After reading all of the positive reviews, I sent them an email to confirm the "Long term" stay offer they had was refundable. When they assured me it was, I booked (or thought I booked) a room for 4/26/13 - 4/30/13. A few months later we couldn't find the confirmation, so I sent another email (to the address that had answered my Long Term stay question) asking for them to send us a confirmation. The response back was that they had no reservation under my name or my husband's name. They had no vacancy so we found, booked, and received a confirmation at a different hotel.
Fast forward to this past Friday when I received an email from them saying they were looking forward to meeting us in a week. Completely confused, and in a rush (a lot of hotel costs were refundable UP to a week before) we called the hotel. This time, the front desk saw there was a reservation and told my husband that if we wanted to cancel (since we already have another hotel booked) we would have to call Saturday. When my husband called Saturday, they told us they didn't see a reservation for us.
I sent an email to every address I could find to ensure they had no reservation under either of our names. I made sure that I listed the dates, and the names, that we want any reservation that exists (apparently it does to some, and doesn't to others) to be cancelled without penalties.
Luckily, they did respond in writing saying we wouldn't incur any penalties, and the reservation (which they didn't see a few weeks ago or Saturday morning) is, in deed, cancelled. I just need to make sure I keep it in case someone labels us as a no show and charges us.
- Official Description (provided by the hotel):
- The 4 Star Superior Hotel Espana is located in the heart of Barcelona's historic centre, adjacent to La Rambla, the Gran Teatre del Liceu and the Gothic Quarter. Opened in 1859, it was later renovated by the celebrated modernist architect Lluis Domenech i Montaner. The hotel has always been considered a little gem of Barcelona modernism. Completely renovated in 2010, it combines modern interior design with the classicism of a nineteenth century building. The hotel's restaurant service is under the management of the chef Martin Berasategui. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Agoda, Cheap Tickets, TripOnline SA, Splendia, Despegar.com, Priceline and Jetsetter so you can book your Hotel Espana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Espana Barcelona, Catalonia