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“Beautiful Hotel” 5 of 5 stars
Review of AC Hotel Palacio de Santa Ana by Marriott

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AC Hotel Palacio de Santa Ana by Marriott
5.0 of 5 Hotel   |   C/Santa Ana s/n | Arroyo de la Encomienda, 47195 Valladolid, Spain   |  
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Ranked #5 of 39 Hotels in Valladolid
Miami, FL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed October 12, 2012

This hotel is absolutely stunning. It is a great place to stay in Spain if you have business in Valladolid and the prices were very reasonable for our stay. The hotel looks like an old Spanish palace. The room was beautiful and came with a free mini bar, like most of the AC business hotels. The breakfast was also quite good with a nice assortment of pasteries and a selection of hot prepared to order meals. We would definitely recommend this hotel to travelers.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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181 reviews from our community

Traveler rating
    98
    53
    24
    4
    2
See reviews for
45
71
7
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Eastbourne
Top Contributor
61 reviews 61 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed October 7, 2012

We arrived on a Sat on Oct after booking a junior suite but were given a larger than average room with one easy chair and a desk chair. We went down for dinner and a wedding party was in-progress so the noise in the atruim dinning room made it impossible to talk and the service was extremety slow. On returning tothe room we were woken at 2am with noisy guests shouting in the corridor.
Clearly this hotel needs to learn how to handle large events that benefit ALL guests.
However I must say that once we did receive the food it was very good.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Annapolis, Maryland
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 20, 2012

We spent 2 nights in this hotel in late August. The service and helpfulness of the staff was superb. The hotel is built on the "footprint" of an old monastery but is very modern and comfortable. The courtyard lounge is a great place to hang out for drinks or snacks in the evening. A fantastic buffet breakfast (you could also order off the menu) was included in our rate. In advance we booked a room rate that included a visit to a winery in Cigales along with lunch in a restaurant just outside of Valladolid. The lunch was fine but the winery visit just blew us away. We didn't know that the winery tour was going to be a private one with just the two of us and the most informative and knowledgeable winery employee that we have met anywhere! Valladolid and the wine regions around the city are worth spending a day or two exploring.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 30, 2012

This hotel took every single effort to ensure we were happy...right down to changing a lock so we could have our own key to a conference room.

The service and helpfulness of the staff blew me away every day we asked for something small, medium, or major.

The hotel restaurant was quite delicious with a variety of options.

The lounge area was breathtaking - a great place to relax, eat, read, or even just sit on a couch and chat.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 3, 2012

Booked 2 nights in June on our way back to catch ferry at Santander, after reading reviews. Big mistake! Thought this was 5 star, couldn't possibley be. We had 3 different rooms in the first night as the air conditioning didn't work in the first two and the hotel were aware of it. Had told hotel prior to arrival my wife was disabled (lung cancer) but still given room with faulty air con. Complained to Marriott when got back to UK but they simple sent a report confirming the hotel had a problem with the air con - well I knew that!! Hotel is right on the very edge of Valladolid in a residential area with nothing around it. No bars, no restuarants within walking distance. The old town of Valladolid is miles away, certainly not walkable even for the fittest of people. Hotel claims to be on a river, which is true, but can only be accessed via a walkway from the restuarant area at certain times. There's nothing to see by the river anyway just dirty murky water. There are absolutely no outside facilities at the hotel - no table and chairs, no sun lounger area, no patio area, nowhere to sit outside and drink. You're a prisoner inside the hotel. If you don't like sitting in your room, tough, because there's not much else for you. There is a huge cloisters area which is the so-called bar. If you want a beer you have to wait until a waiter walks near to where you're sitting then he/she disappears into a room and reappears with the drink. There is no bar as such, just a mass of sofas and chairs dotted around the cloisters area. Lifeless and souless. If you go on your own you'll leave on your own, because there's little chance to engage in conversation with anyone.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Madrid, Spain
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 9, 2012

We spend 3 days for a wedding occuring in the hotel (the wedding was only one day :-)
Around 5 km from Valladolid city center, but a nice hotel in a residential area.
Looks like an old Monastery but really well renovated. With swimming pool and fitness. (poor) internet access in public area. Really nice food at the restaurant with really good value for money.
Free parking

The only negative aspect was the DJ of the wedding, I am afraid he almost destroyed the party not respecting at all the bride and groom requests...

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Porto, portugal
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 23, 2011

This is a 5 star hotel, where everything is just perfect.
Located on the bank of the river with big green area.
Big, spacious rooms.
Parking for free.
Internet wireless only in public areas.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Palacio de Santa Ana by Marriott

Address: C/Santa Ana s/n | Arroyo de la Encomienda, 47195 Valladolid, Spain
Location: Spain > Castile and Leon > Province of Valladolid > Valladolid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Valladolid
#4 Romantic Hotel in Valladolid
#5 Business Hotel in Valladolid
#6 Family Hotel in Valladolid
Price Range (Based on Average Rates): $
Hotel Class:5 star — AC Hotel Palacio de Santa Ana by Marriott 5*
Number of rooms: 102
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Also Known As:
Ac Hotels Valladolid
Ac Hotel Valladolid

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