Everything about the hotel was wonderful except the fact that I was robbed, while I took a shower, by one of the maids. The service, spa facilities, room, food and of course the view where all excellent. I had nothing but glowing things to say about the hotel until the next to last night of my stay when I hopped in the shower and closed the door to the bathroom so that the maid could enter and fold down the covers of the bed and leave chocolates and water as they do each night. My husband went down to the business center to check his email and such. I left my backpack, with the wallet inside, by the bed. I heard the maid come in, then go out after a minute or so. I thought nothing of it, but when I got out the bed wasn't done nor were the refreshments left. I thought that it was really strange, but still wasn't completly alarmed until I noticed my backpack looked misplaced and things from my wallet scattered. I opened it and to my panick all of my cash($200) was taken!!! She didn't take my credit cards though but arranged them in a stack in one of the pockets. I know that my wallet was looted during my shower because just before that, I took my debit card and lisence out to give to my husband to put in his wallet for the night out and my wallet was in it's normal state. I had no hard proof other than my honest word and of course she denied it. I had to try and forget about it, but it will have forever tarnished the memory of my trip. I was traumatized that it happened in a five star hotel while I was in my room. The manager said that the maids are used to people leaving valuable things out and never steal, well she picked something that she could get away with that he himself said the cops probably wouldn't come up there for just $200. The amount wasn't the issue it could have been $2. It's the fact that it happened as it did. It's a great hotel but be very careful!!!!

The hotel was magical and beautiful in more ways than one could describe. The service was outstanding and the views breathtaking. We ventured to the Tibidabo Mtn for our honeymoon and didn't wish to leave because the grandeur service and comfort provided to us by the Hotel. The stainless steel indoor/outdoor infinity pool and spa was a design like no other. Every corner of the hotel was a breathtaking surprise! The hotel design was spectacular and perfectly done. Plan to stay for a minimum of 2 days to truly enjoy all the wonderful amenities. I look forward to returning soon. As a reminder to Americans, there is no need to tip at the restaurants in Spain, it is already included. Enjoy!

This was my 6th stay at the Hotel and I can agree with other reviews that the service is getting worse and worse.
First, even if it seems unbealivable, no one helped us with carrying our luggages to the room. Second, maiden came into the room while we were resting and the "not disturb" card was on the door. Thay awaked us from our "siesta". But what was more amazing is that they phoned us one minute later to ask us when would it be possible to clean our room (they've had 4 hours to do it since we were on the pool having lunch). For lunch, it took for ever for having a club sandwich, almost an hour. And finally, on our check out, no one say a simple "thanks" while paying the bill, they charged us breakfeast when it was suposeley included in the reservation and we had to wait for our taxi for almost 40 minutes.
It is a shame because the hotel is great, rooms are very nice and location is unique. But the service is really pathetic.

I'm frequently travelling to Barcelone and it was my 5th stay in La Florida. The rooms - independend from the cathegory you choose - are all wonderful, very tasteful decorated and mostly offering a spectacular view over the skyline of Barcelone. Fantastic bathrooms and nice amenities. BUT: the service was perfect two years ago, and actually lot of stuff has changed (including the director) and the result is a really unadecuate service for a 5-star hotel. Seems they have reduced also the number of stuff. Still no limousine service and the shuttle service consists about only one shuttle and an inaceptable time-schedule.

The worst experience was the breakfast. What this hotel offers for 30,-€ ! has definitely the level of a 1-star hostal. The restaurant is nice, but nothing special - food arrives cold on the table...

My check-out was unbelievable - no concierge, no bellboy - i had to bring all my baggage by myself to my car, avoiding another 30-minutes waiting time...