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“Perfect Hotel - Fantastic Staff” 5 of 5 stars
Review of Iberostar Grand Hotel Mencey

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Iberostar Grand Hotel Mencey
5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain   |  
Hotel amenities
Playa del Ingles, Spain
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Perfect Hotel - Fantastic Staff”
5 of 5 stars Reviewed November 19, 2012

Stayed in Iberostar Grand Mencey for 7 nights whilst in Santa Cruz in November 2012. Excellent rooms which were serviced everyday and spotlessly clean. I had a room overlooking the courtyard which was perfect. Breakfast was a substantial self service style buffet & and was included in my room rate. The hotel I understand was totally renovated in 2011 and every facility is now offered - free wifi throughout, restful gardens and areas to relax in or top of the range gym, spa and pools. The staff were always very attentive and go out of their way to help where possible. Only niggle was the secure parking was 12 euros per day although you may be able to find on street parking at times. The rooms are large and the bed was a dream to sleep on.

Room Tip: I had room 115 which over looked the courtyard and was ideal.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review, November 23, 2012
Dear Eddy,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Iberostar Grand Hotel Mencey was such an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Regarding the price of the secure parking, we would like to inform you that this matter is settled by the head department and therefore, we immediately passed your constructive critic to the involved subdivision for their information and consideration.

On the other hand, we are very satisfied that you are so enthusiastic about our prime pillars to offer a splendid stay. Service orientation and helpfulness of our staff, cleanliness of the in- and outside installations, gastronomical delights and a perfect location are the most important elements of our company and reading that you find them all marvelous, fills us with joy and proud. We thank you for highlighting these aspects of your holiday as this motivates and stimulates us to keep meeting our outstanding quality standards.

On behalf of the staff and myself, I must say we were all delighted to have you at the Iberostar Grand Hotel Mencey. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further enquiry you may have.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Zurich, Switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

Like a dream, really. Just wonderful. The pool is fabulous, ideally located, the bedroom's very nice and the bed's most comfortable, i have slept for a long time.
The breakfast buffet great and just perfect, for eat in the early morning with sunshine and with pancakes and coffee on the table.
The hotel is easy from the city to reach, you can go by foot every way.
So, the service is perfect, all are very friendly and helpful.
But i think the greatest thing is, when you came in the foyer and just think "is it real?"

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed here for one night. Our rooms were spacious and spotlessly clean, with small balconies where you could sit out and take in the view of the streets below. The bed was the biggest, and most comfortable I have slept in for a long time. One minor quibble was having a shower over the bath, which didn't drain properly. Might have been a design problem as it was the same in both rooms.
Front of house staff were courteous and efficient, but slightly aloof. We didn't sample dinner in the restaurant, but had a drink in the bar where the waiters were struggling to cope on a busy Saturday night. The breakfast buffet was excellent, with a wide variety of both hot and cold options on display, as well as champagne! The location is perfect for exploring Santa Cruz, with a short walk taking you to the centre of the city. Valet parking is available for around 12 Euros a day. Our son made use of the state of the art gym equipment, available for guests' use.
Overall, a great place to stay, and astounding value for money for the price we paid. We will certainly go back \and would recommend for a luxurious city break. It's a welcome escape from the tourist trappings of the South.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto
1 review
5 of 5 stars Reviewed November 5, 2012

This is a wonderful hotel. Ideally located, right across from a beautiful park and close to everything. Room was very clean, spacious with all the ammenities. Staff were very helpful and pleasant. Food, especially the breakfast buffet was amazing. Pool and grounds were beautiful.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2012

Got a great deal for a 10 day break at the recently refurbished GH Mencey in charming Santa Cruz. Got moved [sympathetically] from Room 281 positioned near the kitchen door to top floor Room 495 with a great view over the contemporary designed gardens, fabulous salt water pool, spa and gym. Great buffet breakfasts — every day should start with bubbles and smoked salmon — and charming staff [especially the dapper garden and pool man, sporting spotless white togs and cool shades]. Drinks in the bar were reasonably priced — for a five star hotel — and the hotel was in a great location for bars, cafes and restaurants frequented by Santa Cruz locals. Diagonally across the Ramblas from the hotel is the beautiful Parque Garcia Sanabria with fountains, children's play areas and a cafe showing films and football on a big screen. We felt very special going through the original entrance areas, but did not make it to the casino. The hotel is very popular for celebrations and business meetings and the demonstration kitchen is a great idea. We're spoiled now for other venues in Tenerife, we hope to return very soon.

Room Tip: Get a garden view room with a balcony, away from the kitchen door — high numbers are best.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2012

We just rocked up without any reservation and got a junior suite for a very good price. We escaped the South and a mistakenly booked semi package thing. We flew down and forgot that this is Tenerife and what it caters to mostly... but that was only one night. We escaped to the North and stayed in an overpriced boutique type place in San Rocque and planned to spend the weekend here in S Cruz. So with the help of Google maps as our handheld GPS we found this place next to a park. It is huge and well staffed. They accommodated all our wishes: from the good upgrade package to our wish to see rooms before we booked them. It is an elegant place with nice design touches. We got a room facing the road, but the views more than make up for the car noise. The spa and pool area were impressive - even if we did not use them.. they look very good! So we'd recommend the place for those that are looking to avoid the packaged tour mess and want a bit of authenticity on the island.

Room Tip: You can have your pick of the inner courtyard rooms for a quiet night or anything on the 3rd floor f...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Top Contributor
108 reviews 108 reviews
104 hotel reviews
Reviews in 86 cities Reviews in 86 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed October 2, 2012

The recently refurbished Mencey is just AMAZING. Stayed there for only two nights (combining my stay with a two night stay at the Hotel San Agustín, in Icod), but wished it had been longer! The hotel has kept some of its original details (such as handrails) with truly modern design, and it feels like a resort, but in the middle of the hussle and bussle of Santa Cruz. Here is a brief summary of my impressions:

(a) common areas (lobby, restaurants, chill out bar): they are really great. All furnished with nice sofas and coaches, lots of white, and superb feeling. It does really feel as if you were in some beach resort. The chill out bar is awesome, where you can zip some cool cocktails listening to great music. There are even some tasting menus for whiskeys, gin, etc. The casino of Santa Cruz is below the hotel, and, upon arrival, we were invited to have two drinks there. The only downturn on the restaurants is the breakfast area, which can get a bit crowded over the weekends;

(b) breakfasts: there is everything you could think of (fresh fruit, salmon, variety of cheeses and hams, lots of breads, you can order eggs the way you like, etc.);

(c) staff: some of the staff is the original the hotel had before its opening, although most of it are young. They all are very friendly and helpful;

(d) rooms: all in white. Modern and stylish, with nice marble bathrooms and good amenities. Ask for a room with sea or garden views on a higher floor. You will not regret it!

(e) parking: there is parking on site, for just 12 euros/day;

(f) pool and spa: one of the best things of the hotel. The spa is brand new, and there is also a great gym. The exterior pool is heated, and is just PERFECT!!!

Conclusion: if you are going to Tenerife, this is a great option to consider staying at instead of going to one of the hotels in the south. The Mencey feels just like a 5 star resort, with all you would need. And the best is that you are right in the centre of Santa Cruz, with all its bars, restaurants and nightlife where all the locals "tinerfeños" meet. One of the best hotels I have stayed at lately.

Room Tip: A room on a higher floor with sea or garden views.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Number of rooms: 286
Official Description (provided by the hotel):
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. The hotel also features other unique spots such as a kitchen classroom, lounge, and beautiful gardens...A world of pleasure to discover. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. Gastronomy plays a major role at the IBEROSTAR Grand Hotel Mencey. To get updated on all our events and the latest news, please visit 'La cocina del Mencey'. ... more   less 
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

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