We stayed at the Zenit Conde de Borrell from 23 - 30 August on our first ever trip to Barcelona. The hotel was easy enough to find from the Metro at Hospital/Clinic but the area itself is very run-down with masses of closed-down shops, restaurants, offices and graffiti everywhere, not very appealing to walk around!
On arrival at the hotel, the lobby was bright, clean & welcoming and the staff were friendly and spoke great English. However, we were disappointed when getting to our room. Although clean and quite big, the room itself was very tired, the wallpaper was grubby and stained in places, the bed not comfortable and generally in need of a makeover. We were at the back of the hotel (we had asked for a front room with balcony or street view but didn't get one) and there was no view - we looked out onto the room of the building below and a kids playground.
The TV didn't work when we first arrived and throughout the entire week the safe in the room was broken and maintenance didn't ever come to repair it. The reception staff (Salvador in particular!) were great at storing our valuables in the main hotel safe each day but this did mean we had to hand in things to them each day and get a ticket instead of leaving them securely in our room to access as we needed. We did complain about this to Expedia and the hotel offered to allocate us to another room but on viewing this was a smaller room and the safe was also broken in this room so we stayed where we were rather than re-pack and move 2 doors down the corridor!
We only ate once in the hotel, ordering room service after a long day exploring...I had to go downstairs and ask for a room service menu as there wasn't one in the room (slightly defeating the point of room service!) but the food when it arrived about 20 mins later was hot and tasted really nice. The drinks we had ordered at the same time unfortunately took ages to arrive & we had both already finished our meals by the time they came!
In general the hotel was OK, the staff were nice and it is pretty central for access to the metro and so on. However, it is definitely not 4 star as it is rated and the place is in need of a re-decoration. I would probably stay nearer to the Placa d'Catalunya or Avienida Diagonal on a return trip as they are equally close to a metro but not too close to the Ramblas to attract ridiculous prices.
If you do stay here ask for a room at the front of the hotel or with a balcony as they are much ligh...
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