Our whole experience we were looked down upon much like homeless people. Started in the parking garage where after we passed the 10 minute inspection, we were literally escorted to a designated parking space. At checkin, we ended up needing a rollaway bed which cost almost as much as an additional room! Room wasn't ready at 4pm, gave us a "cocktail" while we waited which took 5 minutes to get service then asked for our free cocktail card which had been given to them by our desk clerk. In a huff the server went to find our card, came back 6 minutes later and informed us no cocktail, just beer (4oz) or cava. Wanting to get on with our first day in Barcelona, we really didn't want to be sitting for 15 minutes for a 4 oz free beer, had we known.
Off to get something to eat (off-property, thank you), we returned to find our room ready but was asked if we wanted the rollaway bed made up, really? Got to our room where we had to wait almost 10 minutes for somebody to bring our luggage. Again, wanted to just get on with exploring the city, not sit in a hotel room. Room was clean enough, view was horrible - a 2nd floor rooftop. Bathroom was updated but the door was etched glass, kind of like a shower door. Not very private and didn't close all the way. Overall, not very inviting atmosphere, staff was adequate but not very engaging or helpful. Having traveled to Starwood properties very often, I was discouraged this one did not make the guest a priority. At $300 for the night, this was the biggest disappointment of our 8 day trip to Spain.