Hotel itself is comfortable and I remember the breakfasts being excellent with a huge choice available. However, we stayed over New Year for a few nights and realised that we were being systematically robbed by a member of staff. Had to be a member of staff because who else would have had access to our locked room? I thought I was going mad and that I'd been very careless with our money but once I realised I seemed to be the odd few euro notes short each day we wrote everything down and kept track. The obvious burglary came to light when I hid my "spare" wallet in a different place to usual in the room when at breakfast on the final morning. When I came back to the room the person who had expected to find things in my usual place had clearly panicked as my suitcase had been turned completely upside-down in an effort to find my cash. We reported it at reception but as the amount totalled 80 euros over the 4 days we never went to the police. The hotel typed a written statement in Spanish for me but on non-headed paper. Afterwards I realise I should have insisted it was on headed paper. They didn't seem to care and I never received a written apology. I didn't report it because it seemed too much hassle on our final day in Spain for something that I couldn't claim via insurance because the amount didn't cover the excess. Very clever way of burgling someone, I thought! Consequently I'd say NEVER leave a handbag, wallet or other valuable items in a room when you go for breakfast. The whole experience really shook us up. Needless to say I'll never set foot in this hotel ever again! We actually stayed here over New Year 2009-10 so maybe the person who did this to us no longer works there. Tripadvisor will only let me record trips taken within a year, hence the July 11 date. I have been meaning to warn others about our experience for far too long!
- Also Known As:
- Costabella Hotel Girona
- Costabella Hotel
- Official Description (provided by the hotel):
- Sandstone Hotel located 2 km from Gerona train station & 10 km from Gerona Airport. ... more less
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