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“A gem by the sea” 4 of 5 stars
Review of Hotel Arts Barcelona

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Hotel Arts Barcelona
5.0 of 5 Hotel   |   Marina 19 - 21, 08005 Barcelona, Spain (Ciutadella / Vila Olimpica)   |  
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Ranked #42 of 514 Hotels in Barcelona
Certificate of Excellence 2014
GreenLeadersBronze level
Kirkland, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“A gem by the sea”
4 of 5 stars Reviewed July 31, 2013

Our family stayed here for 4 nights in July. The location is great although somewhat outside of the city center (subway is very close and easy to utilize), the staff was fantastic, and the concierges directed us to fabulous restaurants. The only drawbacks were limited seating at the pool and the hotel is slightly dated (older carpets and stained upholstery.) Rooms and bathrooms are quite large and the views of the water are fantastic. Would definitely stay here again.

Room Tip: Ask for a room on a higher floor as the views are fantastic
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (596)
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English first
Deva, Romania
1 review
5 of 5 stars Reviewed July 29, 2013

Great staff, great hotel,5 star from us ! Definitely we would like to come back in this hotel! Wonderful views( we was facing the olimpic port at floor 29) .taxi station just in front of the hotel.Rooms are large,clean, with very large windows (wich allow you to enjoy the beautiful Barcelona) ,bathrooms are also large and verry clean,minibars are pretty expensive but its a 5 star hotel .Beautiful garden, where you can enjoy a glass of champagne ! Verry friendly staff!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 29, 2013

I love this hotel. It's become my favorite weekend excursion. I was there twice in 2 months and their staff remembered me. That made me feel pretty special.

Great location, right in the middle of Barceloneta beach. It's stone throw away from the beach, the food, the clubs, the parties. If you like to run you can do your 5-6k run along the beach in the morning (or bike, or segway, whichever you prefer. It's a really good run!)

Amazing pool staff! The pool is my favorite spot. You can just fall asleep there all day to recuperate from the previous night. The staff there is always cheerful and helpful. They are just a delightful bunch and they always make sure that you're hydrated by constantly handing you little bottles of water. There's also a garden next to the pool area if you fancy lying on grass instead of pool side.

The only thing I had to complain about is the size of their water... it's a hot city so it might be more environmentally friendly if they pass out slightly bigger bottle of water to guest. Oh and also the B&O sound system in the room doesn't work with my iPhone or macair... and the remote control weighs a ton. It could've been a weapon if it had to....... oh and the gym is slightly on the small side. But why run on a treadmill if you can run outdoor?

Room Tip: ask for higher floor facing mount montjuic when you book.The view is amazing!
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 28, 2013 via mobile

We stayed here for five nights to celebrate 25th anniversary, travelling w two adult children. Our check in was fantastic, and we felt like royalties upon arrival. Regretfully, things went downhill from then. Key problems (a) non-smoking room contained clear signs of smoke when we arrived, (b) the hotel made us sign off a paper, showing exact cost per night when we arrived - but raised the price by €50/night for the final two nights - announced on departure, blamed on expedia!, (c) pool area was simply too small, not built for hotel of this size. In conclusion, many things were great, but for a luxury hotel, charging luxury prices, it was not good enough.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelArts, Gerente at Hotel Arts Barcelona, responded to this review, July 31, 2013
Dear Hawkeyex,

Thank you for taking your time to send us your opinion, it really helps us to evaluate the experience of our guests and to constantly improve ourselves.

I am concerned about the issues you have reported and I can understand your disappointment about these shortcomings. Please accept my apologies. I would appreciate to discuss your visit in more detail in order to review and improve our offer. If you would be so kind to leave your contact details at hotel.arts[at]ritzcarlton.com or calling +34 93 221 1000 it will be my pleasure to return your call or message personally.

I look forward to your call or e-mail and hope to have the chance to welcome you back one day in order to give you the excellent experience you expected.

Yours sincerely,

Brunella Zinato
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
133 reviews 133 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 27, 2013

Wonderful views, especially facing the port - provides views of both the sea and the city. Club lounge offers very personalized service with something to eat from breakfast in the morning through dessert at night. Despite the mess often left behind in the aftermath of the children, all were always very happy to see them and welcomed them by name at all times, often asking them for hugs and about their day. By the pool, one of their floaties ripped, the staff was happy to run down the street and buy a replacement. Very friendly personnel both to adults and especially to children.

Room Tip: Port View is best
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emerald Isle, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2013

Wonderful hotel, delightful staff. A must visit. Enjoy a drink at the pool and lounge in a hammock that comfortably fits two while overlooking the Med. Ask any of the staff in the lobby for a restaurant recommendation. They'll direct you away from expensive tourist traps nearby and into local districts in Barcelona. Highly recommend brunch - go hungry.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver,WA
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 27, 2013

I stayed here for 6 nights in July 2013. First the good: Outstanding (multilingual) service from all hotel staff. Gorgeous room (especially the large, walk-in shower). Fantastic blackout curtains. Quiet location on the beach, but easy access to other parts of Barcelona via the nearby Metro station. Excellent bed (with nearby lighting controls). Nice map of nearby recommended restaurants.

Now the disappointing: Otherwise great view was marred by latticework beams on the external part of the hotel. Despite being on the 28th floor, I could still hear sirens and honking horns from street-level (although internally, the hotel is very quiet). Charging 4 euros for in-house coffee pods. Noisy air conditioning, which was not fixed even after 2 requests; I resorted to turning it off at night, so I could sleep. Several times during my stay, especially 10-12AM, there were long lines at checkout. Reading lights by the bedside were too dim. The bed had a very heavy duvet, more suitable for Alaska than the Mediterranean in summer (housekeeping did switch me to a much more comfortable and lighter-weight blanket, on request). Hotel is not clear which items stocked in the room are free (basically, only water) and which would be charged at checkout. No "Thank You for your Business" upon checkout, despite a bill for two rooms of more than $4,900. Finally, the in-house restaurants are outrageously overpriced.

Bottom line: Despite the terrific room, at these prices, there should be no errors, and there were plenty of little things that disappointed me. I would have to think twice about staying here again. I cannot give this hotel an "excellent" rating. For far less money, I felt my stays in Valencia and Madrid at Westin hotels provided at least as comfortable a room, with no problems or issues whatsoever. So I must admit to being disappointed at the level of quality at Hotel Arts that one usually associates with Ritz-Carlton.

Room Tip: Higher rooms are preferred; ask if your room has its view blocked by one of the external latticework...
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelArts, Gerente at Hotel Arts Barcelona, responded to this review, July 31, 2013
Dear gswVancouver_WA,

Thank you for taking your time to send us your opinion.

I am sorry that your overall experience did not match your expectations and I ask you to accept my apologies. You are right in saying there should be no errors in your stay, and this is why I would appreciate to have the chance to talk about your visit in more detail in order to review and improve our offer. If you would be so kind to leave your contact details at hotel.arts[at]ritzcarlton.com or calling +34 93 221 1000 it will be my pleasure to return your call or message personally.

I look forward to your call or e-mail and hope to have the chance to welcome you back one day in order to give you the excellent experience you expected.

Yours sincerely,

Brunella Zinato
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Arts Barcelona

Address: Marina 19 - 21, 08005 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Barcelona
#13 Green Hotel in Barcelona
#14 Business Hotel in Barcelona
#19 Family Hotel in Barcelona
#27 Romantic Hotel in Barcelona
#35 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Arts Barcelona 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
Arts Hotel Barcelona
Arts Barcelona Hotel
Best Hotel Barcelona
Hotel Arts Barcelona Catalonia

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