First of all, we reserved 6 nights in an apartment with kitchenette and private bathroom. We have done this in another city so we expected our experience to be as good as the first. Three days before we arrived in Barcelona, we received an email saying that due to technical and maintenance problems we were being moved to a twin room (2 twin beds) with a shared bathroom. There was no mention of any discount or free night so I emailed back saying that we would appreciate the first night free since this was out of our control and not what we asked for. They responded saying that we would have to pay the full price for the twin room instead of the price for the apartment (no mention of even a discount). I emailed back saying that we could not, in good spirit and principle, accept to pay full price for a room we didn't originally reserve because of problems out of our control. It wasn't until THEN that they said, ''Ok we will give you 50% off your first night.'' We weren't too happy that it took us bothering them enough just for the offer.
Upon arrival we wanted to pay with our card, only to be surprised that if you pay with a foreign bank card they add 7 % to your total, which was never explained anywhere on their website when we booked. We had to leave in the middle of checking in to go get cash and come back and then wait while someone else was being checked in. The lady at the desk didn't smile once and it wasn't a very warm welcome at all.
We arrived a bit early so they let us go to our room to leave our luggage (with the understanding that it wouldn't be clean yet). We left our luggage and came back many hours later to find the apartment only semi-clean (from how we had seen it in its previous state). The floors hadn't been swept, objects had just been removed like trash, etc (there was still a pair of socks from the previous renters).The bathroom smelled horrible. While the sheets smelled clean, there was a big yellow stain on the duvet cover (on the underside so hopefully we wouldn't see it?). Also the towels weren't very clean. We went to complain at the front desk and they said they could give us new sheets and towels etc. but that they couldn't have anyone come properly clean it until the next day and that WE had to pass by the front desk to remind them the next morning. No thanks! Not very professional if you ask me. For the price we were paying for our private room, we expected to be treated as if it was a hotel and not a hostel (seeing as the apartments are down the street from the actual hostel). I guess we will think twice next time.
For us, we were on the 4th floor, the noisy street wasn't a big problem. It just added to the ambiance of being in a vibrant and busy city.
- Official Description (provided by the hotel):
- Right where you want to be!Best location, cool and famous Hostel in Europe!!! Be Hostels Mar is the perfect Hostel for you right in the city centre!!! Well located and close to the most important spots. Five minutes from les Rambles, the Port and the Olympic Park. We have many years experience welcoming travelers from all around the world, so we understand what you want!Find in Be Mar Hostel:- Free breakfast- Free Internet and WIFI access to keep connected with the world- Free fully equipped kitchen. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, HostelWorld, HostelBookers, BookingOdigeoWL and TripOnline SA so you can book your Be Mar Hostel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Be Mar Hotel Barcelona
- Be Mar Hostel Barcelona, Catalonia