The hotel itself is quite nice. The rooms are clean and functional, and the pool is relaxing despite reservations about its size by other users. Value-wise, it's fairly reasonable and in a great location that doesn't feel overly suffocating like you would staying around Placa Catalunya or Las Ramblas.
What I took issue with however was the rudeness of the hotel staff when a booking query was flagged with them. They had charged us in GBP when we arrived, against our wishes, which led to us paying more for the hotel than we had agreed and also incurred a booking free from our card provider.
When when we contested it we were given countless half-baked explanations and even insulted by the manager, despite her admission that they had charged us in Euros. First we were told it was because we were English - despite them putting down our nationality as Irish(!) - and then claimed that we wanted to be charged in GBP...on a pre-paid Euro-only card.
Having spoken to our card provider, they confirmed that the hotel had decided to charge us in GBP. When we asked the manager for some confirmation that we never requested to be charged in GBP, she gave us a note that wasn't even worth the plain paper it was written on and signed it 'The Front Desk'.
It soured what would have otherwise been a pleasant stay and has deterred me from ever booking with them again.
- Official Description (provided by the hotel):
- Catalonia Sagrada Familia (formerly known as Catalonia Aragon) is situated on one of the most important streets in Barcelona, Calle Aragon, only a few metres from La Sagrada Familia. This hotel with swimming pool and free Wi-Fi is perfect for those who want to move around this vibrant Mediterranean city with ease and enjoy all it has to offer in tourism, gastronomy and culture. The hotel also offers a fitness room with free access to all customers. ... more less
- Reservation Options:
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- Also Known As:
- Catalonia Aragon Barcelona
- Catalonia Aragon Hotel
- Hotel Catalonia Sagrada Familia Barcelona