“Building work incomplete. Potential to be good hotel!”
My friend and I recently booked this hotel as part of a flight and hotel package through lastminute.com.
On arrival at the Sunotel Central hotel we were shocked to find that building work was still in progress. Building began at 7am and was extremely noisy. There were building cradles adjacent to our window, permanent noise and no hot water. At the time of booking the hotel was advertised as having a pool and jacuzzi and was one of the reasons we picked the hotel. I have included photos to demonstrate the extent of the building work and lack of pool.
Having looked at the room facilities advertised today on lastminute.com I can confirm that there is no telephone, safe, mini-bar, work desk, Wi-fi or free Internet in the room. The TV was there but not working. The luggage room is the unfinished bathroom in the lobby. There was no toilet available once you have checked out and the breakfast which we were offered as part compensation was not worthy of 14 euros that some people were paying. The restaurant has no stage and there is no business centre, boardroom, meeting room etc.
Due to the problems we encountered we immediately raised concerns with the management. They gave us a letter stating the problems that occurred and honoured a 20% discount to our booking and complimentary breakfast. After 2 days of noise we were told they would book us into another hotel if we preferred. I was informed that all July bookings were refunded in full, and would strongly recommend avoiding this hotel until work is completed. It is absolutely ridiculous that they are accepting guests in these circumstances.
On a more positive note, the hotel foyer is well presented as are the rooms. Reception staff were very helpful given the circumstances and allowed us to use the reception cupboard as our safe. I have no doubt that this hotel has great potential and will be wonderful in the future.
NB There is no wheelchair access or ramps into the hotel should you need them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites