I have stayed here for a week recently, and the hotel was very disappointing. I have booked via my company a double/ twin room, but I didn't get it, however I doublechecked it with the reception and they said that this is a room what I booked (by the way, the smallest EVER, and I have stayed in many hotels in Europe so I can compare). Later on it turned out that the price they communicated didn't include a kind of tax, 10%, and that I should pay an extra supplementary amount because my partner stayed there the last night before we travelled to another city in Spain for vacation. One day one receptionist said that I don't have to pay, another day another one said that I have to pay around 25 EUR, then lastly they said that it's 12 EUR or something like this. We requested another room for the last night because we prefer 2 separate beds pushed next to each other, and we agreed that we pack everything together and go for sightseeing, and for the time we arrive they will move the bags and other stuffs to the new room. Guess what happened when we arrived back in the evening after the whole day in the city: nothing, they left everything in the original room, for some ridiculous reasons, sorry to say that, but it was a lack of attention. Because we agreed in this with the morning recepcionists, and they confirmed it, so I am not interested in any excuses... Of course the new room was already occupied by other guests, but luckily there was one free room with twin beds, but the hotel was fully booked recently so it was really just question of luck that there was one free room that evening. Of course nobody helped us with moving the luggages to the new room, but it was not surprising because nobody helped me when I arrived alone in the beginning of the week with 2 big luggages... The breakfast is one of the worst I have ever tasted, scrambled egg is disgusting, and the taste is generally the same in case of every food. Only one positive thing, the spanish corner, the food there was good and unique. By the way the last morning we were only 2 of us in one of the 3 separated eating area (they are separated with some walls), plus 2 couples at the next table, they were asked by the waitress 3 times if they would like to get coffee or tea, but we didn't deserve this kindness during the whole breakfast. I warned the lady about it and she was just smiling and seemed totally diffuse. There is a very annoying special smell in the whole hotel, it must be a parfum they use everywhere, so disgusting.
Overall, very disappointing, except the bartenders, they were kind and fast all the time, but is this enough to be a good hotel? I don't think so. Service level: zero.
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- Also Known As:
- Melia Barcelona Hotel Barcelona
- Sol Melia Barcelona
- Barcelona Sol Melia
- Melia Barcelona Sarria Catalonia