My husband and I have just returned from a 4 night stay in this hotel. On arrival, before we were even told what room we had been allocated, we were instantly offered to upgrade to a balcony room at a charge of 16.60 euros per night! We then asked what room we had been allocated and we were advised it was a room without a balcony, so they had a balcony room available but were not willing to give it to us without paying! We were also advised that we had to pay a City Tax of 1.10 euro per person per night (not advised of this at time of booking). When we arrived in our room, there was only one chair for sitting on so we asked if we could have another chair; unfortunately we never received one as we were advised that the member of staff would need to speak to her manager to authorise! We absolutely loved Barcelona but very disappointed in this hotel. Yes it is clean and the staff are very polite and friendly; however the management of the hotel leaves a lot to be desired! The breakfast restaurant is medium size and is self service buffet style. We were not advised at check-in that if you require a hot breakfast, you need to ask a member of staff for this. Personally I wouldnt bother as I ordered scrambled egg which was not nice as it had been microwaved to a rubbery substance. On the 2nd morning of our stay, a large group of American students landed into the restaurant (approx 30 - aged 18-21). This was very badly managed as everyone was trying to help themselves at the buffet all at the same time! Instead of maybe sending up a table at a time, it was just chaotic - food being spilled, drinks beiing spilled, people bumping into each other. The other criticsm is that the tea and coffee urns are always cold; therefore you never get a hot cup of either.
Unfortuantely for us, we were on the same floor as a lot of these students and on our last night they decided to party and we were kept awake until after 2am in the morning. We were subjected to doors constantly banging, loud voices in the corridor. I complained twice to reception staff, firstly at 11pm and then at 12; but nothing changed and the noise continued to after 2am. They had no consideration whatsoever for the other guests; particularly on our floor. We had an early rise at 6.30 as we were travelling back home. When I mentioned the situation to the reception staff the next morning, she was unaware that this had happened as it had not been logged anywhere! I informed her that this had certainly spoiled our last night in Barcelona and that we were very disappointed in the way it had all be dealt with - or should I say not dealt with!
Barcelone is a beautiful city and well worth visiting; however due to bad managment we would not recommend staying at this hotel.
- Also Known As:
- Hcc Regente Barcelona
- Hcc Regente Hotel
- Hotel HCC Regente Barcelona, Catalonia
- Official Description (provided by the hotel):
- The hotel occupies a modernist building constructed in 1913 and given the name "Casa Evarist Juncosa". The building retains its original façade and modernist elements, which include the colourful glass and the wrought iron work. Hotel HCC Regente is located on one of the main streets in the city centre, Rambla Catalunya, in Barcelona's historical, business and shopping area. ... more less
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