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“Comfortable but a bit tired” 3 of 5 stars
Review of Hotel Fontecruz Toledo Palacio Eugenia de Montijo

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Hotel Fontecruz Toledo Palacio Eugenia de Montijo
5.0 of 5 Hotel   |   Plaza Juego de Pelota, 7, 45002 Toledo, Spain   |  
Hotel amenities
Ranked #25 of 46 Hotels in Toledo
England
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Comfortable but a bit tired”
3 of 5 stars Reviewed November 1, 2012

This is a well located hotel near the Cathedral. The rooms are comfortable but overall it feels a bit tired and dated. Rooms are not very large but perfectly good. Free wifi. Spa is basic and can give no form of therapeutic treatment, really a beauty clinic.
Breakfast is fine but could be a lot more varied.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
San Jose, Costa Rica
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 11, 2012

Situated in a quite section of the Jewish Quarter in Toledo, the Fontecruz provides a nice respite from the constant climbing and sightseeing the city has to offer. Excellent receptionist staff who were charming and helpful from the moment we arrived. I highly recommend the Junior Suite 204 which has 20 foot high ceilings and is awash in sunshine all day long.

Room Tip: Room 204 has 20 feet high ceilings and endless sunshine.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baslow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2012

This is a great hotel in an even better city. The staff were great - very friendly and willing to help out - we had some great restaurant tips from them! We were even offered a choice of two rooms when we arrived. It's a bit of a nightmare to find so I'd pack a sat nav, along with some sturdy shoes for all those cobbles. Toledo is definitely not a place for heels! Whilst the hotel is lovely it isn't as amazing as it looks in the photos on it's website, but I'd definitely stay again. The only downside was that the shower leaked all over the bathroom floor - in a huge bathroom so wasn't a mega problem. It would also be nice if the hotel offered free complimentary access into the spa...

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cartagena, Spain
Top Contributor
144 reviews 144 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 30, 2012 via mobile

Previous reviews are accurate, this is a very good hotel that has been overrated.
It is actually a good 4* hotel masquerading as something better.

Previous reviews citing a poor service from the staff are outdated and the service is now very good although there is still no assistance with luggage unloading or transporting it to the room which we completed ourselves. Also if you want to use the hotels own garage you must reserve before arrival as it only has 5 spaces.

Careful when travelling with children as they charge nearly as much for the child's extra bed as they do for the entire room. Their excellent restaurant (listed in Michelin) is closed during July/August for some reason but this appears quite normal in Toledo. There are many other excellent restaurants very close by, so no worries.

Yes we will return.

Stayed July 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 7, 2012

Old Toledo is a tiny place. It's hard to believe that this town was the capital of Spain back in the 15th century, and nearby Madrid but a sleepy village. However, being a well-preserved World Heritage town, it is incredibly atmospheric and romantic, particularly at dusk. The narrow lanes, the medieval balcony hangings, the enormous cathedral; it is a place to get lost in, and, without a GPS system, you should find this fantastically easy to do.

'Lost' in the lanes is the bijou Hotel Fontecruz Toledo Palacio Eugenia de Montijo. I had expected something larger, having seen the pictures of the lobby and the wide, red exterior of the building. This is actually a very small hotel, but it doesn't ever feel parochial or insignificant. It is perfectly sized for the town and, unlike most of the old town's accommodation, is actually luxurious and tastefully finished. We arrived late in the afternoon and went straight to a small but perfectly proportioned and light room with a luxurious black marble bathroom. The room had a balcony overlooking the tiny inner courtyard and we enjoyed having the doors open as we dressed to go out for dinner, listening to the cathedral's bells in the distance as I played Rodrigo's Concerto de Aranjuez through the iPod.

There were a few problems with the hotel, hence the four-star rating. Having just experienced the glorious Westin Palace, we came down with a bit of a bump; the service, although well-intentioned and generally very good, was not quite up to those lofty standards. There is no iron and ironing board for guests; you have to have your shirts ironed at 5.50 per shirt. When I phoned down for an iron and ironing board, no one at reception was sufficient in English to understand me. At the buffet breakfast, we were asked three times for our room number as though we were freeloaders drifting in from the street and, when asking about looking for a lost item of jewellery, we were told that we couldn't look in the room as the maids had already been in there; in my opinion, even the most assiduous maid might fail to see a very small thing that had great sentimental value for its owner. Disappointing for a five-star hotel with Conde Nast Gold List plaques gleaming by the entrance.

The buffet breakfast at the hotel was acceptable but should have been served in the old dining room which was used later on as a makeshift luggage room. Instead, it was served in a bizarre annex off the lobby area with tacky 1990s chairs. A room in which you eat in ancient Toledo needs to be dramatic and beautiful; not like a conference hotel next to a motorway.

These complaints aside, it was a pleasing stay. You can see why famous visitors to the town like Princess Caroline of Monaco and Gwyneth Paltrow choose the Palacio Eugenia de Montijo; for the size of the place, it is an excellent hostelry. There are other luxurious establishments in which to stay nearby that are not in the old town, that possess views and pools and the like; very pleasant I am sure, but we had a quick in and out visit to this ancient place and this hotel served that purpose perfectly well.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richmond va
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 19, 2012

spent the first 2 nights of our trip to Spain here, after using a hotel-arranged car service from the Madrid airport. We had booked a standard double room, which was beautiful and quiet - we did have an unfortunate problem with the air conditioning not working in our room, which took a day for the hotel to fix. Woke up several times during the night to open the balcony doors to let in fresh air (early April, so it wasn't hot, but just too stuffy for comfort.) The front desk staff is charming and trying to please (especially Marta and Javier). Yes, it would be hard to find with a car - we marveled that our taxi drivers could find it! But isn't that part of the charm of the winding, narrow streets of this beautiful, historic town! We didn't take the breakfast option, so walked about 2 blocks to the hotel-recommended cafe, Fin, which everyone enjoyed very much (and for a very reasonable price.) We walked to most of the sights that we wanted to see, and all thought the location was perfect!

Room Tip: loved our room: tiny balcony gave us glass doors to open for fresh air, and overlooked the glass atr...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCuadrado, Gerente at Hotel Fontecruz Toledo Palacio Eugenia de Montijo, responded to this review, May 22, 2012
Dear Richmond Va:

It is a pleasure to know you had a pleasant stay in our hotel. We can't control the contingencies but we will always solutions immediately to affect the least possible.
Thank you so much for the appreciation our work and for share the experience in our city and hotel.

We hope to see you again in Toledo

Kind Regards:

Laura Cuadrado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 23, 2012

My sister and I stayed at the Fontecruz for two nights in April. Fantastic location, although hard to find: not the hotel's fault, Toledo is a maze of narrow streets. The room and bathroom were very nice.

Only one negative: since our travel agent booked the room, we assumed that our breakfast was included. When we sat down to eat, two different staff came up to us and questioned us about whether we booked breakfast with our room. A quiet conversation wouldn't have bothered me, but they were very loud and it was embarrassing to us as there were others eating breakfast and the other guests heard everything.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fontecruz Toledo Palacio Eugenia de Montijo

Address: Plaza Juego de Pelota, 7, 45002 Toledo, Spain
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Toledo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Fontecruz Toledo Palacio Eugenia de Montijo 5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Palacio Eugenia De Montijo Hotel

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