Quite how the place can claim to be a Hard Rock is beyond me, the bar area fine, downstairs for something to eat and there is nothing that would remind you of a typical Hard Rock, very little memorabilia just a few tabs running videos.
Staff in the shop excellent, service good food decidedly average, bit of. Tourist trap suggest go get the T Shirt and the fridge,agent but don't waste your time eating there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 7, 2013
I would like to thank you for taking the time to place your feedback regarding your visit to the Hard Rock Cafe in Barcelona on Trip Advisor. Although your feedback shares that you were happy with the quality of your service, it is very unfortunate that you were not satisfied with the atmosphere downstairs.
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It is our primary goal to exceed customer expectations, however according to your comments unfortunately during your visit we failed to do so. I would like to coordinate your next reservation at the Hard Rock Cafe in Barcelona and personally ensure that you are overwhelmed with your next experience. Feel free to contact me at the Barcelona cafe so that I can make accommodations for your next visit.
Your participation is very valuable to us. Please be assured that we take your evaluation seriously and have already begun to use your feedback to build a better experience for all of our guests.
One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.
Hard Rock strives to combine a casual dining environment, outstanding service and a fun atmosphere. I apologize that your visit fell short of our usual high standards and failed to meet some of your expectations.
Again we apologize for any inconvenience we may have caused and hope to see you in the Hard Rock Cafe Barcelona again soon.
With kind regards,
Hard Rock Cafe Barcelona
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.