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“Very tired” 2 of 5 stars
Review of Caleta Hotel

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Caleta Hotel
4.0 of 5 Hotel   |   Sir Herbert Miles Road, PO Box 73, Gibraltar   |  
Hotel amenities
Ranked #3 of 7 Hotels in Gibraltar
Kent
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
74 helpful votes 74 helpful votes
“Very tired”
2 of 5 stars Reviewed October 4, 2013

We stayed one night to avoid border problems before our flight the following morning. We were allocated a room on the third floor (no lift) and struggled with our cases to it. It was tired and the air-con was disconnected, in fact the unit had been removed. I telephoned reception who spoke to a manager and they agreed to move us. We struggled back to reception (no offer from them to take our cases) were allocated another room, this time on the fourth floor, and right down the far end, so another struggle with our cases. The air con worked in this room (why didn't they allocated this in the first place?) but just like the other room it was very tired, and seemed to have been decorated by a short sighted painter (the web-site says "high quality decoration, my 3 year old grand daughter could do a better job).
there was no lift (have you ever heard of a four star hotel with no lift?) and the corridor had a tired carpet "runner". There was also a Fawlty Towers stair arrangement where you went down half a flight, crossed a landing and then went back up again, for no apparent reason, to the level you started at. Then you had two more flights to lug your cases up.

We then unpacked and went for a restorative drink in the bar, which was very reasonably priced. Unfortunately there was a Scottish wedding going on so the bar area was busy and lively to say the least..

We booked for dinner at Nemo and must say it was first class. Excellent service, good food and a lovely setting except that the balustrades were horizontal with just one rail so a child could easily slip through, if he wasn't climbing the rails in the first place. There was a large group on the next table with several young boys and the parents were constantly getting up and warning the boys of the danger of falling through onto the rocks several floors below. This is dangerous and would not be allowed in GB.

When we left the restaurant we got lost and found a lift, which appeared to serve another wing of the hotel which looked more modern. Perhaps this explains why there are good and bad reviews of this hotel?

As we made our way to our room the Scottish reception was getting into full swing and we were concerned about it keeping us awake during the night, however we were far enough away for it not to bother us.

Breakfast was a bit slow but not a problem and was good quality.

The website says "on site parking, no need to book". We were lucky and got one of the six places! If you don't get one it's a long walk from the nearest public parking place.

So my advice, by all means book a meal there, it's not cheap but well worth the money, but stay somewhere else.

Room Tip: Go for the newer wing, and make sure the air-con is working
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Old Windsor, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2013

On arrival had to wait over an hour for our room. Put this down to the party we arrived with being large but after reading other reviews this appears to be the norm. This gave us sometime to sit on the veranda, which over looks the sea.
We had an excellent room overlooking the sea. The room was a reasonable size and the bed was massive. The fan and the A/C unit worked really well, though the fan was a bit noisy. The bathroom was reasonable and the shower powerful.
The continental breakfast was very good and the staff worked very hard at keeping the food well stocked and the coffee and teas supplied to the diners.
The hotel is in a great location, right next to a beach and a 20 minute stroll to the town. It is in a quiet location, and even though there was a wedding reception going on during our stay, by closing the door between the bedroom and the main door all noise was blocked out.
Taxis on the rock are problematic and not run very well, it’s easier to catch the local bus or walk, though if booked through the hotel then they appear to arrive when needed.
All in all I loved Gib and loved the hotel. I couldn’t give the hotel a higher mark because there are areas of it that are in need of major TLC and I don’t understand why the management have not pushed for this to be done.
I would return to this hotel without hesitation and would recommend it to a friend.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 3, 2013

Our stay st the Caleta was extremely memborable.The desk clerks Samantha and Clair are wonderful.We got upgraded to a Water view apartment suite that was great.We did not know it had two balconies until the second day.The restaurant is excellent.The maiter'd Raf is the best with so many great suggestions.A view of the Med. on one side a view of the rock on the other.Gibrater is really a hidden gem.Don't miss out on it.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallasey, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 2, 2013

This hotel has wonderful views and the staff are very good, very expensive for food and drinks ,but a really charming hotel ,needs a bit of work but rooms where very nice and you would pay just for the views alone would recommend to couples good bus service into town .

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Barrios, Spain
Top Contributor
95 reviews 95 reviews
33 hotel reviews
Reviews in 53 cities Reviews in 53 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 29, 2013

This hotel has risen above its previous rather unsavoury image and presents itself well to its clients. The staff make this hotel one worth visiting-apart from the wonderful seascape and exceedingly comfortable beds.
Yes its a bit worn round the edges and the decorator has to brush up his painting skills but given the competition this hotel can hold its head up with the best Gib has to offer.
Parking is a bit of a problem and you could end up with rather a hike from your car. Devils Tower Road is not noted for its beauty so your first impressions are not hopeful. Keep going its worth the effort to get there.

Room Tip: Sea View -who wants to look at a lump of Limestone? and you can watch the black zodiacs once its dar...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
54 reviews 54 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 28, 2013

this was a great hotel, wonderful views, and amazing service, and would stay her again.
the beach is very near, and it is not far to the town centre.
is on the Atlantic side so good to watch the ships go by.

Room Tip: get a sea view
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 47 cities Reviews in 47 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 25, 2013 via mobile

1: This was our fourth stay at the Caleta and we always love to stay there. It has a certain charm that I really can’t put into words. The hotel is in a great position if not brilliant location – if that makes sense. The walk to the hotel along Devil’s Tower Road is, appropriately, hellish. It really is. I cannot recommend highly enough taking the (cheap and very regular) bus service. It is the most hideously grubby and smelly walk you can imagine. Once completed, the Caleta benefits from having its sanctuary/haven feel amplified. None of this is the hotel’s fault of course but really, I feel the Gib Tourist Board really does have to show some leadership here – especially given that this less than inspiring route also takes you to Gib’s only two real beaches.

OK – the hotel is a bit in need of a facelift but it’s still charming. We had the misfortune to be given a lovely sea view room (as requested) that had no aircon (it was only half installed) during a very hot September week. The hotel provided an little aircon unit and a fan but it was very uncomfortable throughout the week to be honest.

The food we had in the hotel was good overall and the bar is a real highpoint. Good selection of drinks and always a good atmosphere. I can’t fault the staff in their attitude and personal skills; it’s just that one night we waited and waited for room service before (having made three phone calls) it came an hour and a half late.

We found the pool area to be good with plenty of capacity and the (cold) salt water pool is a great place to cool off – usually alone (due to the temp I guess!).

We love the Caleta and will be back; but I’m not completely sure why! Maybe it’s the staff and the fact that we have many happy memories; however, there is a new ‘floating’ hotel arriving on the other side soon and, I fear, unless the Caleta is given a face lift and something (anything!) is done about the state of the route to it, this much loved old friend may find itself having a bit of a struggle on its hands to keep up. I hope not.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caleta Hotel

Address: Sir Herbert Miles Road, PO Box 73, Gibraltar
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caleta Hotel 4*
Reservation Options:
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Also Known As:
Caleta Hotel Gibraltar

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