We recently stayed here for two nights. We had reserved a double room with balcony and sea view and had requested an upper floor. It is always nice to have one's request met and so we were pleased to be allocated a top floor room with views over the marina. The room was spacious, comfortable and reasonably equipped with a small table and 2 armchairs, a mini-bar and flat screen TV. The balcony was small but there was room for a table and two chairs. The bathroom was a good size with a shower over bath, a separate shower cubicle and a separate toilet with bidet.
The reception staff were efficient and helpful. We did not come into contact with other staff members as we were staying on a room only basis - the hotel is surrounded by great cafeterias and restaurants offering excellent breakfasts, lunches and dinners - from quick snacks to fine dining.
The location is excellent - within easy walking distance of most parts of the city you would want or need to go e.g. the ferry port, cathedral, shops, bus and train stations, etc.
We found the service and accommodation entirely of a standard which one should expect of a hotel of this category. We would and perhaps will stay there again and would recommend it to anyone looking for a well-located base from which to explore the city of Santander. We have rated it as very good taking account not only of the standard of service and comfort we experienced but also taking account of the location and size the hotel - with only between 40 and 50 rooms which gives a pleasant relaxed atmosphere.
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