Its hard to know where to begin as there is so much to criticise about this hotel.
We chose this hotel to end our 5 day break to Barcelona. The location looked magical and it was. However, due to the isolated location it is essential that the venue has everything you need for a great escape from the city. This hotel doesnt even begin to provide you with the levels of service or accomodation it should. Its an utter disgrace.
It took us 2.5 hours to check in because they had to show us 6, thats right 6 rooms before we found one that was clean and didnt look as if a minor battle had taken place in the room. All the wooden floors were scratched, the bedding and seating were soiled and the walls looked like someone had taken an hammer to them randomly. I stress this wasnt just in one room but in 5 of the 6 rooms we were shown.
We ate at the hotel restaurant on the first night and it was frankly disgusting. Even the waitress (who was very sweet and helpful) seemed embarassed to serve the food. The wine was served into a chipped glass so that resulted in a 5th of the bottle being thrown away and when they bottle cost 40 euro to begin with that wasnt a great start. The bread was stale. The starters were no more than large pinchos but over £20 each. The mains were atrocious. I had a well cooked turbot that was supposed to come with a lime and coriander sauce. It was just a tasteless green sea of nothingness. My partner had the pork which was served on stale bread that was so hard it nearly broke her teeth.... and it was rare to the point of being uncooked. It was inedible and we explained as such to the waitress who did nothing about it but apologise.
The 2nd evening we thought we would have another try at the pool bar/restaurant. It was like eating food inside a refrigerator. We asked them to turn down the aircon and it never happened. A man with step ladders arrived mid meal and started banging something on the ceiling in the middle of the restaurant but the temperature never altered. It took 3 attempts for the chef to actually cook a burger... thats right, a burger. When I asked for a bottle of wine from the wine list I was told it was only served between 1-3pm????? I demanded a bottle and suddenly it arrived????????????
On the final day we checked out early, booked another hotel in Barca and went and had a fabulous last day. Sadly it was like a breath of fresh air to escape from the place!
With upgraded rooms, better service, new catering staff this wonderfully located hotel could be fabulous. Until that happens, avoid at all costs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to apologize for not being able to meet your expectations on your recent visit to Barcelona.
We would like to assure you that the satisfaction of our customers is our priority and that the inconveniences are the result of a chain of unfortunate circumstances and do not reflect our standard. The F&B department is working hard in order to offer the best experience in the city. We have the best views and we have to make the difference. We will take the time to investigate and take the proper actions in order to prevent similar situations to happen again.
I hope we will have the opportunity to welcome you back and have the chance to restore your confidence in us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.