We stayed 9 nights at Axel Barcelona and had quite similar experiences from hotel services and their prices than few other previous reviewers. Every service has a pink money extra.
Room cleaning needs new management. Everyday something was missing (soap, towels, shampoo etc.) One day we didin't even have towels when we got back from gym. I called to reception about this and they asked me to pick them up from there?? Apparently receptionist worked alone in whole hotel. They did apologize these things and we complained during our stay but nothing happened. The cleaning itself was very bad too.
Best things about Axel is the location, gym and rooftop terrace. The Spa is a rip-off with 10€ extra fee. Wifi worked okay.
On the last day we asked late check-out and got it until 13.00 (very generous after these mistakes they made everyday). Left our luggage and went to rooftop having sun. After sunbathing would be nice to have a shower at the gym. But obviously this was impossible because they really a separate businesses from each other. Gym reception saw that we were already checked-out that day and didin't let us in without paying 5 € per person for shower!!! Using gym would have costed 10 € more! I have traveled in hundreds of hotels and never payed a shower if I wanted to have one after check-out!!
We also have stayed overall maybe one month in all of this chains properties including BA and Berlin and have to say that after this experience won't be returning in near future :/ I rather take a real 5 star hotel with the same price.
- Official Description (provided by the hotel):
- From August 2013, Axel Hotel Barcelona enters the path of development and to contribute our concern about the environment! As a reference for the international tourism, Axel Hotel Barcelona is certified as sustainable property. ... more less
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- Also Known As:
- Axel Hotel Barcelona Catalonia