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“Best customer service ever!!!!” 5 of 5 stars
Review of Hotel El Cid

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Hotel El Cid
1.0 of 5 Hotel   |   C/ San Jose 39, 08870 Sitges, Spain   |  
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Hotel amenities
Ranked #5 of 39 Hotels in Sitges
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
“Best customer service ever!!!!”
5 of 5 stars Reviewed May 19, 2013

I wish some hotels would follow the approach adopted by the manager Tony and his fantastic team here. They are reason enough to return again and it seems that so many of the guests here are regulars to this hotel. I can understand why.
It's not fancy, stylish or modern, but its welcoming, friendly and represents great value for money for the budget conscience traveller ( of which I am one).

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, May 20, 2013
Thank you for your lovely review and for taking the time to post it on Tripadvisor.
Take care and we hope to see you next time you’re in Sitges.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
    200
    147
    37
    19
    3
See reviews for
15
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Norwich, United Kingdom
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 11, 2013

Set at the back of town but within easy walking distance to everything that Sitges has to offer. Hotel has a pool and a bar. The rooms that overlook the pool on the upper floors are the best ones. Reception staff good and helpful. Breakfast basic but ok.
Can be noisy if you have a room over the main road which runs past the side of the hotel.

Room Tip: Upper floors overlooking the pool at the back of the hotel
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, April 13, 2013
Thank you for posting a review, it's really appreciated.
We are very pleased that you enjoyed your stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

Friendly, local hotel and competitively priced.
Very conveniently positioned for bars, beach and transport.
Stayed here twice, rooms small but clean and have had a balcony both times which allows relaxation after busy day on beach.
Will be staying here again this year so keep us a room with a balcony please

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, February 20, 2013
Thank you very much for your kind words and for posting them on Tripadvisor.
We get a lot of pleasure out of helping the terrific people that we host, to ensure that their stay in Sitges is the best it can be.
We look forward to seeing you back here another time.
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Tonbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2013

Hotel is very basic and is ideal if you just want to sleep and shower....rooms are simple but clean...the breakfast is not worth even tasting so avoid....but they do give you a free drink voucher to one of their other hotel property PLATJADOR HOTEL which is very nice.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, January 19, 2013
Thank you for posting a review, it's really appreciated.
We are very pleased that you enjoyed your stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 2, 2012

The El Cid is a keenly priced hotel, clean and well kept, under the watchful eye of Tony the manager, who is always trying to make improvements, central and convenient for everything in the town centre, - You can walk here from the train station,
It has air-con in the rooms,black out curtain (essential after those late nights) breakfast served til midday(continental) and a small pool to laze around if you have no strength to make the beech, Good for a single traveller as it is where you get to meet people....Rooms are cleaned everyday along with fresh towels. if you are unhappy they will try and move you to another room , get you extra blankets/ pillows etc I have been here many times now and get treated like an old friend returning .
Try and request a room overlooking the pool or side street ! manageable in off season, but in high season they get completely full
For the price, location and general cleanliness and helpful staff you cannot beat it ...

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, November 5, 2012
Thank you very much for having found time to write a review, it's certainly much appreciated. Many thanks for your appreciation to the result of the efforts of workers in the Hotel, they worry that everything is to your liking and have a memorable stay in Sitges.
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Moscow, Russia
Top Contributor
304 reviews 304 reviews
107 hotel reviews
Reviews in 88 cities Reviews in 88 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 19, 2012

El Cid is a wonderful hotel, it is conveniently located in the town center, close to the sea. The room in which I lived was quite large, well ventilated, there was a large balcony. In addition, there were supplied such amenities as a good TV, large wardrobe, air conditioning, which we did not had a chance to use, and blankets, which were very useful, because I felt a bit cold at night. The hotel has a lift, so rooms were easyly accessible by lift. Breakfast was also excellent, with plenty of various cakes and champagne. The food was tasty, with standard choice of juices from the machine, fruits, melons and watermelons, as well as tea and coffee. I liked that for a deposit of 15 Euros you could take a huge beach towel with a pocket where you can put anything you like. You can also use umbrellas, but they were not needed. Personally, I would recommend this nice hotel.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaSitges, Gerente at Hotel El Cid, responded to this review, October 20, 2012
Thank you for posting a review, it's really appreciated.
We are very pleased that you enjoyed your stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel El Cid

Address: C/ San Jose 39, 08870 Sitges, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Sitges
Amenities:
Beach Free Breakfast Swimming Pool Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Sitges
#7 Romantic Hotel in Sitges
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel El Cid 1*
Number of rooms: 77
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Also Known As:
El Cid Hotel

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