I booked through a referred travel company "Winged Boots" (made everything very easy for us excellent company to deal with) who are in partnership with the W group world wide and I was asked if I wanted to take the VIP package (early check, late check, out, room upgrade all subject to availability and $100 towards spa treatments) so decided to take it thinking we may get some of it.
Arrived at the W Barcelona and were immediately greeted by very friendly front of house reception who informed us that we had been upgraded to a corner suite from a mega room (good start I thought). It was 11am and check in is not normally until 3pm so we went to the very cool pool area and were greeted by another friendly face (Sarah from Sweden) ordered some food (delicious) and then went to lay on a bed. 30 mins later Cesar Garcia introduced himself apologised that our room was not ready yet (no need it was 12.30pm) and 5 mins later a fruit platter turned up! By 1.30pm the room was ready (amazing panoramic views of the beach, city and Mediterranean) and it was immaculate. Throughout the next 4 days I can only comment that the service received and attitude shown to us by all at the W was fantastic (Bravo restaurant well worth a visit), we have stayed in many 5 star hotels / resorts but not all have shown 5 star service, the W in my view exceeded this! The staff are so friendly / helpful and their attention to detail regarding their guests is to be applauded! We very rarely visit the same place twice but will be back at the W next year in a heartbeat as the service will not be bettered anywhere else. The W is a very cool hotel with a perfect ambience and would recommend it anyone we know! PS: check out corner suite wicked room! Mickey and Dawn - London