I normally give great reviews and I am a very easy going traveller too, but after going to this hotel I was quite disgusted. I bought a voucher on Living Social and was told that this place was awesome! It wasnt THAT cheap to be honest and I thought that the room would have been a lot better than it was! Although the credit to the front desk staff, they were extremely kind and helpful. We didnt complain as we were travelling around europe and we just couldnt be bothered. The breakfast was average, although it was included in the price. The bar was great, free wifi was great (Although slow), the location was incredible.
The bathroom as we entered it for the first time had bugs crawling out of the corner of the shower unit, the shower unit didnt have a handle either and was filled with limescale. We then asked for an iron and they brought us up an ironing board that had stains all over it and an iron that has seen better days!
I guess looking at other reviews it looks like I could have just had a bad room, or maybe its because we got this "deal" on living social that we were given the short straw and they gave us the worst room in the hotel. Either way, I doubt I would stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 6, 2012
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first and foremost I would like to thank you for your stay in the Hotel Alexandra.
I´m so sorry, for me it´s a surprise your review.. like you say, nobody write nothing like you about the rooms...it´s absolutely unusual and, of course, it´s not for the way you booked the hotel. we haven´t bad rooms.. I´m so sorry too for our iron, Sometimes we want to provide service quickly and we gave you a old iron.. not happen again..
At least our staff, our, location, our bar and our wifi was great..
I hope to have the pleasure of hosting you again in the next future... give us a chance to exceed your expectations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.