I really can’t believe the previous review, was that a joke!! ??? I really think those comments were out of order.
Returned from Gibraltar this week, stayed for 3 nights from Friday 18th to Monday 21st. I treated my two elderly parents to a weekend away. Requested high rooms, sea facing and close together and that's precisely what we got! Rooms 509/5011.
Room was a very good size with a very good size Queen bed, not just 2 single beds pushed together, was a little firm but it’s better than having a bed that feels as though you are touching the floor when in it ! I thought the décor was very nice; bathroom was nice and modern with a good shower. Carpet did have a couple of small stains on it but nothing extreme. The balcony was nice with a great view of Gibraltar Bay. Did have a small AC unit in the room, not the best I admit, but it did provide some cooling, although while we were there it was very humid, so one would expect it to be warm. I did not go to Gib to be cold!
Had no problems with the 2 lifts what so ever, they always worked. Room entry system was a little un-predictable at first, but once I learnt the knack of it, did not have an issue with it, some people just can’t do anything for themselves and need a holding hand for everything it seems!
The staff were very friendly and helpful and polite at all times did not have a problem with them at all.
Breakfast was good, a very good buffet selection which is served on the 8th floor, it has a superb panoramic view! Only criticisms were the scrambled eggs, maybe they were powdered eggs. I think they would benefit from having a chef present to cook Fried eggs, Poached eggs and maybe Omelettes to order at the buffet, rather than having to order them with the waiter and sit and wait for 5 minutes. Did not eat dinner in the hotel, I always prefer to eat out.
There is a slight incline up to the hotel; Gibraltar town is located on the side of a mountain/rock so it’s not really a surprise. It was not too much of a problem for my 75 year old mother so I am sure younger guests can cope with it.
Drinks are a little expensive in the hotel, £3 for a half or lager or bitter is a little extreme I feel, although there is a nice little bar just around the corner, The Cannon Bar, where a pint is £3.
Overall I feel the hotel is very good value for money, needs a little work in places yes, but nothing extreme.
I will be returning to Gibraltar in the future and would not hesitate to stay there again