Well, guys, I really do not understand why all of reviewers here are so happy with this hotel. I booked it purely due to very positive comments here, but now I wouldn’t say it is so pretty place. To be clear – the hotel & services aren’t bad, even more, they are quite good – but nothing more than that. So let’s say – just a bit above an average 3+ or 4 star hotel and I would really doubt that this hotel is worth to be #17 (right now) in total of 300+ hotels rating…
Yes, location is good if you are like to be close to Sants Estacio or come in to hotel or get out from that very often through a day and use a metro for these trips. Marble bathrooms are looking nice too. What else good..? Nothing from my mind – see in details below.
Rooms – not that big and spacey (had a standard double), just Ok in size, although for 2 people I would like to get more space, especially considering that this hotel is a new building. Bedroom and bathroom are clean at 1st glance, but do not look deeper. Lack of toiletries (hair conditioner), lack of complementary water or drinks, no kettle in room with coffee / tea / choco, no chocolates on pillow with “good night and have a nice sleep”.. (ohh, Renaissance, why you aren’t here in Barsa..?).
Air-conditioning is very tricky one – I didn’t get it to work properly and actually had a feeling that it is just centrally switched off, although visually it made of lot of noise and even tried to push some air, but that wasn’t enough to change the temperature in room. So I succeed with opening a window for couple of minutes and thus getting a fresh air into the room (thanks to winter time).
Lobby is very small and restaurant is literally behind the lobby, joint by lobby bar. This actually means that on evenings this area is very crowded and smells like hell due to many of smokers and real lack of good ventilation.
We only had breakfasts (buffet) in the hotel and those I would rate as 3 on 5 levels scale. Only one choice of juice (orange), limited choice of cheese, limited choice of hot meals (forget about beans or grilled tomato), no any fish, limited choice of milk products – all these are not that critical, but really not up to good 4-star hotel in my opinion.
Staff is just Ok, I would say neutral – nothing especially good, but nothing bad too.
Finally, there is no wi-fi in rooms and there is no internal pool or at least Jacuzzi.
As a final word, I had a chance to be shortly in two more hotels in Barcelona – Fira Palace and Hotel Icaria. I found Fira Palace very cozy and much more attractive for relaxed stay / tourist type visit. As for Hotel Icaria, positioned as business type of hotel, it is modern, but not particularly convenient and also feels like have some lack of good management. Probably next time visiting Barsa on personal I will go for Fira Palace, which was just a couple of euros more expensive.