I purchased this tour online prior to going on my trip. First problem was finding the office. It is not on Gran Via but around the corner on Calle Bruc. Very confusing when you don't speak the language. Upon arrival I was told my tour had been transferred to Julia Tours so I had to wait until the bus from that company came to the Pullmantur office to pick me up along with one other couple. This tour was described as a bus tour but in the 3+ hours we probably spent only 45 minutes total on the bus. Too much time spent getting on and off the bus with a lot of walking and many on the tour were not anticipating that. Also the tour description never mentioned that 45 minutes would be spent at the aerial tram. I don't like heights so I had to wait the 45 minutes on a bench until the other members of the tour returned. The tour guide spoke broken english and was hard to understand and his historical facts were wrong many times. (claimed the Spanish civil war took place in 1956). At the end of the half day time we discovered that the people who were on the bus originally actually had a full day tour so the tour guide had to call the bus to come pick me and the other couple up to return to the office. There was a traffic jam in the drop off area so the guide told us to get off the bus and walk back to the office! We told him we didn't know where it was (he said 5 minute walk) so we insisted he walk us there. After 15 minutes we arrived at the Julia Tours office! This was not where we were picked up and we didn't know how to get back to the Pullmantur office. The guide pointed us in a direction and said it was about 10 minutes. Thank goodness I had a city map with me. It took us almost 30 minutes of fast walking to get back to Gran Via and then locate Passig de Gracias where both our hotels were located. Very poor way to take care of customers. The red double decker city tour buses are much more tourist friendly and half the price of the Pullmantur or Julia Tours. I was able to see and understand a lot more about the city on those buses with their hop on / hop off flexibility.
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