We had booked in this hotel for a week and when I arrived I was asked to pay in full on registration! This was 'company policy' and as it was late at night (as in 21:00) and after a day's travel by trains from France, we were not really in a position to argue.
Despite some of the reviews stating that the hotel staff were not that friendly, I have to say that our experience of the staff was quite positive. We found them courteous and helpful. And the breakfast which also came in for a fair amount of criticism in reviews was as good as most hotels we have stayed in on this trip.
But there were some quite serious downsides.. There is NO soundproofing in the hotel so you get to hear everything that is going on in every room around you ... and I mean EVERYTHING!!! It really spoilt the stay for us, especially with other guests coming in from clubs/pubs early in the morning.
The second thing was the absence of a safe in the room which meant that we had concerns about money and documents when we were at the beach or out to dinner.
The hotel is very well located - literally in the centre of everything (which is not great taking the noise factor into account!) and the room was thoroughly cleaned every day. But for the money (E108 a day) it did not represent very good value.
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- Also Known As:
- Montserrat Hotel Sitges