After a 4.5 hour flight you have another 1.5 hours coach trip to get to the hotel, we were dropped off outside one of the blue sea resort hotels and went to check in, only to be told that we needed to check in at the hotel across the road, so we had to take our 5 children (aged 13, 8, 6, 4 and 3 plus a pushchair plus 7 cases across a fairly busy (but one way) road went to check in, got our wristbands then told to go to the hotel next door! Our 2 rooms were beautiful nice large comfy rooms, with 4 single beds in one room and 3 next door, we were on the 5th floor with amazing views of both mount teidi and the sea.
The pools were FREEZING! Even when the temperature hit 32/33 degrees they were still just that little bit too cold, for the most of the holiday there were plenty of sun loungers available apart from Easter weekend when the whole hotel was flooded with the Spanish who thought it was perfectly acceptable to remove your belongings and take your sun lounger if you dared to leave and say go to get a drink or use the loo.........
The lifeguards were an absolute waste of space, a French boy dived into the pool and knocked himself out and guests had to dive in to rescue him as the life guard was too busy flirting with the Spanish ladies or emptying bins....
The food for 90% of the 9 days we stayed was lovely always being able to find something we all liked, but one evening (the Saturday) none of the food was even slightly appetising so we all just ate cheese and crackers!
The worst part of the holiday was when we all caught the norovirus (just had it confirmed by a doctor today!) we think it was spread by a French family as there was a young lad who was very sick, I have never been so ill in my life and my husband has a usually iron stomach was also extremely ill! We were first ill on fri 29 march and the last time one of the children was ill was the Tuesday just gone (16 April) when we told reception the children were sick (one of them was sick in bed) all they were bothered about was if they'd been sick on the carpets......
It's quite confusing that the restaurants were spilt between the 3 hotels, most days we just had food from the snack bar at lunch time as it was a bit of a pain getting the children dressed and taken to the hotel across the road, but I doubt any of us will ever eat another hot dog as long as we live!
The all inc drinks were brilliant, a serve yourself bar with all alcohol (local) and beer, a cocktail machine, water, juice, fizzy pop and coffee next to the pool and kids club
The entertainment could have been so much better, the mini disco lasted at most 20 mins and the staff would skip through the cd so the kids only got a few songs, then there was bingo.......
Would we stay again, probably not puerto de la cruz, it was nice for a change, but there was just nothing nearby for the kids to do, the walk to the town has some stunning views and I am glad we stayed on the north of the island for a change but we will definitely be going to Americas on our next holiday in the summer
We gave it 4 stars due to the fact we got a good deal, a nice hotel for what we paid but if you pay 4 star prices you maybe a little disappointed
- Reservation Options:
- TripAdvisor is proud to partner with Otel so you can book your Hotasa Puerto Resort Bonanza Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotasa Puerto Resort Bonanza Palace Hotel Puerto De La Cruz
- Hotasa Puerto Resort Bonanza Palace Tenerife/Puerto De La Cruz