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“Stunning hotel, great service” 5 of 5 stars
Review of Mercer Hotel Barcelona

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Mercer Hotel Barcelona
5.0 of 5 Hotel   |   Calle dels Lledo 7, 08002 Barcelona, Spain (El Barri Gòtic)   |  
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Hotel amenities
Ranked #1 of 518 Hotels in Barcelona
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Stunning hotel, great service”
5 of 5 stars Reviewed June 8, 2014

The hotel's architecture, location, design, and decor are stunning but it is the service that sets it apart. Everyone you meet will go above and beyond to make your stay perfect from giving you a full history on the property to telling you where to go in town to keeping your complimentary minibar stocked. This was our honeymoon so we splurged when staying here as it isnt cheap but we still hope to return!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 16, 2014
Dear Sir / Madam,

Thank you so much for sharing with us your excellent review about the Mercer Hotel Barcelona.

As the General Manager of the hotel, I am proud to know that your stay with us was brilliant and our service stunning. Many thanks!

I look forward to welcoming you back soon,

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Caracas, Venezuela
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 4, 2014

Very comfortable rooms, A-1 service, great food! We plan on returning! Best concierge service, everyone with a smile and very respectful. Their 5 star service is for real! One word of advise, don't drive through the streets of Barrio Goti!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 5, 2014
Dear Sir / Madam,

Thank you so much for sharing with us your excellent review about the Mercer Hotel Barcelona.

As the General Manager of the hotel, I am glad to hear that your stay with us was brilliant. Many thanks!

I hope to welcoming you back soon.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 31, 2014

The Mercer was a definite choice when we decided to re- visit Barcelona this May with friends. We stayed at The Mercer last September (2013) & loved it for the superb location, great architecture & decor, but most of all for the wonderfully welcoming service provided by all staff. We immediately let them know we were coming again with friends this time. Because the location in the exciting Barri Gothic can be a bit 'tricky' to find, we emailed the hotel management to organise airport transfers. This made for a totally seamless & stress free arrival where we were warmly welcomed. We have loved our second stay here - and loved our beautiful room with a great deck which we used for a delicious afternoon wine & tapas with our friends! Thank you!

We sadly depart in the morning, but will be back the next time we re visit this vibrant city. This is a small, intimate hotel that provides a wonderful 'oasis' of calm after a day in the clamour & vibrancy of Barcelona. It is a hotel where the staff are friendly & welcoming, the beds sublimely comfortable, the food delicious. Thanks to the lovely staff who have once again given us such a welcoming stay at The Mercer Barcelona.

Room Tip: Some rooms only have a shower. The baths are beautiful & if you like the option of a bath reques...
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 5, 2014
Dear Madam,

As the General Manager of the Mercer Hotel Barcelona, I want to personally thank you for choice our hotel when you decided to re- visit Barcelona with your friends. For us is very important that our guests receives a excellent hospitality services because this could be the reason why they comeback like in your case.

Thank you so much for share with us your excellent comments.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2014

We chose to stay at the Mercer Hotel because it was the top rated hotel in Barcelona on Trip Advisor. It lives up to the ratings and then some. We arrived early to check after our flight from the states and they were happy to accommodate us. We needed a nap before we began exploring the city. The bed was great and room quiet even though we were on the street side of the building above the hotel entrance. The location is amazing. Walking distance to most of the great sites. The maze-like alleys in the Gothic quarter were fun to explore with interesting shops and restaurants around every corner. We were lucky to be in the city for St. Jordi's Day, which is a local celebration of the patron Saint of Barcelona. Not really a holiday, but it felt like one, with traditional music and dancing in the plazas, book sellers and other vendors lining the alley-ways. The hotel has an exceptional Tapas bar attached to it where we eat a couple times during our short stay. Lovely rooftop pool deck, although too cold to get in the water, it was serene oasis for a sunset cocktail. Don't hesitate to stay here if they have rooms available.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 5, 2014
Dear Sir,

As the General Manager of the Mercer Hotel Barcelona, I want to personally thank you for your excellent comments about the hotel. I apreciate a lot the feedback of our guests and I am glad to know that your stay with us was great.

Thank you so much!

I hope to welcoming you back soon.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 30, 2014

My husband and I just got back from 3 days at the Mercer and I can't say enough good things. We loved the location (in the Barri Gothic), the service, the style. The concierges (especially Joan) were incredibly helpful and kind. It was my husband's 50th birthday and they arranged to have cava and sweets in the room without my asking. We stayed in a suite that looked into the courtyard, which was great for quiet nights. The breakfast was delicious and high-end. Go!

Room Tip: I would go for the courtyard view to guarantee a good night's sleep.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 5, 2014
Dear Madam,

Thank you so much for your excellent comments about the Mercer Hotel Barcelona.

As the General Manager of the hotel, I am glad to know that you choice our hotel for a very special celebration and all was lovely. Many thanks!

I hope to welcoming you back soon.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

LOVED my stay at this hotel and would recommend it for everyone. The staff goes the extra mile to make sure everything is perfect. We loved the breakfast at the hotel, Jokastha was a very attentive waitress that remembered our likes/dislikes after only one morning. Loved the Molten Brown products in the rooms, everything smelled amazing. The location was perfect. We were able to walk to beach, Las Ramblas, Boqueria, Barcelona Cathedral, shopping, bus tours etc
A definite MUST in Barcelona. We will be back.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, June 5, 2014
Dear Sir / Madam,

I want to personally thank you for sharing with us your enthusiastic review about the Mercer Hotel Barcelona.

As the General Manager of the hotel, I am proud know that your stay with us was brilliant. I want to tell you that I feel flattered when I read comments like yours who talk about the staff of the hotel, they try to provide our guests with the best hospitallity services possible. Many thanks!

I hope to welcoming you back soon.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
86 reviews 86 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 29, 2014

An absolutely wonderful boutique hotel nestled in the Roman walls of the old city's Born district. It is conveniently centrally located in a lovely narrow winding street, close to good restaurants, little bars, the beach, and tourist attractions. We walked everywhere, grateful for recommendations and directions offered by the most helpful Concierge. Our room was extremely comfortable and quiet, with a lovely view of the old city. The hotel has two very good restaurants, the casual Le Bouchon, a tapas bar, and the one star Michelin, a must experience (see my separate reviews), we enjoyed both. Service exceeds all expectations, it is simply outstanding and exceptional from every member of the wonderful staff. I would specifically like to commend Gloria Anglora (Director of Reception) and Francesc Holgado (Director General) for their very kind and personal attention to their guests. One of the very best hotels in every respect... 6 stars out of 5! We will definitely return.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this review, May 30, 2014
Dear Sir,

I want to personally thank you for sharing with us your enthusiastic review about the Mercer Hotel Barcelona.

As the General Manager of the hotel, I feel really flattered when I read comments like yours. Like I explained you, we try to provide our guests with the best hospitallity services possible. I am proud know that your stay with us was brilliant.

Many thanks! and I hope to welcoming you back soon.

With kind regards,

Yours sincerely,

Francesc Holgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercer Hotel Barcelona

Address: Calle dels Lledo 7, 08002 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > El Barri Gòtic
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Barcelona
#1 Luxury Hotel in Barcelona
#2 Family Hotel in Barcelona
#2 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mercer Hotel Barcelona 5*
Number of rooms: 28
Official Description (provided by the hotel):
This architectural marvel is located in the heart of Barcelona’s Gothic quarter on mythic Calle Lledò, just a short distance from the Plaza de Sant Jaume. It not only represents the splendour of the old Julia Augusta Flaventina Paterna Colony, in what was then the Roman city of Barcino, but is also an archaeological gem that combines past and present, the monumental and the latest design. Now travellers can enjoy the greatest hotel comforts in the heart of old Barcelona, with exclusive views of the dome of the church of Santa María del Mar, the basilica of San Just i Pastor, and the cathedral. ... more   less 
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Also Known As:
Mercer Hotel Barcelona Catalonia

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