To Be honest, where do I start.......
I am a regular traveller for both work and pleasure, I travel all over the world including third world countries and BY FAR the experince my family received during our 7 days stay with Barcelona next door was the worst i have ever had.
Note to trip advisor, your rating counter should include an option "would rather stick pins in my eyes!" before the "terrible" option as I feel that even "Terrible" was too good description for them.
I was fooled into booking the holiday through them by their amazing pictures on their websites which looked amazing.
It Alll started when we requested an early check in for 11am as our flight arrived 9.30am into Barcelona, they confirmed this was ok and that we would be met at the apartment by somebody with the keys.
We arrived on time but to our surprise no one was there.
Bare in mind I had 2 children (3 years old and 3 months old) with me, my wife, a double buggy, 3 large suitecases and to hold bags.
We had to wait on the streets for over an hour for somebody to arrive.
We were supplied with an emergency number to call which we did but went through to some woman who was actually at the barcelona grand prix so she couldnt hear us and we didnt get anywere..... so much for the emergency number!
finally we were met with the keys.
checked into sky loft terrace 2 and they demanded balance of payment in cash which had never been mentioned before.
I refused and said i would pay on card.
apartment was filthy, smelt of urine and to top it all off was infested with bugs / termites of some sort.
when we complained to the useless woman on the Emergency number she first of all accused us of bringing them in with us on flowers or plants! we argued all day and refused to stay their as we had 2 small children 3 year old and 3 month old. finally at 9pm they agreed to put us into another apartment, Fontanella which we had to get 2 seperate taxis to with all our luggage.
on arrival the front of the apartment block was under contrsuction still with dirty green netting over the front, plus the block was down some dark dirty back street which wasnt safe at all.
When walking into the hall way it looked like a scene out of Hostel and looked more like a Prostitute house. we finally arrived into the apartment about 10pm (bare in mind we had been up since 2am) on opening the door my 3 year old son nearly stepped onto a piece of wood which was left of the floor with an exposed nail pointing up which could have serioudly hurt him, when complaining to them they mearly said " please put the wood somewhere safe" and didnt even apologise.
again the apartment was run down, dirty and dark and dingy
the next morning I had 3 phone calls before i had even woken up from the demanding payment as they couldnt process my card details because their system was down, again demanded cash.
I refused and told them to keep trying they actually threatened to throw us out on the streets unless we paid cash. again i refused.
finally their system allowed the payment and he confirmed all was ok and he we wouldnt need to speak again, on check out the follwoing week to leave the keys in the apartment on departure.
we had 1 day not speaking to them which meant we could actually relax and enjoy Barcelona.
The day after again in the morning I received many phone calls from their office advising that we needed to move out this apartment immediatly and back to the old dirty one as fontanella was double booked, I refused as all the moving was extremely stressful and said that they hadnt advised this at first and told them to put new arrivals in our old apartment as we wasnt moving, they then threatened again to throw us out on the streets with police escort if needed!!!!!.
we actually had to baracade ourselves into our apartment with the fear that we would be thrown out. we couldnt go out in fear that if we returned all our luggage and belongings would be on the streets. we tried booking other hotels but becase of the grand prix that week this was near impossible.
we decided to book early flights home as the stress had made my wife and children ill.
I havent even gone into much detail on this review so much other stuff happened and was wrong with the apartment but there arent enough hours in the day to list.
trust me do not use this company, I am currently still battling with them on a refund, I have actually contacted my credit card company and requested a charge back as they are denying there was any problems. DO NOT STAY THERE!!!! Cliff.
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