Hotel was fine, in a good location and reception staff friendly. Room was clean and bathroom very nice. however we arrived at barcelona airport to check in some 2 1/4 hours before the flight and we were then told that Vuelling had decided to put on a smaller plane which was full, and that we did not have seats and were on a waiting list! I was so shocked and upset as I had bought a ticket like everyone else. It is my understanding that if this happens the airline should ask for volunteers - this did not happen! The lady at the desk was rude and abrupt and did not give us any information about our options at all just shrugged her shoulders. I asked to see a manager and was told there were none available and to go to the gate and wait.
As we had a wedding to attend and I was extremely upset and stressed. We went to the ticket desk and also the attitude was "why are you here? -go and wait at the gate! No help, no solutions, no sympathy.
Finally at the gate after everyone had boarded e were called and managed to get on which surprised us but there were four or five other people also waiting. If we had not got to the airport so early we we would not have been 1st on the waiting list and would have been left stranded.
I have flown with many airlines and was concerned about bad reviews about vuelling but decided to give them a try. Never again!!!!
- Official Description (provided by the hotel):
- Acta Splendid Hotel is a three star hotel in Barcelona ideal for a few days visiting the city, is located in the Eixample district, allowing you to walk to the center in a few minutes. It has 40 rooms that feature soft and modern decor. ... more less
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- Also Known As:
- Acta Splendid Barcelona
- Hotel Acta Splendid Barcelona, Catalonia