I only had the 'pleasure' of staying here as my flight was cancelled. After queuing for 90 minutes at the Barcelona Airport hotel, we were taken here by American Airline's and just left at the door with no further assistance. Check in was simple although no credit cards were asked for so when I tried to get some water at the bar I couldn't, and had to walk all the way back to my room again. The hotel looks modern inside but it far from it, scratch the surface and its very old, tired and grubby - the white walls in between the reception desk and the front doors are black with dirt so this should have been the sign of things to come. My room was on the second floor (222) and looked pleasant at first although the drains or toilet smell terrible. Similar to other reviews, the room was at a temperature so hot it was hard to breathe. The air con vent is in the entrance way, so the entrance is cool but the room is HOT. I tried to get a bottle of water from the mini bar but that wasn't working and everything inside was also hot. The rooms are kind of clean, just old and need some serious maintenance. The laminated wood wardrobes and units are all chipboard underneath and there's obviously been some water damage at some point as its all coming away and the rotten wood underneath is exposed. The window can be opened fully but there is still no breeze and the noise from the busy road means you can't hear anything else. The bathroom was clean but grubby, the toilet, sink and bath looked clean but the floor and wall tiles are grubby and it looks like someone may have just been doing some work in there (albeit very badly). I went for dinner (which American Airlines had paid for) but the selection was disgusting. Nothing was labelled, the green beans were no longer green (all the food seemed to have been there a while), and it looked pretty terrible. I'm used to eating in all kinds of places, but I refused to eat this so left the restaurant or school dinner cafeteria. I asked at reception if I could have another room as mine was far too hot so they gave me a key to another 335 (I think), the room looked much better but it has obviously had just been painted as the paint fumes were unbearable and the laminate floor hadn't been fitted yet or had been fitted badly as there were gaps and it was sliding along the floor as you walked in. I refused the new room and decided to stay as I was leaving for the airport at 4am anyway. When asked at check out how my experience was, the receptionist just looked embarrassed. The best part of my stay was the shuttle - the driver was friendly, helpful and he was also taking me away from this terrible hotel. Avoid at all costs - sleeping in the airport would have been more pleasurable as at least its clean with edible food available. When i asked about an address to complain too - they told me to write it on Trip advisor... I'm not sure if they are stupid or brave?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are so sorry to hear your feedback and we would like to apologize since the service you received was below the standards you expected.
We understand that it is neither easy nor nice to have a flight cancelled and being “forced” to spend a night at a Hotel; we are really concerned about your experience since it is not usual at all for us to receive such a negative feedback from a guest in which nothing is at his/her convenience.
We definitely take into account each one of your comments and will keep on working daily in order to offer a great service to all our guests, just the service we strive for because our main goal is your comfort and satisfaction.
Guest Experience Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.