Staff were always polite, room clean, reception and massage service very professional and i also liked the gym and spa AND working wifi. BUT there are also so many disgusting let downs, there for this was my first and last visit in this hotel.
After travelling over 2500km, at the end of my workday, to this hotel, i just wanted to eat and sleep. They offer roomservice, so i called...like over 10 times...they did not aswered the phone..
Next day i went to the restaurant to have a lunch. I was the only customer and now i know why. Food is not for human beings, maby for dogs instead.. On day four i did call again to roomservice number and they were answering this time BUT after i made the order they faild to make the delivery,, they just dont care. They also did not care when to breakfest buffet was not ready 30 min after opening in one morning. Thank god i didnt try breakfest card which you can find in the room..other customers said that they faild at this too..did not make the delivery.
Though i get uppgrated to premium room (at the check in ), room was noise and i mean internal noises, toilet keeps running 24/7,very loud plumbing noises, no bidet or toiletbrush., noises from corridors and also you could hear neigbours trough the walls. Noises from the street i dont care.
I usually never complain any of the costs, because why travel if you dont have money to do that, budget travellers can use one or two stars accomondation if needed BUT i expect decent service at least, espessially in a four star hotel.
Please dont promise something to the customers if you cant make it.
- Also Known As:
- Axel Hotel Barcelona Catalonia
- Official Description (provided by the hotel):
- From August 2013, Axel Hotel Barcelona enters the path of development and to contribute our concern about the environment! As a reference for the international tourism, Axel Hotel Barcelona is certified as sustainable property. ... more less
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