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“Perfect option in town” 5 of 5 stars
Review of Hotel TRYP Santiago

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Hotel TRYP Santiago
4.0 of 5 Hotel   |   Calle Restollal 24 | El Pajonal, 15702 Santiago de Compostela, Spain   |  
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airman74
Top Contributor
133 reviews 133 reviews
59 hotel reviews
Reviews in 75 cities Reviews in 75 cities
89 helpful votes 89 helpful votes
“Perfect option in town”
5 of 5 stars Reviewed March 15, 2013

Went there on business for one night.
Room were clean and quite.
Hotel staff friendly and professional.
Price was very reasonable and you can find plenty of parking space in the area.
Highly recommended hotel!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tcsantiago, Director General at Hotel TRYP Santiago, responded to this review, March 18, 2013
Dear airman74,

First of all, thanks for sharing with us your experience in TRYP Santiago.

We are very pleased that your experience with us has been satisfactory.

Thank you very much for your feedback, and we hope to see you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
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    29
    10
    4
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49
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Spanish first
  • Any
English first
mallorca
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 1, 2013

My husband and I stayed at this hotel over the New Year period along with our two daughters. The location of the hotel is not so good and it takes a fairly long walk to get into the main part of town. The hotel itself was well decorated and was very clean indeed. The main plus for this hotel is it's personnel. We should like to add a special mention for Marcos who looked after us each morning and evening in the dining area. His attention to detail and anicipation of our needs were greatly appreciated. He is a terrific bonus to the hotel and certainly made our stay special. The reception staff are very helpful indeed and many thanks to all of them. We would certainly recommend the hotel and would return if we were to re-visit Santiago. It was very quiet at this time of year but the service and professionalism of the staff were in no way affected. Thank you for a most enjoyable stay.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tcsantiago, Director General at Hotel TRYP Santiago, responded to this review, March 18, 2013
Dear Elizabeth,

First of all, thanks for sharing with us your experience in TRYP Santiago.

Of course,I will speak to the staff regarding the good things you comment us!

Thank you very much for your feedback, and we hope to see you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
airman74
Top Contributor
133 reviews 133 reviews
59 hotel reviews
Reviews in 75 cities Reviews in 75 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed September 9, 2012

I went there for business. Friendly staff and clean at a reasonable price.
This hotel is a very good location, very close to El Corte Ingles. Very easy to get there, and plenty space for parking.
Highly recommended.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar P, Director General at Hotel TRYP Santiago, responded to this review, September 11, 2012
Dear airman74,

First of all, thanks for sharing with us your experience in TRYP Santiago.

Of course,I will speak to the staff regarding the good things you comment us!

Thank you very much for your feedback, and we hope to see you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolding, Denmark
Top Contributor
128 reviews 128 reviews
81 hotel reviews
Reviews in 79 cities Reviews in 79 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed August 26, 2012

Very good hotel, very good price, excellent breakfast, underground parking but slightly far from the old town.

Santiago de Compostela is rich in hotels. Old town is closed for car traffic. This is dilemma for traveling by car. It needs to be solved by remote location of your hotel or by paying significantly more for AAA class hotel near cathedral.

The TRYP Santiago location requests 25 minutes walk to the old town.

The hotel is marked by modern design, modern music (ambient) everywhere, and a bit of luxury. 4 stars mark obligates.

Quite long checked-out has destroyed our general good impression but we will remember TRYP as a good choice.

Room Tip: Rooms on the back yard could be quieter.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar P, Director General at Hotel TRYP Santiago, responded to this review, September 4, 2012
Dear Mr. IdaandKristof

First of all, let me thank you for sharing your opinion about TRYP Santiago.
I want to thank you also your positive comments about the infrastructures and our breakfast.
In which concerns about our location, it’s true that is difficult to park near the old town, but in front of the hotel, there are one bus stop where you could take a bus to the center of Santiago.
Finally we must apologize for the inconvenience referred to your check-out, maybe there were a lot of people in Reception or the printers were all busy.
Thanks to your post, we will try not making the same mistake.
We expect to count on you as soon as possible,

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kfar-Saba, Israel
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 18, 2012

We have stayed 3 days at the hotel. It was nice and very clean, exceptionally convenient for travel by bus to the old town leaving the car in its parking. Good breakfast but the best was the service - we were given good tips about travel, attractions and restaurants by very knowledgeable and pleasant reception people. THANK YOU!

Room Tip: All room have quadruple glazing - so there is not something special to avoid
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar P, General Manager at Hotel TRYP Santiago, responded to this review, July 20, 2012
Dear Mr. Revital,

First of all, thanks for sharing with us your experience in TRYP Santiago.

Of course,I will speak to the staff regarding the good things you comment us!

Thank you very much for your feedback, and we hope to see you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belém, Brazil
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 30, 2012

This hotel is not close to city center as the Palais de Congress. I was traveling with my wife and we had to sleep in two single beds. The recepcion told us they could not do anything. I had to go upstair and to move the beds alone. No courtesy. The rooms are large and the breafast is good.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel TRYP Santiago, responded to this review, July 3, 2012
Dear Mr. David;

Thank you in advance for share your opinion about Hotel TRYP Santiago.
With reference to your comment, I would like to inform you that the week you were with us, was a high occupancy one by a city Congress, so our prices were higher than usual.
We apologize for the inconveniences referred to the type of room. Probably we couldn’t offer you a double room with one large bed owning to the fact that there was a lack of availability.
Thanks to your post, we will try not making the same mistake.
We expect to count on you as soon as possible,

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, U.S.A.
Top Contributor
170 reviews 170 reviews
102 hotel reviews
Reviews in 93 cities Reviews in 93 cities
337 helpful votes 337 helpful votes
4 of 5 stars Reviewed June 24, 2012

All the staff we dealt with at reception spoke English and were professional, pleasant, helpful, cooperative, and responsive. We received the type of room that we had requested on the reservation form.

The six-story hotel faces an overpass road in front; behind it faces another building and beyond it a park.

Our room and the bathroom were spacious, well-appointed and clean. Furniture and furnishings had simple, contemporary lines: they included a work desk and chair, and a flat-screen TV. A small bar fridge contained beverages for purchase; however, we used it to store beverages we bought at a supermarket. The free room WiFi worked well. The king-size bed and the pillows were comfortable. One of the double-glazed windows partially opened. We could see a portion of the park past the building opposite. The windows had both privacy and blackout curtains. The hotel provided a full set of toiletries in the well-lit bathroom which had a bath-shower. The hot water system worked well.

Noise from the carpeted corridor, such as voices, cleaners servicing other rooms (and chattering as they went about it), and other activities, entered the room. Though we had a room at the back of the hotel (facing away from the overpass ramp), we could still hear the muffled sounds of passing traffic bounced off the building opposite. The seal around the window needed replacing to completely block off this noise.

If you can run the air conditioning unit, the fan covers these minor outside noises. Unfortunately, the system was set for winter, that is, heating only. (The hotel system is changed at some point to cooling over summer.) Thus, during our stay we could have heating only (which was unneeded at the time) either on or off. There was no option for simple ventilation, that is, room air circulation without either heating or cooling. The thermostat dial, marked in degrees centigrade, had no discernable effect regardless of the temperature we selected. This meant that if the room became too hot the only feasible option was to open the window. The practicality of this choice depended on one's sensitivity to and the volume of outside noises. If you might be easily disturbed by outside noise, try to get a room as high up as possible, facing away from street activities and away from the lift-elevator.

If you arrive by car from Exit 72 of the Autopista del Atlantico AP 9, E 1, keep right as you proceed and avoid the overpasses. The hotel's free underground parking garage is at the right of the lobby entrance — facing the side street running parallel to an overpass. To enter, turn into the garage entranceway as far as the door. To the driver's left is an intercom. Press the button; someone at reception will open the door. Be aware that the underground garage, with concrete support pillars at set intervals, has very sparse lighting which makes it quite dark and gloomy. Some of the fluorescent tubes do not work and need replacing.

Once you have parked, look for pillars which show a dimly glowing green light. This indicates a timed light switch, which you will probably have to press occasionally before you finish unloading or loading. The lift-elevator entrance is in a dark alcove in the center of the garage; with a dimly glowing red light, you will find the light switch behind you facing opposite the lift doors.

If you do not want to use the free hotel parking, there is a small, free, public parking lot at the lower end of the block (with trees it looks a bit like a park). There is also free parking on the street running around the edge of the large park behind the hotel.

We could walk to the Santiago de Compostela Cathedral in 40-45 minutes (first downhill but then uphill most of the way) through the retail shopping area and the historic pedestrian lanes of the old city. Alternatively, you could take public buses from near the hotel to the periphery of the central pedestrian zone (ask at reception for details). We always walked, but estimate that the bus ride would take about 10-15 minutes, depending on traffic.

One block away from the hotel is a large El Corte Ingles department store with, inside, an extensive Hipercor supermarket (bring your own grocery bags or else pay for theirs). The nearest entrance is on the corner of Calle de Restollal and Rua Enrique Vidal Abascal — up the hill past (currently) a vacant lot. The center closes at 10 p.m. The El Corte Ingles has a restaurant on the sixth floor. The menu del dia is available for lunch only. The restaurant kitchen closes at 9:30 p.m.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel TRYP Santiago

Address: Calle Restollal 24 | El Pajonal, 15702 Santiago de Compostela, Spain
Phone Number:
Location: Spain > Galicia > A Coruna Province > Santiago de Compostela
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #34 of 74 Hotels in Santiago de Compostela
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel TRYP Santiago 4*
Number of rooms: 99
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