When you book a hotel almost two months in advance, you should expect to have a hotelroom? Here's our story:

After arriving at the airport, we called to the MH Apartments Sagrada Familia. We were told, that they had overbooked the hotel and we were given a new address to another hotel to stay in. The other hotel located in totally different place, it was in the old town in a dark alley with construction going on. The room had one small window, it was dark and small, four separate beds with dirty looking plankets... well, it certainly wasn't that four star apartment with two rooms that we had booked!!

We told that we did not accept this room and left the hotel (that hotel did not even belong to the MH Apartments group, I wonder how they ever found that rathole). Then began the endless phone calls (foreign cell phones - of course) with the MH Apt. Sagrada's staff. After four and half houres later, Friday evening 6.30 PM, tired and hungry, we were still out of hotel.
Finally, we managed to get a studio at MH Apt. Rambla's. That hotel was quite nice, but that's another story.

Ok, overbookings happen, but the way they handled the situation was totally inappropriate. If one accepts to move to a different hotel it shoud at least be same level or better than the original! We would never imagined that low-grading that we were offered! The person who tried to work things out was not very helpfull either ("I call you back in an half hour" was all we heard continiously), in fact, if we had'n been active ourselves, we would have to sleep under a bridge.

We stayed five nights in Barcelona, and the first day was totally ruined when we couldn'd do anything but drag all the luggage with us and hang around, untill, finally, at 8 PM we managed to find a new hotel. It was a great deal of stress! I am really quite bitter - why us - why did they do this to a family with two children?

We had to pay the staying in a new hotel in advance (luckily it was free for five nights), I had paid the MH Apt. Sagrada Familia hotel in advance, so we paid twice... The first reservation was made via ebookers and paid with credid card... After over a month I still haven't got my money back.

The start of our holiday was really bad, but Barcelona was great!

Booked well in advance for a better rate but had to pay the full deposit. E-mails answered very promptly. Called from airport and the guy was waiting for us with keys. Entrance is non-descript and can be easily missed. Lift is tiny. We stayed at # 41 on 4th Floor facing Carrer Valencia.
2 Adults and 2 kids. Plenty of space and storage. Views not great but who cares? No major problem with noise from road or neighbours and the AC worked vey well. Kid's room was closer to the lift and the entrance lobby and they had slight problem with neighbours using the lift few times late in the night and talking loudly one night. The main bedroom is far removed with heavy curtains and I slept very well. No problem with hot water at all like the previous poster. Could have done with an electric kettle and one of the ceramic hobs was not working. Reasonably well kept but the shower cubicle could do with some heavy duty cleaning.
One change of sheet & towels in one week stay but no cleaning. Beds comfortable. No safe for your valuables
The area felt safe. Not great for nightlife but excellent for families with loads of eateries including McDonald and Subway if you are stuck.
5 minute walk to Sagrada famila so that you can go early in the morning. Not a single English speaking channel in TV. Reduced to watching Disney channel and repeats of FC Barcelona football matches. The wireless worked smoothly with good connection speed.
Generally speaking we had a very good stay and I won't have any hesitation in recommending this for a familiy vacation.

We stayed there for 3 nights. It is close to sagrada familia. Arrived there on a sunday and have to call the hotel reception from the airport. It cost 2 euros to call since it is a mobile. We were told to meet at 1pm at the apartment. It cost around 30-40 euros from airport to this apartment. Got a room on the third floor. The apartment is well equipped,clean and have all the basic necessities that you need. There are two showers. In our apartment there were 1 double bed and two twin beds. The living room is big in general and kitchen has all the utensils needed.. except a wine opener. We had to buy one but it was ok.

After our day trip to city centre on our first night, we got back around 11pm and we all wanted badly to take a shower. There was no hot water. Met Gino the next day. gino is the maintenance guy. Asked him to fix it. He came to look at it and he said he will come back to fix. He never did. Probably went to a siesta. We have to call the reception. We make roaming calls for these calls. Talked to Paco who came to our apartment quickly. He was helpful and gave us another set of keys and asked us to take a shower in another room and promised the shower will be fixed the next day. The next day it was fixed.

Apart from this hot water incident, the apartment in general is good. We even used the washing machine and there was powder provided. The washing has a two hour cycle which is not common in north america. Did not know how to do a quick wash. the tv has a lof of spanish channels. When you are in barcelona, you wont have time to watch tv. so we did not use it that much. Did use it to watch the world cup highlights though.

In brief, good apartment in general and location is excellent.

We had a lovely week in these apartments. We had asked for an apartment with a view, on the top floor (so less noise from other guests bearing in mind previous comment about hen parties) with a balcony.
Knowing there were 2 sizes of apartments (75 and 85m) we had booked for 5 though there were 4 travelling, as we thought we would have a larger apartment. However we had one of the smaller ones, at the back, which while it had a great view of SF at night, the rest of the view was domestic rather unlovely windows and washing, and it was too compact for a weeks stay for 4 of us. I asked the next day to change to a larger one at the front, which had a great view of the open street, was much lighter, and boy did those 10 extra m2 make a big difference to the last 5 days of our stay. Big thanks to the staff for allowing us to upgrade (at a small extra charge), otherwise the teenagers would have been grumpy. If we had the larger apartment for the whole week room score above would have been 5
Wifi worked well, beds v comfortable, and fully equipped with coffee machine, oven and hob,microwave, w/machine with tumble dryer, iron and dishwasher- even had w/up liquid and w/powder and d/washer cubes (though take your own rubber suction plug for bath).
Close to metro, lots of restaurants and bars round, quietish area for nightlife, though building works at SF from 9am to 9pm apart from sunday). Fortunately all the other guest were quiet families too.
Checking in and out was extremly straightforward, and they allowed us to leave our luggage after check out time, till we had to leave for airport.
Will stay again next time we visit, though on condition have a front room (ending in1), if we are there for more than a couple of day.