour and prices were £1.50 single or £2.25 for the daily hoppa ticket and they both take you into town. Alternatively a taxi from the Frontier to the hotel was £4.60 and hotel to Frontier was £7.80. I read some of the less appreciative reviews of the hotel beforehand and on arrival found them to be blown way out of proportion, yes it needs a little tlc but considering you share it with the apes and seagulls it's something I could easily overlook. We will definitely be coming back, no doubt for our 1st anniversary.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 12, 2014

Stayed for one night only at this hotel while traveling with my husband on business . We had previously been staying at the O'Callaghan Elliott Hotel off Main St but had to move for the last night.The Hotel and poison itself were fine but unfortunately the bedrooms were of a poor standard. The rooms were extremely shabby- there was little hanging space, no safe, no tea or coffee making facilities. Shame, as our previous hotel was so good. On a positive note the food and restaurant staff were good. Would not return here again.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caleta Hotel

Address: Sir Herbert Miles Road, PO Box 73, Gibraltar
Phone Number:
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caleta Hotel 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Caleta Hotel Gibraltar

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