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“Memorable” 4 of 5 stars
Review of Hilton Buenavista Toledo

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Hilton Buenavista Toledo
5.0 of 5 Hotel   |   Concilios de Toledo 1, 45005 Toledo, Spain   |  
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Hotel amenities
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Summer Sale - From €100
Ranked #1 of 46 hotels in Toledo
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Memorable”
4 of 5 stars Reviewed June 28, 2013 via mobile

Wonderful hotel with clean rooms and attentive staff. Definately focused on making your stay one too remember. Sampled all restaurants and spa and all have my recommendation (my second visit in 3 months).

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, July 1, 2013
Dear HobbyCheF L,

Thank you for taking time to send a review of your stay at the Hilton Buenavista Toledo. We take the feedback we get from our guests at Tripadvisor very seriously. It is our aim to exceed the expectations of our guests.

We would like to especially thank you for your valuable comments and patronage of our Restaurants which aim to give our guests the best possible experience of good quality cuisine.

I look forward to welcoming you back to the Hilton Buenavista in the near future and hope to yet again meet all your expectations and more.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed June 25, 2013

We would recommend the Hilton at Toledo Spain. The staff was pleasant and very accommodating. The sevice was excellent and breakfast was delicious. The room was clean and welcoming. We enjoyed the use of the spa and it's accomodations. This was a great place to stay!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, June 26, 2013
Dear Guest,

Thank you very much for sharing your comment regarding your recent stay at the Hilton Buenavista Toledo.

At the Hilton Buenavista Toledo, we recognize the importance of exceeding and surpassing your expectations and we are very pleased to know that you have fully enjoyed of the different areas of our service. We take the feedback we get from our customers very seriously and we would like to thank you for such nice valoration.

We are looking forward to welcome you back to the Hilton Buenavista Toledo.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 22, 2013

The hotel just have a great matching atmosphere with Toledo which guests could enjoy the relaxing and comfort moment here. it's calm, no rush and the Deluxe room is spacious and the scenery outside is gorgeous when it's sunset.
Location is not the best but the shuttle service is great. The staff is so nice as they will introduce the place to you when you are on the car, make sure you have the map and knows where you are. Breakfast is ok but could be better if there are more choices.
The road signs and GPS to the hotel are a bit tricky so be careful when you are down from Madrid.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, June 26, 2013
Dear Mung M,

Thank you very much for sharing your comment regarding your recent stay at the Hilton Buenavista Toledo.

It is a pleasure to know that our facilities, personalized service and the gastronomic experience delivered our brand promise of exceeding your expectations. We sincerely thank you for your positive review which certainly will motivate us to continue delivering the warmth and light of hospitality.

Thank you very much for your comment regarding the road signs. Unfortunately, due to recent construction of a new highway there has been some confusion when reaching the destination. However, new road signs have been placed in order to facilitate guidance to our hotel. On behalf of our team, I would like to apologise for any inconvenience this may have caused you during your stay.

It would be a pleasure to welcome you back in the near future.

Sincerely,


Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 20, 2013 via mobile

If you want modern style stay in old city, this is the right one.
Clean, Kind, systematic service and nice breakfast. Only minus point would be location that you need shuttle or taxi service for outing.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, June 26, 2013
Dear Lupusdr,

Thank you for having taken a few moments to share your experience of your recent stay at the Hilton Buenavista Toledo.

It is our aim to exceed the expectations of our guests and we hope we were able to do so. I am very pleased to know that you did enjoy your stay with us and I would like to thank your positive comments.

There is a free shuttle service provided to the city centre with a frequent schedule. The convenience of the service will allow you to the historic centre of Toledo visit in just 5 minutes by car, a beautiful place declared by UNESCO as a National Heritage Site.

We would be looking forward to welcome you back.

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
4 of 5 stars Reviewed June 17, 2013

Very nice hotel with excellent amenities and service, I would expect to have free internet and water for the price, like many hotels of lower class (and price) propose. Even if the hotel is not located on the historical city, it is close enough, and very calm, with easy parking. Toledo is a very interesting city to visit with the mixture of 3 different religions .The city must be visited by walk, which requires some jogging training, as the roads go up and down, but you even enjoy more the Hilton hotel when you comeback after hours of visit.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, SE2
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2013

Although the Hotel is situated 10 minutes away from the Historic town Centre, there is a very helpful Shuttle bus serv ice and it is less than 10 Euros in a Taxi, if the times do not suit.. We paid for an upgrade to the Presidential SUite, which was fabulous--Jacuzzi on balcony!. Very well presented Hotel with very friendly and helpful staff throughout the Hotel. Going to Toledo, stay here!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 15, 2013

This is a beautiful, well-managed facility. We spent the first two days of our Spain trip there, and highly recommend this facility. Pilar and Esperanza are quite nice at the front desk, and speak English well. The lobby bar is covered by beautiful stained glass and is a nice place for a glass of wine and tapas. The staff is friendly and operate efficiently. I'd return again in a minute. The only minor quibble is that their beautiful pool facility could use a new coat of paint or something on the deck, but we were early in the season. Their spa and gym are quite nice and free to Hilton Diamon members. Again, all in all a wonderful little hotel and Hiltons don't get much better than this....

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, June 25, 2013
Dear Realslimshady,

Thank you for sharing your experience with us on TripAdvisor. There is nothing that makes us happier than hearing that you would definitely come back to our facilities again and it would be an honour for us to welcome you back to the hotel.

Our staff strives to provide a personalized service tailored to your needs and I will transmit your positive feedback to the team. Guest loyalty and satisfaction are our main objectives and we really recognise, care for and value your interest in our brand. As a result, we provide various benefits such as the free access to the Spa to our Hilton Gold and Diamond members.

Just to inform you the neccessary arragements have been made to improve the swimming pool conditions in order to provide a much better experience to each of our guests. Again Mr. Realslimshady, thank you very much for your valuable feedback.

It would be a pleasure to welcome you back in the near future.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Buenavista Toledo

Address: Concilios de Toledo 1, 45005 Toledo, Spain
Phone Number:
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Toledo
#1 Family Hotel in Toledo
#1 Luxury Hotel in Toledo
#1 Business Hotel in Toledo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Buenavista Toledo 5*
Official Description (provided by the hotel):
The Hilton Buenavista Toledo Hotel, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city´s commercial and recreational districts, those wishing to visit the heart of Spain, the Hilton Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Ávila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid´s Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofía within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request ... more   less 
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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