We got married in Gibraltar last week. It was a lovely country and great local people and I would do it again but I would definitely not stay at this hotel even if I was given a free room here. The amount of stress created was uncalled for. We paid a premium to stay at this hotel as compared to others and unfortunately the premium was not 'received' in satisfaction.
Nice scenic view but that's about it! Housekeeping was friendly but front office reception staff could have been better trained for a hotel this expensive. e.g. Day of our registered wedding. booked well in advance but Taxi mix up due to staff not understanding English (Pablo mixed up our room number so we were late). We had to flag a cab on the busy road and were warned we might still get charged by the hotel for no show ! Front office reception try and smile to be polite but not effective at all in doing or getting things done. They need to have a manager around who understands English and can converse fluently. I felt like I was dealing with Government staff when dealing with them i.e. slow. The only receptionist who was really good was Gabor (Hungarian) and he knew how to deal with issues. The other 3 receptionists were useless.
Cleanliness : poor - dirty tub, smelly blanket ( I had to sleep in the cold as opposed to exposing my body to the blanket).
Internet was a disaster...due to repetitive attempts could not connect even from the hotel lobby. Staff at front desk were lazy in helping us fix the problem. Why advertise for internet (wifi) when there is none during the 3 days we were there ? they said only certain rooms catch the wifi.
Food was okay -nothing to rave about.
Breakfast - the best thing we had in this hotel was the breakfast (self serve).
View- really gorgeous.
Billing- on our checkout we were overcharged by one night ! good thing my mother caught this as we were in wedding mode so were not thinking of checking the hotel bill.
Hotel massage and make up /spa wonderful.. the massage therapist is great and so Is the makeup artist. my wife looked great in the wedding pics.
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- Also Known As:
- Caleta Hotel Gibraltar