We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good hotel, great location” 4 of 5 stars
Review of Vincci Puertochico

Save Saved
You added Vincci Puertochico to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Vincci Puertochico
4.0 of 5 Hotel   |   C/ Castelar, 25, 39004 Santander, Spain   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #16 of 38 hotels in Santander
dublin
Top Contributor
81 reviews 81 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
“good hotel, great location”
4 of 5 stars Reviewed September 22, 2011

Good modern hotel in a great location right on the marina. It is about 5km from the airport, and within walking distance of the main ferry port. It is also close to one of the main areas of restaurants and tapas bars including some of the best in Santander - within easy walking distance of 5 to 10 minutes. The staff are very friendly and helpful. The only problem is if you are travelling by car - parking in central Santander is very difficult and the area around the hotel is no exception. However, there is an underground public car park more or less outside the hotel which charges a maximum daily rate of 14Euro for stays of over 10 hours.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHotels, "Community Manager" at Vincci Puertochico, responded to this review, September 26, 2011
To our esteemed guest:

Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.

We hope to see you again soon at one of our hotels.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

202 people have reviewed this hotel

Traveler rating
    67
    77
    36
    13
    9
See reviews for
22
114
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 19, 2011

This hotel served its purpose for us as a one night stop over for the ferry back home. We wouldn't have wanted to stay longer, though. It is conveniently located on the front between the old town and the beach areas. There is public parking very conveniently outside for which the hotel has a deal at 14 euros for 24 hours. The reception and bar staff were very friendly and helpful. The room was OK but nothing special, with a small bath and over bath shower. We weren't asked whether we wanted a non-smoking room and ours had clearly had a smoker in it recently. The wi-fi is good but expensive at 15 euros for 24 hours (better value that 9 euros for 1 hour though!!).

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHotels, "Community Manager" at Vincci Puertochico, responded to this review, October 7, 2011
Esteemed guest,

Thank you for your comments, we are pleased to know that your stay in our hotel met you expectations, although specific details were not to your satisfaction.  We´ll keep in mind your views with the aim of improving in the future.  Without a doubt the satisfaction of our guests is our reason to be.

We hope to welcome you again soon to our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2011

Myself and three friends visited Santander last weekend for a short city break and we stayed at the Vincci Puertochico. We were extremely impressed with the warmth of the staff, from the lady who checked us in on reception who was so helpful assisting us in getting our bearings, from the guy who ran the breakfast service, who was effecient and friendly, to the bar lady who served us drinks on the terrace. I feel the people working in this hotel is one of it's strong points. The hotel was very comfortable, but I did feel the beds a little hard, but maybe that's just me!! We were delighted to be allowed stay in our rooms for an additional hour before checking out... this enabled us to have a much more relaxed morning before we travelled home.. some hotels would be very strict on this, but we found the Vincci very accommodating and were delighted. The location is beautiful, looking out over the marina, a ten minute walk from the beach and an optimum location near plenty bars and restaurants and the shopping area. I would certainly recommend as we all really enjoyed our stay in Santander.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 30, 2011

We stayed here towards the end of August for one night and it was nice enough... The hotel is modern and clean, just what we needed for a one night stay in Santander. The location is great for restaurants, boat trips etc and there's also a car park opposite (underground) which is extremely handy for €14 per 24hrs. We paid a little extra for a sea view room but for the amount of time we spent in the room it was a bit of a waste!

It's not cheap but if you're looking for a hassle free hotel then I'd recommend the Vincci.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford,UK
Top Contributor
122 reviews 122 reviews
119 hotel reviews
Reviews in 116 cities Reviews in 116 cities
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed July 10, 2011

We checked in and were given a lovely room on the top floor, with a balcony and a beautiful sea view. BUT - the first thing we both noticed as we walked into the room was an awful smell from the bathroom - it smelled of drains. I rang down to reception, and was told that sometimes when the sea is in or out (I forget which) the smell goes right through the hotel, so it was not worth changing rooms. The receptionist suggested running the bath, so we ran taps in bath, washbasin and bidet, and then kept the plugs in. We kept the patio door open and eventually the smell seemed to go.
When we later met our friends, who were also staying in the hotel, they said that they had no such problems in their room. That night we had no problem, but when we returned to our room after breakfast, the smell was back!
Another minus point - in 2 weeks of touring northern Spain, this was the only hotel which charged for wi-fi. Everywhere else we stayed, wi-fi was free.
Apart from that, the hotel was very nice - good breakfast, helpful staff, easy parking.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHotels, Community Manger at Vincci Puertochico, responded to this review, September 23, 2011
Esteemed guest,

We´d like to thank you for the time you´ve taken to write your opinions and comments regarding your stay in our hotel. We are pleased to know that you liked your room with views of the sea that we prepared for you. We are also happy to know that you enjoyed the breakfast, the convenient parking, and the helpfulness of the staff. We will certainly pass along your congratulations to all of our staff, as the happiness of our guests is of paramount importance for us.

We regret that your stay was not perfect due to other specific inconveniences. We´d like to inform you that we will bear in mind your comments: without a doubt they will help us improve day after day the service we offer our guests.

There are few times during the year that with the movement of the tides there occurs a certain smell in the bathrooms of some rooms. As you rightly mentioned, the smell disappeared after letting water run in the bath and closing all the drains. Sometimes a slight movement of the tides makes the smell disappear as quickly as it appeared.

This is a problem that affects the waterfront of the city and has to do with the fact that the sewer system sometimes fills with air during low tide and wind pushes the smell into nearby buildings.
We remain at your disposal for anything further you may need.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 6, 2011

Located in front of the sea and walking distance from downtown. Our room had a balcony facing the ocean which was great. Ok in terms of value

Room Tip: Top floor with a view is great but not cheap
See more room tips
  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHotels, Community Manager at Vincci Puertochico, responded to this review, June 29, 2011
To our esteemed guest:

Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.

We hope to see you again soon at one of our hotels.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 29, 2011

The hotel is in a great location on the sea front. It's also only 5/10 mins walk from centre if town on 1 side & then about the same in opposite direction to the beach.
Our room was at the back of the hotel which had very little traffic so no outside noise effecting sleep. Only issue on this is the wooden floors...can hear guests in room above walking around.
Great value for money & friendly staff at reception.
After spending couple of days in Santander, would definetly go back there and stay in this hotel.

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHotels, Community Manger at Vincci Puertochico, responded to this review, August 3, 2011
To our esteemed guest:

We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.

Thank you very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Vincci Puertochico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vincci Puertochico

Address: C/ Castelar, 25, 39004 Santander, Spain
Phone Number:
Location: Spain > Cantabria > Santander
Amenities:
Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 38 hotels in Santander
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Puertochico 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Tingo, Orbitz, HotelsClick, Despegar.com, BookingOdigeoWL, Agoda, Venere and Otel so you can book your Vincci Puertochico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Vincci Puertochico, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.