My husband and I stayed at this hotel over the New Year period along with our two daughters. The location of the hotel is not so good and it takes a fairly long walk to get into the main part of town. The hotel itself was well decorated and was very clean indeed. The main plus for this hotel is it's personnel. We should like to add a special mention for Marcos who looked after us each morning and evening in the dining area. His attention to detail and anicipation of our needs were greatly appreciated. He is a terrific bonus to the hotel and certainly made our stay special. The reception staff are very helpful indeed and many thanks to all of them. We would certainly recommend the hotel and would return if we were to re-visit Santiago. It was very quiet at this time of year but the service and professionalism of the staff were in no way affected. Thank you for a most enjoyable stay.
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