We decided to stay here after finishing our Camino to enjoy a bit of luxury. Unfortunately it didn't live up to expectations. Firstly, the exterior of the hotel is off-putting as it looks like it's seen better days but once you get into the lobby it's a lot nicer. However, when we got up to our room we were surprised by the size of the bed - it looked small for a double, but reception assured us that it was indeed a double. NH hotels offer you 'fancy' things such as pillow menus etc but I think in this case they have missed out on a lot of basic details. For example, there was a patch of mould on the bathroom ceiling and when I went to get into the bath I realised how small the tub actually was! I couldn't stretch out my legs and I'm only 1m 59! I'd like to see someone tall try to have a bath in there! Basically, instead of spending money on different pillows I think they should invest in the basics like a standard size bath tub and a decent size bed!
After checking out the room we went down to the outdoor pool which was very pleasant and the gardens looked good too although we only caught a glimpse of them.
The next morning before leaving we decided to try the breakfast buffet. In hindsight I wish we'd gone out for breakfast. It's true that they do have a good selection of food but, as other reviewers have said, the juices aren't fresh and some of the meats/cheeses looked like they'd been left out for a while. However, this wasn't the main problem with breakfast. On each table they place small cards telling you that you can order eggs and bacon etc. I decided to order some poached eggs and did so in Spanish. Unfortunately, the translations into English on the other side of the card were either in a different order or completely different so I had asked for boiled eggs instead of poached eggs. In my opinion all translations like this should match up with their counterparts as foreigners often like to practise their languages on holiday. In fact, poached eggs was not even an option on the Spanish side of the card, probably why I chose something that sounded like it could be a poached egg, huevos pasados por agua - literally 'eggs passed through water'! When I alerted the restaurant manager to this and the fact that I had got boiled eggs not poached eggs she was rude and was very quick to tell me that it was my mistake because of the language and to correct my Spanish, but despite this she could change my order if I wanted, even though it wasn't her fault. I like boiled eggs so I was happy to eat them but when I cracked them open they were hard inside. When I had asked her for the eggs initially I made it clear that I wanted them soft and runny but I got the total opposite! I think she had a bit of an attitude problem and is certainly not a reflection of other hotel staff we encountered with whom I dealt in Spanish without incident.
In summary I'd recommend looking for a different hotel in Santiago. This one is not very central and it's not worth the extra walk to stay there! More like a 3* hotel than a 4* one.
- Official Description (provided by the hotel):
- With an excellent location in the new city area, the Hesperia Peregrino hotel puts you within reach of everything that makes Santiago so desirable. ... more less
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- Also Known As:
- Hesperia Peregrino Hotel Santiago De Compostela
- Hesperia Peregrino Santiago De Compostela