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NH Palacio de la Merced: Traveler Reviews

4.0 of 5
Calle de la Merced 13, 09002 Burgos, Spain
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NH Palacio de la Merced
Ranked #4 of 53 hotels in Burgos
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189 reviews from our community

    Trip type
Traveler rating
    89
    72
    19
    6
    3
Date Rating
Dublin, Ireland
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
“Good hotel in a great location”
4 of 5 stars Reviewed January 28, 2013

As a solo traveller, I stayed here for one night on the way from San Sebastian to Madrid.Burgos is a wonderful small city that I most enjoyed.
Having booked through Tripadvisor, I had gotten a good rate that did not include breakfast. Reception staff facilitated an early check in for me circa 12pm and were helpful, but not particularly warm or welcoming.
The location is super - right across the river from the Cathedral and many other attractions.
The room was just fine and very comfortable. I did not have breakfast in the hotel, instead visiting a nearby cafe. I did have a drink in the bar on the night and the barman was excellent - engaging, chatting to customers and providing excellent service.
The building itself was originally an old monastery or some such and the restoration work has been brilliantly done.
I would recommend this hotel.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Nice for the price...”
4 of 5 stars Reviewed January 22, 2013

Staying at this hotel was a bit of a treat for our last night in Spain, having ridden through France and The Pyrenees on a bike. It was a hoot roaring up on the Triumph to such a grand looking hotel - a style of hotel I'm not really that used to! Anyway, Palacio de la Merced is fascinating if only for the fact that it occupies a 16th century building with a cloister. It has an air of superiority and is quite formal and corporate (and a bit stuffy), but that said, we had a good 'room only' deal and the bed was enormous as was the bathroom. The hotel is well placed for the cathedral, plaza, parks and many restaurants and cafes - we loved the location. Initially, we said no to breakfast at 15 euros each (ouch)... but then changed our minds as we were on holiday! Well, I've never seen such choice - you could eat yourself to a standstill...

Room Tip: We had a room at the back, so it was quiet but there was no view, however we got some quality sleep...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore,MD
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
“Nice rooms, great location make this a solid choice”
4 of 5 stars Reviewed January 21, 2013

My wife and I drove to Burgos from Madrid tired from our flight from the US. Wanting a big room with a big bed and full size shower, this was it. If you are driving, they have a garage that is right attached to the hotel. This makes carrying your luggage very easy.

We booked a junior suite which was actually two rooms plus is big bathroom. The first room had a couch and TV with a nice view of Burgos. The bedroom had a king bed and desk. Bathroom was great with separate area with sink. More than enough room for two. I would say a family of 4 would have enjoyed it.

The location is very good and an easy walk to the attractions and bars/tapas/ restaurants. We did not eat the breakfast as all of the bars offer a cortado and pastry for less than 2EU. I thought their breakfast was over priced.

This is a great place to stay. They also had free wifi!

Room Tip: Junior Suite for big room with King Bed and Shower
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Captpablo about NH Palacio de la Merced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“perfect location”
4 of 5 stars Reviewed January 14, 2013

We have been in this hotel a few times. The last time we spent a night in this hotel, the room was large and confortable but it wasn't so clean as it used to be.
Staff was very nice.The hotel is a beautiful buliding just across the cathedral. It is a perfect location for visiting Burgos. Parking is possible but expensive (€18.25 per day).

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LaLetita about NH Palacio de la Merced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Perfect place for Burgos”
5 of 5 stars Reviewed December 13, 2012

The building is amazing, and when you think that it´s just in the city center you won´t believe it. And then, when you get up and go to breakfast, we were really surprise of all the variety they had.

Just be careful, when choosing a place to park your car, it´s the city center and if you donñt choose to use their parking you can find free parking lots at 5 minutes near the Empecinado Park or Calle Carmen.

Room Tip: We stayed in one of their suites, and that was wonderfull, with a nice view to the river and the cas...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask KIKandCRIS about NH Palacio de la Merced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Palacio de la Merced

Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Palacio De La Merced Hotel
Nh Hotels Burgos
Nh Hotel Burgos
Address: Calle de la Merced 13, 09002 Burgos, Spain
Phone Number:
Region: Spain > Castile and Leon > Province of Burgos > Burgos
Amenities:
Fitness Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotels in Burgos
#4 Romantic Hotels in Burgos
#5 Family Hotels in Burgos
Price Range: $
Hotel Class:4 star (4*)
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