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“Large rooms” 5 of 5 stars
Review of Hilton Buenavista Toledo

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Hilton Buenavista Toledo
5.0 of 5 Hotel   |   Concilios de Toledo 1, 45005 Toledo, Spain   |  
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Ranked #1 of 46 hotels in Toledo
Chicago, Illinois
Top Contributor
92 reviews 92 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
112 helpful votes 112 helpful votes
“Large rooms”
5 of 5 stars Reviewed March 23, 2013

Although not easy to find due to recent construction of a new highway in the area, we loved this hotel. The rooms were large and quiet, the staff friendly. We had breakfast included due to our Hilton status and we were not disappointed at the variety of choices given to us. It is an easy 5 to 10 minute drive to the parking garages outside of e old city where you can get lost in old Toledo. Highly recommended.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 26, 2013
Dear Chicago Flyer,

Thank you for having taken a few moments to share your experience about your recent stay at the Hilton Buenavista Toledo.

We are very pleased to know that you had a great time in our hotel and we woud like to thank you for such nice comments. Our team strives to provide the best and personalized possible service and we are glad that the quality and comfort of our rooms as well as the Hilton benefits offered were accoding to your expectations.

Again, I kindly thank you again for such nice comments and we will be delighted to welcome you back to the Hilton Buenavista in the near future.

Your Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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cardiff
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2013

We stayed at this Hotel for a weekend in March! The hotel is lovely, it's very comfortable and extremely clean. Staff were excellent and as per other Hilton hotels nothing was too much trouble! Wifi access was excellent throughout the Hotel. The hotel is about 35 mins from the town however a shuttle bus is provided throughout the day. I feel the hotel is screaming out for an executive lounge however the excellent spa does make up for the lack of! Superb service, highly recommended.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 21, 2013
Dear Guest,

Thank you for taking time to send a review of your stay at the Hilton Buenavista Toledo.

Our team passionaly works to provide and deliver the best possible service and we are satisfied that you fully enjoyed and had a great time at the Hilton Buenavista Toledo.

We appreciate your comments about the Spa of the hotel. The Spalace Wellnes center was designed to provide a very high level of relaxation and well being with 5 different showers, 3 saunas, Roman and Turkish Therm and a thermal pool. Our proffesional staff is always attentive to your needs and provides excellent information of how to use it correctly for a higher level of relaxation. We thank you for you comment regarding the executive lounge; I can assure we will take your valuable comment into consideration in order to provide a much better service.

As you mentioned, the hotel provides a convenient free shuttle service that takes our guests straight to Zoocodover square. The service runs at defined hours and it changes its frecuency depending of our levels ocupation and demand. It can be reserved at the recepction of the hotel and will take you and your family to see the beauty and history of the city.

Again, thank you for such nice comments and we sincerely hope to welcome you back to our hotel in the near future.

Your Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2013

Whilst I knew I'd be able to count on the Hilton reputation I did have reservations about the distance from the centre of Toledo. However, distance was not a problem as the hotel provides a shuttle service to the town centre and in fact the hotel felt like a haven of peace and luxury. We had a standard room which was very spacious and comfortable. We dined in the hotel restaurant and took the "menu degustacion" - a selection of several courses of typical dishes with accompanying wines and found this a delicious and reasonably priced way of trying out the local fare. Our weekend stay was completed by a visit to the spa which was excellent.
The staff were without exception friendly, helpful and efficient.

Room Tip: I understand that the deluxe rooms offer a view over Toledo.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 21, 2013
Dear Guest,

Thank you for taking time to send a review of your stay at the Hilton Buenavista Toledo.

We are very pleased to know that you had an enjoyable stay and that our staff was attentive to your needs. In our team we strive to provide a personalized and excellent service to each of our guests and it is a great satisfaction when we do so.

The hotel is designed around a XVI century palace with wonderful views of the whole city and a nice garden and we kindly thank you for your comment of “haven of peace and luxury”. As you mentioned, the hotel provides a convenient free shuttle service that takes our guests straight to Zoocodover square. The service runs at defined hours and it changes its frecuency depending of our levels ocupation and demand. It can be reserved at the recepction of the hotel and will take you and your family to see the beauty and history of the city.

We appreciate your comments regarding the tasting menu of our Quixote Restaurant. It has been designed by our experienced chef with the purpose to provide an innovative gastronomic experience accompanied by a selection of wines accordingly recommended to offer you a better experience. Our tasting menu consists of a selection of seven plates and four types of wines at really affordable prices. It is a great opportunity to taste the local food and we are glad you were able to try it. Every week our chef is improving our selection of menus in order to exceed our customer satisfaction.

Our rooms are specifically designed to provide a spacious, comfortable and nice room for you to stay. We count with a large selection of pillows for you to choose the best for you as well as with a modern bathroom and a nice view.

Once again we thank your valuable comments and valorations and it will be a pleasure to have you back at Hilton Buenavista Toledo.

Your sincerely,


Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2013

Located a 15 minute taxi ride from the center of Toledo the buenovista has lovely large rooms an excellent spa with hydrotherapy and great service from the staff.
Just what you want after a long day climbing the hills of Toledo.
Dinner in the hotel restaurant was first class.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 19, 2013
Dear Mr. PedrinhoLondon,

Thank you for having taken a few moments to share your experience about your recent stay at the Hilton Buenavista Toledo.

We are very pleased to know that you had a great time in our hotel and we woud like to thank you for such nice comments. Our team strives to provide the best possible service and we are glad that the quality of our food, relaxation of our Spa and the comfort of our rooms were of your plenty satisfaction.

Again Mr. Pedrinho, I kindly thank you again for such nice comments and we will be delighted to welcome you back to the Hilton Buenavista in the near future.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 10, 2013

Okay, it's not in Toledo itself but they have a shuttle bus into the city, and it is such a lovely place. Not cheap but worth it. How many hotels can boast their own amazing art museum housed in architectural splendour? With the plans of this former palaccio drawn up by El Greco?! And you'll want to while away a few hours under the splendid stained glass ceiling of the lobby bar. Dining was a fine experience in the Quixote restaurant and the staff as charming and professional as you'd expect in a five star establishment. If you're going to Toledo and your purse permits, stay there! I went with my mum and now I know I must return with my partner!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 11, 2013
Dear Pequeno_Planeta,

Thank you for taking time to send a review of your stay at the Hilton Buenavista Toledo

At the Hilton Buenavista Toledo, we recognized the importance of exceeding and surpassing your expectations and we are very pleased to know that you have fully enjoyed the stay in our hotel as well as the different areas of our service. We take the feedback we get from our customers very seriously and we would like to thank you for such nice valoration.

It is great to know that you were able to use the convenience of our shuttle service to go to the city centre which can be reached within 5 minutes by car. We strive to provide the best possible food and beverage experience and I wish you can taste our gastronomic innovation once more.

Again, Mrs. Colquhoun, thank you for letting me know about your experience and I sincrely look forward to welcoming you back to the Hilton Buenavista in the near future.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2013

spacious and clean room and bathroom.
staff were very friendly, breakfast was excellent.
however, no free WIFI available.
This hotel charges 8 EUR per hour for WIFI in the room.
Lots of foreign TV channels such as CCTV, BBC, CNN, ARD, RAI etc. available.

not located at the heart of the city. 5 to 10-minute drive to the city center.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Gerente at Hilton Buenavista Toledo, responded to this review, March 6, 2013
Dear Ephemere,

Thank you for taking time to send a review of your stay at the Hilton Buenavista Toledo.

We are very pleased to know that you have fully enjoyed the comfort and cleanliness of our rooms as well as the different areas of the hotel. We strive to provide the best possible service to our guests and it is our aim to exceed your expectations. We take the feedback we get from our customers very seriously and we would like to thank you for such nice valoration.

The internet access is completely free of charge in the lobby of the hotel. Our guests can get access to it by requesting a bonus with the username and password at the reception. I am extremely sorry to learn about your experience with the WIFI in the rooms. Our internet supplier guarantees us the highest security measures when our guests are connecting to internet in small places, that´s why you just have free access in the lobby at the moment. We are currently working with them to ensure a better and free of charge connection to all of guests.

Furthermore, we would like to inform you that a free shuttle service is provided by the hotel. It can be booked at the main reception and will take our guest straight to the city centre without any charge.

I can assure you that I have taken good note of your comments and have personally followed up your observation to ensure a high level of satisfacition for your next visit. I indeed hope you will accept my most sincere apologies for any inconvenience this may have caused you.

I look forward to welcoming you back to the Hilton Buenavista in the near future.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
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tadcaster
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 28, 2013

My fiancé and I only spent one night here, but it warranted longer. Toledo is a wonderful old city, with meandering streets full of historic buildings and quaint shops. Every corner you turn brings a new interesting sight. If you want to shop for souvenirs, there is a huge choice and the bars and cafes are lovely. We had a wander round the streets, then a visit to the spa in the hotel. What a treat! Don't miss it! The therapy pools, saunas and steam rooms are great after a day sight seeing. We had done a tough trail marathon the previous day and this was just the therapy we needed. Our room was out of this world and all the staff were very helpful and genuinely friendly. The evening meal was good, but the breakfast was superb! What a great choice! I cannot recommend this hotel and city highly enough. If you are anywhere near Madrid, do not miss Toledo.

Room Tip: If you want a quiet night try to get a room which does not overlook the function area. However, I d...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Hilton Buenavista Toledo, responded to this review, March 1, 2013
Dear shirleycolquhoun,

Thank you for taking the time to send a review of your stay at the Hilton Buenavista Toledo.

We are very pleased to know that we achieved our aim of exceeding your expectations and offering an unforgettable experience during your stay. We strive to provide a unique experience and I am glad that you fully enjoyed the different services of our hotel, from the Spa therapies and massages to the comfort and beauty of a Hilton room.

Toledo is a very wonderful city full of history and beauty and it is great to know that you visited its different tourist attractions. I kindly thank you for your remarkable and positive comments.

We are looking forward to welcoming you back to Toledo and the Hilton Buenavista in the near future.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
gm.buenavistatoledo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Buenavista Toledo

Address: Concilios de Toledo 1, 45005 Toledo, Spain
Phone Number:
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Toledo
#1 Family Hotel in Toledo
#1 Romantic Hotel in Toledo
#1 Luxury Hotel in Toledo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Buenavista Toledo 5*
Official Description (provided by the hotel):
The Hilton Buenavista Toledo Hotel, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city´s commercial and recreational districts, those wishing to visit the heart of Spain, the Hilton Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Ávila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid´s Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofía within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request ... more   less 
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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