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“What is says on the tin” 4 of 5 stars
Review of Hard Rock Cafe

Hard Rock Cafe
Catalunya, 21, 08002 Barcelona, Spain (Eixample)
+34 933175335
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Ranked #786 of 6,425 Restaurants in Barcelona
Cuisines: American, Barbecue
More restaurant details
Restaurant details
Good for: Families with children, Bar scene, Large groups
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Neighborhood: Eixample
Milton keynes
Contributor
11 reviews 11 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“What is says on the tin”
4 of 5 stars Reviewed July 28, 2014

You know know what you getting, and we didn't fancy tapas or paella! Be careful of the queues, we sat outside. The nachos are a must, and the mojito was divine!!!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director General at Hard Rock Cafe, responded to this review, July 30, 2014
Dear rocker,

Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor. I am delighted that you were pleased with the food and drinks. Nachos are one of our specialties and our mojitos are unique! I really hope you come back any time soon and recommend for others to visit us when they are in Barcelona.

One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,348 reviews from our community

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Rating summary
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    Service
    Value
    Atmosphere
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Top Contributor
52 reviews 52 reviews
46 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
“Our best meal in Barcelona. Who knew? ”
4 of 5 stars Reviewed July 27, 2014

We stopped at the hard rock for lunch on our second day in Barcelona after having a few meals in other places that did not agree with our taste. Our salads and sandwiches were great, service was good, and the outdoor dining was perfect. Whoever knew that we would travel all the way from the States for a first hard rock visit!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director General at Hard Rock Cafe, responded to this review, July 28, 2014
Dear rocker,

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor. I am delighted that you were pleased with the salads and sandwiches, good service and your overall experience, that you have recommended for others to visit us when they are in Barcelona.

I am also very glad to hear that for your first Hard Rock experience, you chose Hard Rock Cafe Barcelona and that it definitely exceeded your expectations. One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“very busy but pretty good”
3 of 5 stars Reviewed July 26, 2014

It was going to take 50 minutes for a table for two so insteasd we just had a drink. It was very expensive but the staff were very friendly, the drink was a very nice cocktail and the exhibition was incredible.

  • Visited July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director General at Hard Rock Cafe, responded to this review, July 28, 2014
Dear James,

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor. I am delighted that you were pleased with the friendliness of our staff and good cocktails. On the other hand, I am sorry to hear you didn't have the chance to stay and eat at the cafe. For future occasions you can book your table through our website and you will be offered first available table when you arrive at the cafe.

One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brewerton, New York
Top Contributor
126 reviews 126 reviews
84 restaurant reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
“Another Hard Rock Disappointment”
3 of 5 stars Reviewed July 26, 2014

Desiring to find frozen drinks, 4 of us went to Hard Rock. Drinks very good, though not frozen and once again ice is a rare commodity in Barcelona. Plate of nachos a big disappointment-advertised with beans, cheese, jalapeños, etc. Very few beans, about 1/2 normal amount of cheese, few onions, adequate jalapeños. Overall an average experience, no better than my 2 previous experiences at Hard Rock Cafes, no desire to return. Server acted like she wanted to go home. When we wanted our check she was no where to be found.

  • Visited July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director General at Hard Rock Cafe, responded to this review, July 28, 2014
Dear rocker,

I would like to thank you for taking the time to place your feedback regarding your visit to the Hard Rock Cafe in Barcelona on Trip Advisor.

It is very unfortunate that you were not satisfied with the quality of the drinks, nachos and service received during your visit and it is a high priority for me to ensure that this experience does not repeat for you or any other guests dining in our restaurant. It would be of great assistance to me if you could provide me with any additional information by contacting me at the Barcelona Cafe concerning the name of the Waiter (if known), the time and date that you visited our cafe, and if a manager came to the table to address the issues with the quality of your food?

It is our primary goal to exceed customer expectations, however according to your comments unfortunately during your visit we failed to do so. I would like to coordinate your next reservation at the Hard Rock Cafe in Barcelona and personally ensure that you are overwhelmed with your next experience. Feel free to contact me at the Barcelona cafe so that I can make accommodations for your next visit.

Your participation is very valuable to us. Please be assured that we take your evaluation seriously and have already begun to use your feedback to build a better experience for all of our guests.

One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock strives to combine a casual dining environment, outstanding service and a fun atmosphere. I apologize that your visit fell short of our usual high standards and failed to meet some of your expectations.

Again we apologize for any inconvenience we may have caused and hope to see you in the Hard Rock Cafe Barcelona again soon.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Hard rock cafe”
5 of 5 stars Reviewed July 25, 2014

I enjoyed the meal and like every hard rock café de decor was very nice. The waiters were very friendly and one of them spoke 3 languages!

Visited October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director General at Hard Rock Cafe, responded to this review, July 28, 2014
Dear Erika,

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor. I am delighted that you were pleased with the kindness of our staff and the decoration of the cafe.

One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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