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“Average Hotel - Needs Improvement” 3 of 5 stars
Review of Hotel Derby

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Hotel Derby
4.0 of 5 Hotel   |   Loreto 21, 08029 Barcelona, Spain   |  
Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #276 of 517 Hotels in Barcelona
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Average Hotel - Needs Improvement”
3 of 5 stars Reviewed July 24, 2013

Just come back from staying here for 5 nights with my wife and the experience was to be fair average. The hotel is located around 5/7 minute cab ride to the main area "Les Ramblas" which will cost you around 6/8 euros one way.

The rooms are of a decent size with basic bathroom amenities, they are however dated in appearance but to the cleaning staffs credit are of a decent standard.

Upon arrival, there was no one to assist us with our luggage into the reception then to our room. For a 4 star hotel, i thought this would have been the normal.
Furthermore our first night we were disturbed with a staff member bringing us a ironed shirt that she thought was ours, we notified her that it was not however they still tried to charge for this upon check out. To their credit, once we informed them of the case, they removed that charge.

Also on the last night our electricity went and when i called the reception I was asked whether the card was in, bit strange to be asking someone who has been staying here for the past 4 nights i thought. It took around 10 mins to resolve but no explanation or apology.

Each time you entered, left the hotel a general smile or acknowledgement I thought at a 4 star hotel would the norm, but not here.

All in all it’s like a Travelodge but a tad better. If you get a cracking deal like we did then i would stay here as the location is good.

Any questions - feel free to give me a shout.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Hotel Derby, responded to this review, August 20, 2013
Dear Guest,
I am very sorry to read that your experience with us was not as pleasant as you expected.
I’m very surprised about your comments because, we receive congratulations from quite all our gest for our kindy and friendly service..
Since it is really important for us to get the feedback from our guests, I would like to thank you for your comments, even though, such it is in your case, this feedback may not be as positive as I would hope for.
I remain at your entire disposal and if you have to visit Barcelona in the future, please be so kind to contact me in order to offer you a very special treatment.
Sincerely,
Javier Moreno

Front Desk manager
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Bangalore, India
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 7, 2013

I stayed in this hotel during April 2013 for 3 nights. Rooms are good (Not too small or big). Breakfast was kind of OK (Nothing great to talk about). The metro station is 15 minute walk from hotel (So if you are arriving with luggage, better take a taxi). there is a very good coffee place next door serving great Italian coffee with reasonable price. Staff was helpful. if you want to look around the city, the bus connectivity is good. Key street in Barcelona - Diagonal is just a mile away.I paid EUR 81 /night and it was worth the money.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Hotel Derby, responded to this review, July 12, 2013
Dear Hotel Guest,

Thank you for your very informative and excellent comments. We are lucky to be located in a zone where we have access to all of the major public transportation system Barcelona has to offer and that can take you or any one of our guests to basically every part of this historic city. We hope that we were able to help create a positive memorable experience.

We await to serve you once again when you come back to Barcelona.

Montse García
Front Desk
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Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2013

This hotel was perfect for our visit to the moto GP . Rooms where great for people involved with outside activity. First night there was a bit of noise till about midnight from outside cafe's across the street. The next 3 nights there wasn't a problem , maybe it was that we had figured out how to close the outside screens, they were just a bit tricky if you had never seen them before. It looks like every apartment in Barcelona has them. The hotel is 10 to 15 minutes walk to estacio Barcelona Sants . There where lots of reasonably priced eateries nearby , we had breakfast around the corner at ( snack bar ) Torre del oro " see seperate review ". The beds were great , my friend said he hadn't been sleeping properly of late , he was asleep and snoring as soon as his head hit the pillow. Bathrooms were very clean and roomy . There never seemed like a wait for the lifts or we were lucky every day. Will definitely be back. Never walked to centre so couldn't tell you how long it was.

Room Tip: Sorry can not give any tips on this as we asked for a twin when we booked and got one.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Hotel Derby, responded to this review, June 29, 2013
Dear Guest,

Thank you very much for sharing your experience at Hotel Derby. Your feedback is just so important for us. It is the best way to improve our services and make your stay with us a wonderful experience.

Looking forward to welcome you back soon, please do not hesitate to contact us direct in order to organise all the details.

Kind regards,

Montse García
Front Desk
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almosr
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 22, 2013

We spent 3 nights there, and the outstanding feature was the staff. Always friendly and helpful. And the breakfast was €10pp including bacon, eggs sausages....Very good.
As for the room, it was clean, but very ordinary and a bit dowdy, but did have all the requirements of life!
The parking charge was criminal, especially when you see that it is almost empty. Avoid if possible.
Location was not great, necessitating taxis almost all the time to get anywhere, which got pretty expensive.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Hotel Derby, responded to this review, May 23, 2013
Dear Hotel Guest,

Thank you for your very informative and excellent comments. We are lucky to be located in a zone where we have access to all of the major public transportation system Barcelona has to offer and that can take you or any one of our guests to basically every part of this historic city. We hope that we were able to help create a positive memorable experience after your trip.

In regards to the parking´s price we note your comment and we pas it to our hotel manager

We await to serve you once again when you embark on another adventure to the enchanting city of Barcelona.


b regards
Javier Moreno
Front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiryat Ata
1 review
5 of 5 stars Reviewed May 12, 2013

My name is Mrs. I. Winberg. My husband and me use to visit Barcelona few times a year. For the last year, we spent in this excellent hotel about 30 nights. The hotel is located very good, and is very clean and nice . In every visit we (and entire guests) enjoy an excellent service by hotel's stuff, especially by Ms. Montse who's service is always professional, welcoming and kind.
We highly recommend this hotel, and also forwarded our recommendation to Israel-Barcelona Tourist Cooperators.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Hotel Derby, responded to this review, May 23, 2013
Thank you Mrs. Winberg to choose again the Derby Hotel.

It is a pleasure to make your stay in Barcelona very confortable and we are very glad you to come again to our hotel.

I'd like to thank you to spend your time to share your opinion and comments and as you and as you yourself have experienced, we always do our best to make your experience at the hotel Derby and Barcelona as pleasant as possible.

Thank you again and we hope to see you soon.

Warm regards,

Montse García
Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Derby

Address: Loreto 21, 08029 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Best Value Hotel in Barcelona
#126 Business Hotel in Barcelona
#157 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Derby 4*
Number of rooms: 116
Official Description (provided by the hotel):
A four-star hotel located next to Barcelona's Diagonal commercial and business area and just 10 minutes away from the Sants AVE station.Because of the peace and tranquillity of its location, its connection with the rest of the city and the internal distribution of its guest rooms, Hotel Derby is one of the best options for accommodation in Barcelona, whether you are travelling for business or pleasure.Located on an almost completely pedestrian street, Hotel Derby has 115 guest rooms, 3 function rooms and the Epsom Restaurant for groups.Services115 guest rooms: 17 single rooms, 92 double rooms and 6 junior suite roomsEpsom Scotch BarEpsom Restaurant for groupsThe Times coffee shopBreakfast buffet24-hour room service and mini-barBusiness centreWi-Fi in all areasFunction rooms and spaces for eventsLaundry and ironing serviceSmall dogs allowed ... more   less 
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Also Known As:
Derby Hotel Barcelona
Hotel Derby Barcelona, Catalonia

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